Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIFFFNL009 Mapping and Delivery Guide
Conduct funerals

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIFFFNL009 - Conduct funerals
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to prepare and conduct a funeral. It applies to funeral conductors and requires coordination and supervision of others and working with a high level of responsibility according to work health and safety, relevant legislation and workplace policies and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a funeral home, cemetery or crematoria workplace where funeral processions can be conducted and movement of coffins, caskets and mourners can be managed:

using suitable equipment and resources, including:

coffins or caskets, funeral vehicles and resource and equipment used in the conduct of funerals

under industry conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

speed and timing requirements that reflect commercial operating conditions

interaction with funeral services personnel and clients

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Funeral Operations
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare to conduct funerals.
  • Liaise with family members to identify funeral service requirements.
  • Review funeral service requirements and documentation and liaise with appropriate personnel to confirm arrangements.
  • Identify and arrange availability of required resources and equipment.
  • Identify and arrange availability of required funeral and escort vehicles and check for serviceability, safety and presentation.
  • Identify and arrange coffin or casket bearers and drivers according to funeral service requirements.
  • Liaise with lead driver to confirm funeral procedures.
  • Identify contingency procedures and inform appropriate personnel.
  • Verify identity of deceased.
       
Element: Coordinate funerals.
  • Communicate with family members, mourners and colleagues.
  • Monitor operation of equipment and take corrective action where required to minimise disruption to proceedings.
  • Oversee and coordinate movement of coffin or casket according to funeral service requirements.
  • Coordinate movement of family members and mourners according to funeral service requirements.
       
Element: Lead funeral processions on foot.
  • Assemble funeral procession.
  • Commence procession according to predetermined signals from relevant personnel, traffic flow and safety considerations.
  • Maintain pace of funeral procession according to funeral procedures.
  • Enter funeral vehicle according to funeral procedures.
       
Element: Review conduct of funerals.
  • Review and complete funeral documentation as required.
  • Reflect on the conduct of funeral and note areas for improvement.
  • Advise appropriate personnel of outcomes and make recommendations where required.
       
Element: Prepare to conduct funerals.
  • Liaise with family members to identify funeral service requirements.
  • Review funeral service requirements and documentation and liaise with appropriate personnel to confirm arrangements.
  • Identify and arrange availability of required resources and equipment.
  • Identify and arrange availability of required funeral and escort vehicles and check for serviceability, safety and presentation.
  • Identify and arrange coffin or casket bearers and drivers according to funeral service requirements.
  • Liaise with lead driver to confirm funeral procedures.
  • Identify contingency procedures and inform appropriate personnel.
  • Verify identity of deceased.
       
Element: Coordinate funerals.
  • Communicate with family members, mourners and colleagues.
  • Monitor operation of equipment and take corrective action where required to minimise disruption to proceedings.
  • Oversee and coordinate movement of coffin or casket according to funeral service requirements.
  • Coordinate movement of family members and mourners according to funeral service requirements.
       
Element: Lead funeral processions on foot.
  • Assemble funeral procession.
  • Commence procession according to predetermined signals from relevant personnel, traffic flow and safety considerations.
  • Maintain pace of funeral procession according to funeral procedures.
  • Enter funeral vehicle according to funeral procedures.
       
Element: Review conduct of funerals.
  • Review and complete funeral documentation as required.
  • Reflect on the conduct of funeral and note areas for improvement.
  • Advise appropriate personnel of outcomes and make recommendations where required.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to conduct funerals.

1.1 Liaise with family members to identify funeral service requirements.

1.2 Review funeral service requirements and documentation and liaise with appropriate personnel to confirm arrangements.

1.3 Identify and arrange availability of required resources and equipment.

1.4 Identify and arrange availability of required funeral and escort vehicles and check for serviceability, safety and presentation.

1.5 Identify and arrange coffin or casket bearers and drivers according to funeral service requirements.

1.6 Liaise with lead driver to confirm funeral procedures.

1.7 Identify contingency procedures and inform appropriate personnel.

1.8 Verify identity of deceased.

2. Coordinate funerals.

2.1 Communicate with family members, mourners and colleagues.

2.2 Monitor operation of equipment and take corrective action where required to minimise disruption to proceedings.

2.3 Oversee and coordinate movement of coffin or casket according to funeral service requirements.

2.4 Coordinate movement of family members and mourners according to funeral service requirements.

3. Lead funeral processions on foot.

3.1 Assemble funeral procession.

3.2 Commence procession according to predetermined signals from relevant personnel, traffic flow and safety considerations.

3.3 Maintain pace of funeral procession according to funeral procedures.

3.4 Enter funeral vehicle according to funeral procedures.

4. Review conduct of funerals.

4.1 Review and complete funeral documentation as required.

4.2 Reflect on the conduct of funeral and note areas for improvement.

4.3 Advise appropriate personnel of outcomes and make recommendations where required.

Evidence of the ability to:

interpret client needs, pre-determined funeral arrangements accurately and coordinate and schedule operational details that meet these requirements

liaise with funeral and external personnel to organise required aspects of funeral

deal with contingencies in conducting a safe and efficient funeral

communicate with the bereaved according to funeral services industry parameters and protocols.

Evidence of performance of conducting funerals of diverse client requests on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

features of funeral service requirements, including but not restricted to:

time

location:

monumental cemeteries

lawn cemeteries

mausoleum crypts

memorial gardens

cemeteries with historical or cultural significance

crematoria

at sea

state funeral

Services funeral

destitute funeral

committal instructions:

burial

entombment

cremation

timing of committal

presence of mourners

return of deceased’s personal effects, including jewellery or memorabilia

social, cultural and religious considerations:

funeral and mourning dress standards

funeral rites

full rites of services

cultural rituals to assist grieving

duration of mourning

wakes

religious denomination

spiritual symbolism

public profile of the deceased

burial procedures

time required between death and burial or cremation

taboos regarding death

text readings or scriptures

placing special personal effects with the deceased person

specific coffin or casket design

orientation of coffin

transport requirements

roles and responsibilities of the range of funeral services personnel and external contractors and agencies involved in funeral arrangements

resources required for funeral arrangements

documentation required for funeral arrangements

strategies to address contingencies that may occur during funerals

strategies for evaluating funeral effectiveness and ways of improving performance

funeral services industry parameters in dealing with the deceased and the bereaved

workplace policies and procedures regarding the conduct of funerals and dealing with contingencies.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to conduct funerals.

1.1 Liaise with family members to identify funeral service requirements.

1.2 Review funeral service requirements and documentation and liaise with appropriate personnel to confirm arrangements.

1.3 Identify and arrange availability of required resources and equipment.

1.4 Identify and arrange availability of required funeral and escort vehicles and check for serviceability, safety and presentation.

1.5 Identify and arrange coffin or casket bearers and drivers according to funeral service requirements.

1.6 Liaise with lead driver to confirm funeral procedures.

1.7 Identify contingency procedures and inform appropriate personnel.

1.8 Verify identity of deceased.

2. Coordinate funerals.

2.1 Communicate with family members, mourners and colleagues.

2.2 Monitor operation of equipment and take corrective action where required to minimise disruption to proceedings.

2.3 Oversee and coordinate movement of coffin or casket according to funeral service requirements.

2.4 Coordinate movement of family members and mourners according to funeral service requirements.

3. Lead funeral processions on foot.

3.1 Assemble funeral procession.

3.2 Commence procession according to predetermined signals from relevant personnel, traffic flow and safety considerations.

3.3 Maintain pace of funeral procession according to funeral procedures.

3.4 Enter funeral vehicle according to funeral procedures.

4. Review conduct of funerals.

4.1 Review and complete funeral documentation as required.

4.2 Reflect on the conduct of funeral and note areas for improvement.

4.3 Advise appropriate personnel of outcomes and make recommendations where required.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Liaise with family members to identify funeral service requirements. 
Review funeral service requirements and documentation and liaise with appropriate personnel to confirm arrangements. 
Identify and arrange availability of required resources and equipment. 
Identify and arrange availability of required funeral and escort vehicles and check for serviceability, safety and presentation. 
Identify and arrange coffin or casket bearers and drivers according to funeral service requirements. 
Liaise with lead driver to confirm funeral procedures. 
Identify contingency procedures and inform appropriate personnel. 
Verify identity of deceased. 
Communicate with family members, mourners and colleagues. 
Monitor operation of equipment and take corrective action where required to minimise disruption to proceedings. 
Oversee and coordinate movement of coffin or casket according to funeral service requirements. 
Coordinate movement of family members and mourners according to funeral service requirements. 
Assemble funeral procession. 
Commence procession according to predetermined signals from relevant personnel, traffic flow and safety considerations. 
Maintain pace of funeral procession according to funeral procedures. 
Enter funeral vehicle according to funeral procedures. 
Review and complete funeral documentation as required. 
Reflect on the conduct of funeral and note areas for improvement. 
Advise appropriate personnel of outcomes and make recommendations where required. 
Liaise with family members to identify funeral service requirements. 
Review funeral service requirements and documentation and liaise with appropriate personnel to confirm arrangements. 
Identify and arrange availability of required resources and equipment. 
Identify and arrange availability of required funeral and escort vehicles and check for serviceability, safety and presentation. 
Identify and arrange coffin or casket bearers and drivers according to funeral service requirements. 
Liaise with lead driver to confirm funeral procedures. 
Identify contingency procedures and inform appropriate personnel. 
Verify identity of deceased. 
Communicate with family members, mourners and colleagues. 
Monitor operation of equipment and take corrective action where required to minimise disruption to proceedings. 
Oversee and coordinate movement of coffin or casket according to funeral service requirements. 
Coordinate movement of family members and mourners according to funeral service requirements. 
Assemble funeral procession. 
Commence procession according to predetermined signals from relevant personnel, traffic flow and safety considerations. 
Maintain pace of funeral procession according to funeral procedures. 
Enter funeral vehicle according to funeral procedures. 
Review and complete funeral documentation as required. 
Reflect on the conduct of funeral and note areas for improvement. 
Advise appropriate personnel of outcomes and make recommendations where required. 

Forms

Assessment Cover Sheet

SIFFFNL009 - Conduct funerals
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIFFFNL009 - Conduct funerals

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: