Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIHHCCS302A Mapping and Delivery Guide
Perform a full client consultation
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SIHHCCS302A - Perform a full client consultation |
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Description | This unit describes the performance outcomes, skills and knowledge required to provide a full consultation service in order to recommend new or changed services and products to clients. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to hairdressers who offer full client consultations as a core salon service. This service is offered in order to establish and also to build on client relationships. It assists the hairdresser to develop a detailed understanding of client wants and needs and provides a platform for suggesting products and planning services to achieve the best outcomes for the client. Full client consultations help to maintain and build salon income. They are offered to new clients and also to returning clients at regular intervals and may lead to the suggestion of any service or combination of services or products from the salon range. A person undertaking this role applies discretion and judgement and accepts responsibility for outcomes of own work. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Conduct a client analysis. |
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Element: Visualise and communicate end results. |
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Element: Organise a follow-through plan. |
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