Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRCCPM003 Mapping and Delivery Guide
Lead and develop pharmacy teams

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRCCPM003 - Lead and develop pharmacy teams
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to lead and develop staff in a community pharmacy. It requires the ability to identify and plan pharmacy staffing needs; set clear performance expectations and goals; build a strong team culture; and identify and respond to skill development needs.This unit applies to retail, front of pharmacy and other managers working in community pharmacies. They work with significant autonomy and are responsible for making a range of management decisions across single or multiple pharmacy outlets.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure use of:

the following documents which can be:

organisational human resource policies

pharmacy job descriptions

staffing budgets

operational plans

a team whose overall performance is the responsibility of the individual; this can be:

staff in an industry workplace; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:

have worked in the pharmacy sector for at least two years.
Prerequisites/co-requisites
Competency Field Community Pharmacy Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan staffing needs of the pharmacy.
  • Interpret and use organisational information and pharmacy health-care standards, values and goals to inform own understanding of staffing requirements.
  • Analyse current and projected volume and type of work.
  • Assess existing team skills, knowledge and attitude to ensure access to required mix and level of skills.
  • Identify and document the need for additional staff to meet pharmacy human resource requirements based on analysis.
  • Ensure availability of appropriate human resource policies to support effective operation of staff and pharmacy.
       
Element: Positively influence individuals and teams.
  • Encourage, value and reward individual and team contributions.
  • Develop rapport and nurture ongoing positive relationships with team members.
  • Communicate roles, responsibilities and expectations and promote individual and team work accountability.
  • Gain positive acceptance and support of information and ideas from team.
       
Element: Make informed decisions.
  • Gather and analyse information relevant to issues under consideration.
  • Seek and consider feedback and new ideas from team members.
  • Encourage individuals and teams to actively participate in decision-making process.
  • Examine and assess risks and options and determine preferred course of action.
  • Communicate decisions to individuals and teams clearly and promptly.
  • Prepare plans to implement decisions after agreement by relevant individuals and teams.
  • Monitor implementation and impact of decisions using reliable feedback processes.
       
Element: Review and respond to staff development needs.
  • Identify and document current and future staff development needs.
  • Provide ongoing personal advice, coaching and mentoring to build team skill base and performance.
  • Provide opportunities for staff development of skills and knowledge according to organisational policies.
  • Document and include cost of staff training and development in budgets and operational plans.
  • Provide staff feedback and direction on professional development needs.
       
Element: Enhance the image of the business.
  • Conduct business in a way consistent with pharmacy health-care standards and values.
  • Identify any inappropriate values, standards and behaviour and promptly discuss with staff in a professional and constructive manner.
  • Act as a positive role model through high standards of personal performance.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan staffing needs of the pharmacy.

1.1.Interpret and use organisational information and pharmacy health-care standards, values and goals to inform own understanding of staffing requirements.

1.2.Analyse current and projected volume and type of work.

1.3.Assess existing team skills, knowledge and attitude to ensure access to required mix and level of skills.

1.4.Identify and document the need for additional staff to meet pharmacy human resource requirements based on analysis.

1.5.Ensure availability of appropriate human resource policies to support effective operation of staff and pharmacy.

2. Positively influence individuals and teams.

2.1.Encourage, value and reward individual and team contributions.

2.2.Develop rapport and nurture ongoing positive relationships with team members.

2.3.Communicate roles, responsibilities and expectations and promote individual and team work accountability.

2.4.Gain positive acceptance and support of information and ideas from team.

3. Make informed decisions.

3.1.Gather and analyse information relevant to issues under consideration.

3.2.Seek and consider feedback and new ideas from team members.

3.3.Encourage individuals and teams to actively participate in decision-making process.

3.4.Examine and assess risks and options and determine preferred course of action.

3.5.Communicate decisions to individuals and teams clearly and promptly.

3.6.Prepare plans to implement decisions after agreement by relevant individuals and teams.

3.7.Monitor implementation and impact of decisions using reliable feedback processes.

4. Review and respond to staff development needs.

4.1.Identify and document current and future staff development needs.

4.2.Provide ongoing personal advice, coaching and mentoring to build team skill base and performance.

4.3.Provide opportunities for staff development of skills and knowledge according to organisational policies.

4.4.Document and include cost of staff training and development in budgets and operational plans.

4.5.Provide staff feedback and direction on professional development needs.

5. Enhance the image of the business.

5.1.Conduct business in a way consistent with pharmacy health-care standards and values.

5.2.Identify any inappropriate values, standards and behaviour and promptly discuss with staff in a professional and constructive manner.

5.3.Act as a positive role model through high standards of personal performance.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the contexts of the job role, and:

take responsibility for leading a pharmacy team over a period of two months

analyse and plan for staffing levels and skill mix to meet workload, for the forthcoming twelve month trading period

plan and budget for staff skill development needs for a twelve month trading period

provide information to staff about roles, responsibilities and goals for two specific sales and service activities

actively involve team members in decision-making processes and develop and communicate clear outcomes and plans for two sales and service issues

conduct a counselling discussion in response to inappropriate workplace behaviour.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key features of pharmacy operational environments:

different job roles and boundaries of responsibility, including managerial roles

skills, knowledge and attitude required to fulfil pharmacy job roles

typical volume of work and staffing levels

key features of pharmacy industry health-care standards and values

format, content and use of:

human resource policies

job descriptions

staffing budgets

operational plans

different leadership styles and characteristics of effective leadership

techniques for motivating team members and building a team-oriented environment:

affirming respect for individual behaviour and differences

involving individuals and teams in decision making processes

providing encouragement and opportunities for skill development

recognising abilities, achievements and positive workplace behaviour

rewarding individuals and teams

methods for assessing staff skills, knowledge and behaviour

techniques for

decision making and their application to typical workplace issues

conflict resolution and staff counselling.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan staffing needs of the pharmacy.

1.1.Interpret and use organisational information and pharmacy health-care standards, values and goals to inform own understanding of staffing requirements.

1.2.Analyse current and projected volume and type of work.

1.3.Assess existing team skills, knowledge and attitude to ensure access to required mix and level of skills.

1.4.Identify and document the need for additional staff to meet pharmacy human resource requirements based on analysis.

1.5.Ensure availability of appropriate human resource policies to support effective operation of staff and pharmacy.

2. Positively influence individuals and teams.

2.1.Encourage, value and reward individual and team contributions.

2.2.Develop rapport and nurture ongoing positive relationships with team members.

2.3.Communicate roles, responsibilities and expectations and promote individual and team work accountability.

2.4.Gain positive acceptance and support of information and ideas from team.

3. Make informed decisions.

3.1.Gather and analyse information relevant to issues under consideration.

3.2.Seek and consider feedback and new ideas from team members.

3.3.Encourage individuals and teams to actively participate in decision-making process.

3.4.Examine and assess risks and options and determine preferred course of action.

3.5.Communicate decisions to individuals and teams clearly and promptly.

3.6.Prepare plans to implement decisions after agreement by relevant individuals and teams.

3.7.Monitor implementation and impact of decisions using reliable feedback processes.

4. Review and respond to staff development needs.

4.1.Identify and document current and future staff development needs.

4.2.Provide ongoing personal advice, coaching and mentoring to build team skill base and performance.

4.3.Provide opportunities for staff development of skills and knowledge according to organisational policies.

4.4.Document and include cost of staff training and development in budgets and operational plans.

4.5.Provide staff feedback and direction on professional development needs.

5. Enhance the image of the business.

5.1.Conduct business in a way consistent with pharmacy health-care standards and values.

5.2.Identify any inappropriate values, standards and behaviour and promptly discuss with staff in a professional and constructive manner.

5.3.Act as a positive role model through high standards of personal performance.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Interpret and use organisational information and pharmacy health-care standards, values and goals to inform own understanding of staffing requirements. 
Analyse current and projected volume and type of work. 
Assess existing team skills, knowledge and attitude to ensure access to required mix and level of skills. 
Identify and document the need for additional staff to meet pharmacy human resource requirements based on analysis. 
Ensure availability of appropriate human resource policies to support effective operation of staff and pharmacy. 
Encourage, value and reward individual and team contributions. 
Develop rapport and nurture ongoing positive relationships with team members. 
Communicate roles, responsibilities and expectations and promote individual and team work accountability. 
Gain positive acceptance and support of information and ideas from team. 
Gather and analyse information relevant to issues under consideration. 
Seek and consider feedback and new ideas from team members. 
Encourage individuals and teams to actively participate in decision-making process. 
Examine and assess risks and options and determine preferred course of action. 
Communicate decisions to individuals and teams clearly and promptly. 
Prepare plans to implement decisions after agreement by relevant individuals and teams. 
Monitor implementation and impact of decisions using reliable feedback processes. 
Identify and document current and future staff development needs. 
Provide ongoing personal advice, coaching and mentoring to build team skill base and performance. 
Provide opportunities for staff development of skills and knowledge according to organisational policies. 
Document and include cost of staff training and development in budgets and operational plans. 
Provide staff feedback and direction on professional development needs. 
Conduct business in a way consistent with pharmacy health-care standards and values. 
Identify any inappropriate values, standards and behaviour and promptly discuss with staff in a professional and constructive manner. 
Act as a positive role model through high standards of personal performance. 

Forms

Assessment Cover Sheet

SIRCCPM003 - Lead and develop pharmacy teams
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRCCPM003 - Lead and develop pharmacy teams

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: