Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIFMGT003A Mapping and Delivery Guide
Supervise staff

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIFMGT003A - Supervise staff
Description This unit describes the performance outcomes, skills and knowledge required to organise and monitor staffing levels and rosters, develop staff performance and maintain staffing records.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to funeral home and mortuary staff responsible for supervising others as part of their role. It requires the application of communication, planning and problem-solving skills.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field Management and Leadership
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Roster and monitor staffing levels and workload.
  • Roster staff according to workplace needs, anticipated peaks and relevant legislation.
  • Take corrective action according to staff availability and workplace policies and procedures.
  • Monitor staff workload and assist staff to prioritise workloads according to work requirements and workplace policies and procedures.
  • Maintain staffing levels and rosters according to budget requirements and workplace policies and procedures.
  • Provide feedback on rostering and staffing issues to appropriate personnel as required.
       
Element: Monitor and support individual and team performance.
  • Monitor work performance of individual staff and teams regularly according to workplace policies and procedures.
  • Provide constructive feedback to individual staff and teams according to workplace policies and procedures.
  • Identify and address performance issues according to workplace policies and procedures.
       
Element: Support employee development.
  • Identify and record expertise of staff for reference when allocating tasks according to workplace policies and procedures.
  • Assist staff to identify their own skills and knowledge in relation to current job roles and career development according to workplace policies and procedures.
  • Develop professional development options in consultation with staff according to workplace policies and procedures.
       
Element: Maintain staffing records.
  • Create and maintain staff records according to workplace policies and procedures.
  • Monitor personnel and payroll systems and seek specialist advice according to workplace policies and procedures, and relevant legislation.
  • Maintain security and confidentiality of staff records according to workplace policies and procedures, and relevant legislation.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

implementation and management of effective rostering and staffing levels that minimise staff work overload and meet anticipated workplace operational and budgetary requirements

understanding of the differing roles of staff and ability to identify staff expertise and professional development requirements according to current job roles and career development

project or work activities conducted over a period of time so that the planning, evaluation and monitoring aspects of this unit can be assessed, to ensure consistency of performance and ability to respond to different situations.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills in an environment where staff rosters can be developed and communicated and staff consultations can occur

access to relevant documentation, such as workplace budget requirements

access to workplace policies and procedures relevant to personnel and rostering

access to relevant awards and workplace agreements

access to personnel and payroll systems.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate rostering staff to meet work requirements and taking corrective action where necessary

role plays to demonstrate consulting with staff on work performance and advising on professional development options

written or verbal questioning to assess knowledge of relevant workplace policies and procedures and legislation

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFMGT001A Coordinate a team.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills, including clear and direct communication, active listening and questioning techniques, and sharing information to consult with staff and advise on work performance and professional development

literacy and numeracy skills to monitor and maintain staff records

planning skills to roster staff according to work requirements

problem-solving skills to take corrective action to meet work requirements

organisational skills to prioritise work requirements.

Required knowledge

workplace policies and procedures relevant to personnel, employment, staff development and rostering

broad working knowledge of relevant federal, state or territory legislation relating to OHS, workers' compensation, industrial relations, equal employment opportunity (EEO), anti-discrimination and privacy

provisions of relevant awards and workplace agreements

position descriptions of relevant staff

career pathways in the funeral services industry.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Staff may include:

full-time

part-time

casual

subcontractors.

Relevant legislation may include:

OHS

industrial relations

EEO and anti-discrimination

workers' compensation

Privacy Acts.

Corrective action may include:

revising work schedules

reallocating tasks

calling in additional staff.

Workplace policies and procedures may include:

OHS

communication protocols

staff performance monitoring and development

records maintenance

privacy

EEO and anti-discrimination.

Rostering and staffing issues may include:

staff shortages

inadequate training levels

required skills of workforce.

Work performance may include:

general standard of work

completing assigned tasks according to workplace timeframes

preparing work plans

following work schedules

job planning

attitude to clients and team members

following administrative procedures.

Constructive feedback may include:

verbal or written feedback

suggestions for improvement.

Professional development options may include:

additional training

recognition processes

future career pathways.

Staff records may include:

manual or electronic

staff performance

qualifications

skills and knowledge

competency assessments.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Roster staff according to workplace needs, anticipated peaks and relevant legislation. 
Take corrective action according to staff availability and workplace policies and procedures. 
Monitor staff workload and assist staff to prioritise workloads according to work requirements and workplace policies and procedures. 
Maintain staffing levels and rosters according to budget requirements and workplace policies and procedures. 
Provide feedback on rostering and staffing issues to appropriate personnel as required. 
Monitor work performance of individual staff and teams regularly according to workplace policies and procedures. 
Provide constructive feedback to individual staff and teams according to workplace policies and procedures. 
Identify and address performance issues according to workplace policies and procedures. 
Identify and record expertise of staff for reference when allocating tasks according to workplace policies and procedures. 
Assist staff to identify their own skills and knowledge in relation to current job roles and career development according to workplace policies and procedures. 
Develop professional development options in consultation with staff according to workplace policies and procedures. 
Create and maintain staff records according to workplace policies and procedures. 
Monitor personnel and payroll systems and seek specialist advice according to workplace policies and procedures, and relevant legislation. 
Maintain security and confidentiality of staff records according to workplace policies and procedures, and relevant legislation. 

Forms

Assessment Cover Sheet

SIFMGT003A - Supervise staff
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIFMGT003A - Supervise staff

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: