Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIHHIND303A Mapping and Delivery Guide
Co-ordinate clients and services

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIHHIND303A - Co-ordinate clients and services
Description This unit describes the performance outcomes, skills and knowledge required to manage service timing to ensure the provision of a range of hairdressing services across multiple clients.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to hairdressers in salon environments who provide a broad range of hairdressing services, whilst meeting salon service standards and timeframes. Hairdressers regularly manage a personal client list that requires simultaneous service provision to two or more clients who may have been prebooked, and others who casually present for service, along with the integration of recurring salon team and maintenance duties. A person undertaking this role applies discretion and judgement and accepts responsibility own work outcomes.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Co-ordinate own client bookings.
  • Check own forward bookings regularly.
  • Ensure services are blocked in the booking system to allow parallel provision according to salon service times.
  • Advise relevant personnel where adjustments or support may be required.
  • Review daily bookings and structure the day to meet daily targets and client needs within salon client service times.
       
Element: Provide simultaneous service to multiple clients.
  • Provide junior or assisting operators with clear guidance and direction.
  • Adjust service times and organise service support to address contingencies.
  • Time service provision to accommodate two or more clients simultaneously as required.
  • Introduce junior or assisting operators to clients and indicate how they will support service provision.
  • Engage in regular communication with clients and ensure their comfort and safety at all stages of service provision.
  • Complete own individual client services within salon time frames.
       
Element: Integrate salon team tasks with service provision.
  • Respond to requests for assistance and support from other operators and integrate with own service provision.
  • Perform reception duties where required according to salon booking procedures.
  • Integrate ongoing team salon cleaning and maintenance with client services, according to salon procedures.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

planning and providing hairdressing services on two or more clients over an extended period

regularly meeting salon service standards and timeframes

integrating salon team support, equipment maintenance and cleaning duties with the provision of multiple services.

Context of and specific resources for assessment

Assessment must ensure access to:

a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon

a fully equipped salon which includes as a minimum:

a fully functional client reception area with:

telephone

client booking system

retail products range

a basin services area

equipment and work stations suitable for services including:

client consultation

hair and scalp treatments

haircutting

hair design

hair colouring

hair lightening

reformation

a supply of clean towels

a supply of clean client gowns or wraps

hairdressing products and equipment

cleaning products and equipment

relevant documentation, such as:

salon service standards

salon procedures

sufficient client traffic to allow the learner to plan for and deal with multiple tasks simultaneously

For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate:

coordinating and providing multiple salon services

integrating team support and other salon duties with service provision.

written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include:

salon booking procedures

salon service standards

review of portfolios of evidence and third-party reports of on-the-job performance.

Guidance information for assessment

A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is prerequisite to another—they are related skills.

Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:

SIHHIND304A Develop and expand a client base

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

engage with colleagues to plan a personal booking list

guide and direct junior staff

offer and seek support from other operators

interact with clients

contingency management skills to respond to unforseen technical and service-related issues that impact on the management of service provision

literacy skills to:

interpret and follow salon service standards

interpret and follow salon procedures

numeracy skills to:

plan and coordinate the timing of service stages across simultaneous clients

meet overall salon service timeframes for individual services

integrate the allocation of time to salon team tasks

determine cost of client services and products

Required knowledge

salon booking procedures

service standards

service timeframes and costs

salon product knowledge

salon procedures which may include:

housekeeping

personal hygiene

use and storage of cleaning chemicals

compliance with state or territory and local government health regulations relevant to the service

occupational health and safety procedures

environmental protection practices, such as:

waste minimisation

recycling

reuse

energy efficiency, e.g. electricity saving devices and practices

waste disposal, including hazardous waste

resource management

water efficiency

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Services may include:

hair and scalp treatments

haircutting

hair design

hair colouring

hair lightening

reformation services

straightening and relaxing services.

Relevant personnel may include:

salon manager

dedicated receptionist

colleagues who enter bookings.

Clients may include:

women

men

children

people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.

Contingencies may include:

early and late clients

casual clients to be integrated into time management

cancellations

unforseen technical problems during a service

unplanned add on services

staff absences

providing support to another operator.

Service provision may include:

client consultation

hairdressing services from the salon range

home hair care and retail products advice

confirming future services.

Reception duties may include:

greeting and farewelling clients

offering hospitality

organising preservice consultation by a senior operator

organising client preparation for different salon services.

telephone

booking appointments

retail sales

handling financial transactions

dealing with complaints.

Salon procedures may include:

housekeeping

personal hygiene

use and storage of cleaning chemicals

compliance with state or territory and local government health regulations relevant to the service

occupational health and safety procedures

environmental protection practices, such as:

waste minimisation

recycling

re-use

energy efficiency, e.g. electricity saving devices and practices

waste disposal including hazardous waste

resource management

water efficiency.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Check own forward bookings regularly. 
Ensure services are blocked in the booking system to allow parallel provision according to salon service times. 
Advise relevant personnel where adjustments or support may be required. 
Review daily bookings and structure the day to meet daily targets and client needs within salon client service times. 
Provide junior or assisting operators with clear guidance and direction. 
Adjust service times and organise service support to address contingencies. 
Time service provision to accommodate two or more clients simultaneously as required. 
Introduce junior or assisting operators to clients and indicate how they will support service provision. 
Engage in regular communication with clients and ensure their comfort and safety at all stages of service provision. 
Complete own individual client services within salon time frames. 
Respond to requests for assistance and support from other operators and integrate with own service provision. 
Perform reception duties where required according to salon booking procedures. 
Integrate ongoing team salon cleaning and maintenance with client services, according to salon procedures. 

Forms

Assessment Cover Sheet

SIHHIND303A - Co-ordinate clients and services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIHHIND303A - Co-ordinate clients and services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: