Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIFXADQ002 Mapping and Delivery Guide
Conduct internal quality audits

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIFXADQ002 - Conduct internal quality audits
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to conduct an internal audit and report on workplace compliance with relevant quality standards documentation. The unit applies to funeral services staff who conduct audits as part of their role according to work health and safety, relevant legislation and workplace policies and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in the workplace or in a simulated environment that is as industry realistic as possible. In a simulated environment, it is essential that assessment is conducted:

using suitable facilities, equipment and resources, including:

a facility where funeral goods can be received, unpacked and dispatched

appropriate computers, communication technology and software programs to conduct quality audits

documentation, such as internal quality standards and workplace procedures

under industry conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

speed and timing requirements that reflect commercial operating conditions

interaction with relevant personnel

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Administration and Quality
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare for internal audits.
  • Identify areas of compliance to be audited.
  • Establish benchmarks for the quality audit and liaise with technical staff and external consultants, as required.
  • Access required documents and sources of information.
  • Confirm methods for the conduct of audits according to workplace policies and procedures.
  • Adjust audit frequency in response to workplace needs or client feedback.
  • Contact appropriate staff and organise appointments for audit.
       
Element: Perform audits.
  • Conduct observations, review of documents and interviews.
  • Complete relevant audit documentation requirements.
  • Consult appropriate personnel about audit results.
  • Document compliance results in audit reports.
  • Complete non compliance reports that include evidence and supporting information on areas of non compliance.
  • Identify and document system variances and make suggestions for improvements.
       
Element: Respond to audit report.
  • Note employee responses to audit reports and identify issues to report.
  • Identify areas for improved practices arising from audit and refer to appropriate staff.
  • Implement changes to operational processes as part of continuous improvement system.
  • Follow up and check results of changes to operational processes.
       
Element: Prepare for internal audits.
  • Identify areas of compliance to be audited.
  • Establish benchmarks for the quality audit and liaise with technical staff and external consultants, as required.
  • Access required documents and sources of information.
  • Confirm methods for the conduct of audits according to workplace policies and procedures.
  • Adjust audit frequency in response to workplace needs or client feedback.
  • Contact appropriate staff and organise appointments for audit.
       
Element: Perform audits.
  • Conduct observations, review of documents and interviews.
  • Complete relevant audit documentation requirements.
  • Consult appropriate personnel about audit results.
  • Document compliance results in audit reports.
  • Complete non compliance reports that include evidence and supporting information on areas of non compliance.
  • Identify and document system variances and make suggestions for improvements.
       
Element: Respond to audit report.
  • Note employee responses to audit reports and identify issues to report.
  • Identify areas for improved practices arising from audit and refer to appropriate staff.
  • Implement changes to operational processes as part of continuous improvement system.
  • Follow up and check results of changes to operational processes.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for internal audits.

1.1 Identify areas of compliance to be audited.

1.2 Establish benchmarks for the quality audit and liaise with technical staff and external consultants, as required.

1.3 Access required documents and sources of information.

1.4 Confirm methods for the conduct of audits according to workplace policies and procedures.

1.5 Adjust audit frequency in response to workplace needs or client feedback.

1.6 Contact appropriate staff and organise appointments for audit.

2. Perform audits.

2.1 Conduct observations, review of documents and interviews.

2.2 Complete relevant audit documentation requirements.

2.3 Consult appropriate personnel about audit results.

2.4 Document compliance results in audit reports.

2.5 Complete non compliance reports that include evidence and supporting information on areas of non compliance.

2.6 Identify and document system variances and make suggestions for improvements.

3. Respond to audit report.

3.1 Note employee responses to audit reports and identify issues to report.

3.2 Identify areas for improved practices arising from audit and refer to appropriate staff.

3.3 Implement changes to operational processes as part of continuous improvement system.

3.4 Follow up and check results of changes to operational processes.

Evidence of the ability to:

identify audit requirements and select appropriate methods relevant to the quality system and regulatory requirements

conduct audits, using appropriate methods and participation of staff and personnel in the audit process

develop documentation, reports and other audit records according to workplace policies and procedures and requirements of the specific quality system.

Evidence of performance on two or more internal audits is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

purpose and principles of quality assurance systems and processes

range of workplace procedures that may be audited, including:

work health and safety/occupational health and safety in terms of duties of employers, employees, suppliers and contractors

standards and certification requirements

maintenance

finance

record keeping

sources of documentation and information used to conduct audits, including quality or enterprise work specifications and procedures

manufacturer specifications and supplier handling and storage advice

workplace operating procedures and policies

supplier or client instructions

Material Safety Data Sheets (MSDS)

communications technology equipment

verbal, aural or signed communications

personal and work area work procedures and practices

conditions of service, legislation and industrial agreements, including:

workplace agreements and awards

applicable federal, state and territory legislative framework

features of processes used for quality audits, including:

techniques to encourage participation by employees, clients and suppliers

use of approved third party

allocation and delegation of tasks

information gathering techniques

factors to be considered when conducting quality audits, including:

timing of audits

agreed intervals between audits

timeframes.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for internal audits.

1.1 Identify areas of compliance to be audited.

1.2 Establish benchmarks for the quality audit and liaise with technical staff and external consultants, as required.

1.3 Access required documents and sources of information.

1.4 Confirm methods for the conduct of audits according to workplace policies and procedures.

1.5 Adjust audit frequency in response to workplace needs or client feedback.

1.6 Contact appropriate staff and organise appointments for audit.

2. Perform audits.

2.1 Conduct observations, review of documents and interviews.

2.2 Complete relevant audit documentation requirements.

2.3 Consult appropriate personnel about audit results.

2.4 Document compliance results in audit reports.

2.5 Complete non compliance reports that include evidence and supporting information on areas of non compliance.

2.6 Identify and document system variances and make suggestions for improvements.

3. Respond to audit report.

3.1 Note employee responses to audit reports and identify issues to report.

3.2 Identify areas for improved practices arising from audit and refer to appropriate staff.

3.3 Implement changes to operational processes as part of continuous improvement system.

3.4 Follow up and check results of changes to operational processes.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify areas of compliance to be audited. 
Establish benchmarks for the quality audit and liaise with technical staff and external consultants, as required. 
Access required documents and sources of information. 
Confirm methods for the conduct of audits according to workplace policies and procedures. 
Adjust audit frequency in response to workplace needs or client feedback. 
Contact appropriate staff and organise appointments for audit. 
Conduct observations, review of documents and interviews. 
Complete relevant audit documentation requirements. 
Consult appropriate personnel about audit results. 
Document compliance results in audit reports. 
Complete non compliance reports that include evidence and supporting information on areas of non compliance. 
Identify and document system variances and make suggestions for improvements. 
Note employee responses to audit reports and identify issues to report. 
Identify areas for improved practices arising from audit and refer to appropriate staff. 
Implement changes to operational processes as part of continuous improvement system. 
Follow up and check results of changes to operational processes. 
Identify areas of compliance to be audited. 
Establish benchmarks for the quality audit and liaise with technical staff and external consultants, as required. 
Access required documents and sources of information. 
Confirm methods for the conduct of audits according to workplace policies and procedures. 
Adjust audit frequency in response to workplace needs or client feedback. 
Contact appropriate staff and organise appointments for audit. 
Conduct observations, review of documents and interviews. 
Complete relevant audit documentation requirements. 
Consult appropriate personnel about audit results. 
Document compliance results in audit reports. 
Complete non compliance reports that include evidence and supporting information on areas of non compliance. 
Identify and document system variances and make suggestions for improvements. 
Note employee responses to audit reports and identify issues to report. 
Identify areas for improved practices arising from audit and refer to appropriate staff. 
Implement changes to operational processes as part of continuous improvement system. 
Follow up and check results of changes to operational processes. 

Forms

Assessment Cover Sheet

SIFXADQ002 - Conduct internal quality audits
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIFXADQ002 - Conduct internal quality audits

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: