Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIHHCCS303A Mapping and Delivery Guide
Respond to service related and technical problems
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | SIHHCCS303A - Respond to service related and technical problems |
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Description | This unit describes the performance outcomes, skills and knowledge required to respond to service-related problems and client technical service dissatisfaction. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to hairdressers in hairdressing salons, who deal directly with clients to provide personal and technical services. Hairdressers in this context operate within a salon service framework where they are required to follow prescribed procedures to respond to client service-related problems or solve individual client dissatisfaction regarding the outcomes of a technical service, provided by self or others. This may involve recommending remedial technical service, referring back to the initial operator, or to a technical leader in the team. A person undertaking this role applies discretion and judgement and accepts responsibility for outcomes of own work. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Respond to conflicts and client complaints. |
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Element: Propose remedial action to solve client technical dissatisfaction. |
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