Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIHHCCS201A Mapping and Delivery Guide
Greet and prepare clients for salon services

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIHHCCS201A - Greet and prepare clients for salon services
Description This unit describes the performance outcomes, skills and knowledge required to meet, greet and prepare clients for a range of salon services.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to salon assistants and hairdressers in training, who provide initial hospitality and service to clients presenting for a range of hairdressing services in a hairdressing salon. A person undertaking this role works under supervision and guidance from others.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Welcome arriving clients.
  • Welcome arriving client promptly, warmly and by name, according to salon procedures.
  • Focus attention completely on the client.
  • Indicate to client how long before the booked service will begin.
  • Make waiting client comfortable and offer beverages and reading material, according to salon procedures.
  • Notify senior operator of client’s arrival.
       
Element: Prepare clients for senior operators.
  • Show client to relevant service area and ensure the client is safely and comfortably seated.
  • Indicate that senior operator will consult with client prior to service where relevant according to salon procedures.
  • Confirm service to be provided with senior operator where relevant.
  • Select and apply a clean gown or wrap and towels of suitable size for client, according to the planned service and salon procedures.
  • Check that client is comfortable and offer additional beverages and reading material.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

welcoming and interacting with clients, according to salon procedures

providing hospitality to clients

gowning clients for a range of salon services, according to salon procedures

interpreting and following verbal instructions from senior operators.

Context of and specific resources for assessment

Assessment must ensure access to:

a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon

a fully equipped salon which includes as a minimum:

a fully functional client reception area

fully equipped work stations suitable for the services offered which may include:

shampoo

hair and scalp treatments

haircutting

hair design

hair colouring

hair lightening

reformation

straightening and relaxing services

a supply of clean towels

a supply of clean client gowns or wraps

relevant documentation, such as salon health and safety procedures

a range of clients for a variety of hairdressing services

a senior operator for each service.

For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate:

providing service to clients

preparing clients for services from the salon range

written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include:

the range of services offered by the salon

relevant health regulations

salon procedures

review of portfolios of evidence and third-party reports of on-the-job performance.

Guidance information for assessment

A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is pre-requisite to another— they are related skills.

Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:

SIRXCOM001A Communicate in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

interpersonal skills to interact with clients

communication skills to seek direction and advice from senior operators

technical skills to:

prepare clients for a range of services

prepare and serve beverages to clients

literacy skills to interpret salon procedures

Required knowledge

range of hairdressing services offered by the salon

salon procedures, such as:

meeting and greeting clients

preparing clients for salon services, including:

client consultation

hair and scalp treatments

haircutting

hair design

hair colouring

hair lightening

chemical reformation services

straightening and relaxing services

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:

women

men

children

people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.

Salon procedures may include:

client greeting procedures

offering hospitality

pre-service consultation by a senior operator

client preparation for different salon services.

Service may include:

shampoo

hair and scalp treatments

haircutting

hair design

hair colouring

hair lightening

reformation services

straightening and relaxing services.

Beverages may include:

water

tea

coffee

soft drinks.

Service area may include:

colour and chemical services area

haircutting area

design area

basin services area.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Welcome arriving client promptly, warmly and by name, according to salon procedures. 
Focus attention completely on the client. 
Indicate to client how long before the booked service will begin. 
Make waiting client comfortable and offer beverages and reading material, according to salon procedures. 
Notify senior operator of client’s arrival. 
Show client to relevant service area and ensure the client is safely and comfortably seated. 
Indicate that senior operator will consult with client prior to service where relevant according to salon procedures. 
Confirm service to be provided with senior operator where relevant. 
Select and apply a clean gown or wrap and towels of suitable size for client, according to the planned service and salon procedures. 
Check that client is comfortable and offer additional beverages and reading material. 

Forms

Assessment Cover Sheet

SIHHCCS201A - Greet and prepare clients for salon services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIHHCCS201A - Greet and prepare clients for salon services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: