Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIFGLC002A Mapping and Delivery Guide
Control and order goods

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIFGLC002A - Control and order goods
Description This unit describes the performance outcomes, skills and knowledge required to receive and process goods, conduct a stocktake, re-order stock and dispatch outgoing goods.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to funeral home and cemetery and crematorium staff.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field Governance and Legal Compliance
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Receive and process incoming goods.
  • Check incoming goods against purchase orders and identify variations.
  • Record variations according to workplace policies and procedures.
  • Unpack incoming goods using correct manual handling techniques and equipment according to workplace policies and procedures.
  • Remove and dispose of packing materials according to workplace policies and procedures.
  • Store goods according to workplace policies and procedures, and relevant legislation.
       
Element: Conduct stocktake.
  • Conduct stocktake according to workplace policies and procedures.
  • Complete stock records according to workplace policies and procedures.
  • Report and record discrepancies according to workplace policies and procedures.
  • Operate and maintain electronic recording equipment as required according to manufacturer guidelines.
       
Element: Re-order stock.
  • Identify minimum stock levels according to workplace policies and procedures.
  • Complete relevant documentation according to workplace policies and procedures.
  • Identify undelivered stock orders and follow up according to workplace policies and procedures.
       
Element: Dispatch goods.
  • Identify and label goods to be returned to supplier according to workplace policies and procedures.
  • Complete credit request documentation according to workplace policies and procedures.
  • Store goods securely ready for dispatch.
  • Complete delivery documentation according to workplace policies and procedures.
  • Pack items according to workplace policies and procedures.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

receiving and processing incoming goods and dispatching outgoing goods according to workplace policies and procedures

the interpretation and use of stock control documentation to accurately record all stock movements

maintenance of minimum stock levels to meet the needs of the business

safe manual handling techniques

controlling and ordering multiple types of goods over a period of time to ensure consistency of performance and ability to respond to different situations.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills in a facility where funeral goods can be received, unpacked and dispatched

access to funeral services goods

access to relevant documentation, such as stock records, stock requisition forms and delivery documentation

access to equipment, such as trolley jacks.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate:

identifying correct procedures for receiving and dispatching goods and conducting stocktakes

storing and securing goods while applying relevant policies and workplace procedures

written or verbal questioning to assess knowledge and understanding with regard to performing stock control procedures in the funeral services industry

review of workplace documents completed by candidate

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

safe manual handling techniques

communication skills, including clear and direct communication to report variations or discrepancies of incoming goods

literacy and numeracy skills to understand written documentation, accurately complete required documentation, and undertake stock counts

computer literacy skills to use stock systems and electronic equipment

problem-solving skills to identify discrepancies and take corrective action.

Required knowledge

workplace policies and procedures in relation to receiving and dispatching goods

inventory control procedures.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Goods may include:

coffins or caskets

coffin or casket accessories

urns or vases

headstones or grave markers

mortuary tools, equipment and materials

gravedigging or grounds maintenance tools, equipment and materials

stationery

promotional materials

first aid equipment and materials.

Variations may include:

quantity

number

quality

damage

breakage.

Workplace policies and procedures may include:

standard operating policies and procedures, including manufacturer instructions

standards and certification requirements

quality assurance procedures

OHS procedures, including manual handling techniques

emergency procedures, including fire and accident procedures

security procedures.

Equipment may include:

forklift

trolley

trolley jack

other moving devices.

Packing materials may include:

crates

shipping shells

boxes

plastic

packing foam.

Stocktake may include:

cyclical stocktaking

compliance-driven stocktaking.

Stock records may include:

manual records

electronic records.

Documentation may include:

stock requisition forms

electronic orders

credit request forms.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Check incoming goods against purchase orders and identify variations. 
Record variations according to workplace policies and procedures. 
Unpack incoming goods using correct manual handling techniques and equipment according to workplace policies and procedures. 
Remove and dispose of packing materials according to workplace policies and procedures. 
Store goods according to workplace policies and procedures, and relevant legislation. 
Conduct stocktake according to workplace policies and procedures. 
Complete stock records according to workplace policies and procedures. 
Report and record discrepancies according to workplace policies and procedures. 
Operate and maintain electronic recording equipment as required according to manufacturer guidelines. 
Identify minimum stock levels according to workplace policies and procedures. 
Complete relevant documentation according to workplace policies and procedures. 
Identify undelivered stock orders and follow up according to workplace policies and procedures. 
Identify and label goods to be returned to supplier according to workplace policies and procedures. 
Complete credit request documentation according to workplace policies and procedures. 
Store goods securely ready for dispatch. 
Complete delivery documentation according to workplace policies and procedures. 
Pack items according to workplace policies and procedures. 

Forms

Assessment Cover Sheet

SIFGLC002A - Control and order goods
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIFGLC002A - Control and order goods

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: