Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIFXMGT002 Mapping and Delivery Guide
Coordinate staff

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIFXMGT002 - Coordinate staff
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to coordinate staff work schedules, rosters and completion of tasks. It applies to funeral home and cemetery and crematorium staff responsible for coordinating others as part of their role, ensuring that all work carried out is according to work health and safety, relevant legislation and workplace policies and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in funeral services workplace:

using suitable equipment and resources, including:

communication technologies and computers

workplace policies and procedures relevant to personnel and rostering

under industry conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

interaction with team members

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Management and Leadership
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Coordinate staff rosters and schedules.
  • Identify work requirements in consultation with supervisor.
  • Develop work schedules and rosters to meet work requirements in consultation with supervisor.
  • Provide information to staff on work schedules and rosters.
  • Monitor work schedules and rosters and identify problems or difficulties.
  • Take corrective action to address problems and difficulties according to workplace policies and procedures.
       
Element: Coordinate completion of tasks.
  • Allocate tasks to staff members according to supervisor instructions and individual areas of expertise.
  • Use appropriate communication techniques to communicate task requirements to staff members.
  • Monitor staff progress in completing tasks according to work requirements.
  • Recognise staff problems or difficulties in completing tasks and assist staff to find solutions.
  • Seek advice from supervisor when required.
       
Element: Coordinate staff rosters and schedules.
  • Identify work requirements in consultation with supervisor.
  • Develop work schedules and rosters to meet work requirements in consultation with supervisor.
  • Provide information to staff on work schedules and rosters.
  • Monitor work schedules and rosters and identify problems or difficulties.
  • Take corrective action to address problems and difficulties according to workplace policies and procedures.
       
Element: Coordinate completion of tasks.
  • Allocate tasks to staff members according to supervisor instructions and individual areas of expertise.
  • Use appropriate communication techniques to communicate task requirements to staff members.
  • Monitor staff progress in completing tasks according to work requirements.
  • Recognise staff problems or difficulties in completing tasks and assist staff to find solutions.
  • Seek advice from supervisor when required.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Coordinate staff rosters and schedules.

1.1 Identify work requirements in consultation with supervisor.

1.2 Develop work schedules and rosters to meet work requirements in consultation with supervisor.

1.3 Provide information to staff on work schedules and rosters.

1.4 Monitor work schedules and rosters and identify problems or difficulties.

1.5 Take corrective action to address problems and difficulties according to workplace policies and procedures.

2. Coordinate completion of tasks.

2.1 Allocate tasks to staff members according to supervisor instructions and individual areas of expertise.

2.2 Use appropriate communication techniques to communicate task requirements to staff members.

2.3 Monitor staff progress in completing tasks according to work requirements.

2.4 Recognise staff problems or difficulties in completing tasks and assist staff to find solutions.

2.5 Seek advice from supervisor when required.

Evidence of the ability to:

develop and communicate work schedules to staff members

monitor completion of tasks

respond to operational and service issues in the workplace.

Evidence of performance of coordinating staff on two or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

role of quality assurance, workflow planning, delegation and problem-solving required in a frontline management role

effective communication techniques for allocating tasks, including:

encouraging questions

providing prompt feedback

providing clarification

federal, state or territory, and local government legislation, regulations and codes of practice that impact human resources including Equal Employment Opportunity (EEO) and anti-discrimination

workplace policies and procedures in relation to coordinating staff, including:

human resources

privacy

code of conduct

authorities and responsibilities of staff

workplace job roles and work requirements aligned to staff skills and areas of expertise in relation to required tasks.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Coordinate staff rosters and schedules.

1.1 Identify work requirements in consultation with supervisor.

1.2 Develop work schedules and rosters to meet work requirements in consultation with supervisor.

1.3 Provide information to staff on work schedules and rosters.

1.4 Monitor work schedules and rosters and identify problems or difficulties.

1.5 Take corrective action to address problems and difficulties according to workplace policies and procedures.

2. Coordinate completion of tasks.

2.1 Allocate tasks to staff members according to supervisor instructions and individual areas of expertise.

2.2 Use appropriate communication techniques to communicate task requirements to staff members.

2.3 Monitor staff progress in completing tasks according to work requirements.

2.4 Recognise staff problems or difficulties in completing tasks and assist staff to find solutions.

2.5 Seek advice from supervisor when required.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify work requirements in consultation with supervisor. 
Develop work schedules and rosters to meet work requirements in consultation with supervisor. 
Provide information to staff on work schedules and rosters. 
Monitor work schedules and rosters and identify problems or difficulties. 
Take corrective action to address problems and difficulties according to workplace policies and procedures. 
Allocate tasks to staff members according to supervisor instructions and individual areas of expertise. 
Use appropriate communication techniques to communicate task requirements to staff members. 
Monitor staff progress in completing tasks according to work requirements. 
Recognise staff problems or difficulties in completing tasks and assist staff to find solutions. 
Seek advice from supervisor when required. 
Identify work requirements in consultation with supervisor. 
Develop work schedules and rosters to meet work requirements in consultation with supervisor. 
Provide information to staff on work schedules and rosters. 
Monitor work schedules and rosters and identify problems or difficulties. 
Take corrective action to address problems and difficulties according to workplace policies and procedures. 
Allocate tasks to staff members according to supervisor instructions and individual areas of expertise. 
Use appropriate communication techniques to communicate task requirements to staff members. 
Monitor staff progress in completing tasks according to work requirements. 
Recognise staff problems or difficulties in completing tasks and assist staff to find solutions. 
Seek advice from supervisor when required. 

Forms

Assessment Cover Sheet

SIFXMGT002 - Coordinate staff
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIFXMGT002 - Coordinate staff

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: