Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRCCPM005 Mapping and Delivery Guide
Manage pharmacy premises, equipment and merchandise

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency SIRCCPM005 - Manage pharmacy premises, equipment and merchandise
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to manage the maintenance and presentation of pharmacy premises, equipment and merchandise, including pricing, in line with the image of a professional health provider.This unit applies to retail, front of pharmacy and other managers working in community pharmacies. They work with significant autonomy and are responsible for making a range of management decisions across single or multiple pharmacy outlets.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a pharmacy with a designated front of pharmacy area and stock control and storage facilities for perishable and non-perishable pharmacy stock. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure use of:

information technology hardware and software

refrigerator or freezer dedicated to pharmaceuticals

pharmacy display stands and shelving, shelf facings and signage for products and services

demountable promotional display fixtures

a diverse commercial product range of unscheduled medicines and products and Pharmacy Medicines

product labels and price tickets

manufacturer instructions for a range of pharmacy equipment

calibration requirements and charts for pharmacy equipment

testing and certification requirements and schedules for pharmacy refrigeration

the following documents which can be:

housekeeping and maintenance procedures

maintenance schedules

maintenance and repair records

merchandising policies and plans

merchandise space allocations

pricing policy

price lists

team members with whom the individual can interact; these can be:

staff in an industry workplace; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:

have worked in the pharmacy sector for at least two years.

Prerequisites/co-requisites
Competency Field Community Pharmacy Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Manage pharmacy appearance and access.
  • Develop, document and implement organisational procedures for pharmacy housekeeping and maintenance.
  • Monitor and maintain pharmacy housekeeping standards.
  • Provide easy and safe access into and within pharmacy for people with mobility aids.
  • Maintain professional services area as clearly distinguishable from general trading area.
  • Identify and resolve merchandise and pharmacy presentation problems.
       
Element: Maintain pharmacy equipment and stock storage.
  • Develop and document maintenance schedules for pharmacy equipment according to manufacturer recommendations.
  • Coordinate maintenance and repairs of pharmacy equipment to ensure serviceability and correct calibration.
  • Complete and maintain accurate records of maintenance and repairs.
  • Maintain areas for receiving and storing stock in appropriate conditions for stock category.
  • Ensure refrigerated storage is cold chain tested and certified at regular intervals.
  • Maintain room temperatures in pharmacy professional, trading and storage areas according to organisational requirements.
       
Element: Manage pharmacy merchandise presentation.
  • Ensure layout and presentation promote customer flow, and comply with scheduled medicine display requirements and visual merchandising policies and plans.
  • Develop and implement layout assessment checks.
  • Organise location for display of temporary specials and promotions.
  • Define standards for visual presentations and displays and clearly communicate to team members.
  • Ensure team members maintain clean and tidy displays according to display plans.
  • Consult with front of pharmacy team members to assess customer response to space allocations.
       
Element: Maintain pharmacy merchandise pricing.
  • Maintain pricing of pharmacy medicines and products according to organisational pricing policy.
  • Clearly communicate accurate pricing information and changes to team members.
  • Ensure current and accurate pricing is maintained on all displays.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Manage pharmacy appearance and access.

1.1.Develop, document and implement organisational procedures for pharmacy housekeeping and maintenance.

1.2.Monitor and maintain pharmacy housekeeping standards.

1.3.Provide easy and safe access into and within pharmacy for people with mobility aids.

1.4.Maintain professional services area as clearly distinguishable from general trading area.

1.5.Identify and resolve merchandise and pharmacy presentation problems.

2. Maintain pharmacy equipment and stock storage.

2.1.Develop and document maintenance schedules for pharmacy equipment according to manufacturer recommendations.

2.2.Coordinate maintenance and repairs of pharmacy equipment to ensure serviceability and correct calibration.

2.3.Complete and maintain accurate records of maintenance and repairs.

2.4.Maintain areas for receiving and storing stock in appropriate conditions for stock category.

2.5.Ensure refrigerated storage is cold chain tested and certified at regular intervals.

2.6.Maintain room temperatures in pharmacy professional, trading and storage areas according to organisational requirements.

3. Manage pharmacy merchandise presentation.

3.1.Ensure layout and presentation promote customer flow, and comply with scheduled medicine display requirements and visual merchandising policies and plans.

3.2.Develop and implement layout assessment checks.

3.3.Organise location for display of temporary specials and promotions.

3.4.Define standards for visual presentations and displays and clearly communicate to team members.

3.5.Ensure team members maintain clean and tidy displays according to display plans.

3.6.Consult with front of pharmacy team members to assess customer response to space allocations.

4. Maintain pharmacy merchandise pricing.

4.1.Maintain pricing of pharmacy medicines and products according to organisational pricing policy.

4.2.Clearly communicate accurate pricing information and changes to team members.

4.3.Ensure current and accurate pricing is maintained on all displays.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, and:

manage all aspects of the maintenance and presentation of pharmacy premises and equipment, merchandise and pricing over a period of two months

develop, document and implement maintenance schedules for the two month period

coordinate over the two month period:

scheduled maintenance of pharmacy equipment

scheduled and unscheduled calibration of pharmacy equipment

required testing and certification of pharmacy refrigeration

maintain areas for receiving and storing pharmacy stock for two supply periods, including requirements for cold chain items

manage merchandise pricing, space allocation and display for:

three temporary specials displays

three changed locations for permanent stock.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

format, content and use of:

housekeeping and maintenance procedures

maintenance schedules

maintenance and repair records

presentation standards and procedures

location and basic aspects of manufacturer instructions for maintenance and repairs

maintenance requirements for different types of pharmacy equipment

calibration requirements for pharmacy equipment and content of calibration charts

testing and certification requirements and schedules for pharmacy refrigeration

optimum environmental storage conditions for pharmacy medicines and products, including temperature, light and humidity controls for perishable and cold chain dispensary items

overview of pharmacy product and service range

legal requirements for product placement and advertising of Pharmacy Medicines (S2)

front of pharmacy layouts and principles for:

ease of access for people with mobility aids

defining a professional services area

customer flow

effective placement of merchandising displays

basic aspects of visual merchandising principles

organisational:

merchandising policies and plans

merchandise space allocations

pricing policy.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Manage pharmacy appearance and access.

1.1.Develop, document and implement organisational procedures for pharmacy housekeeping and maintenance.

1.2.Monitor and maintain pharmacy housekeeping standards.

1.3.Provide easy and safe access into and within pharmacy for people with mobility aids.

1.4.Maintain professional services area as clearly distinguishable from general trading area.

1.5.Identify and resolve merchandise and pharmacy presentation problems.

2. Maintain pharmacy equipment and stock storage.

2.1.Develop and document maintenance schedules for pharmacy equipment according to manufacturer recommendations.

2.2.Coordinate maintenance and repairs of pharmacy equipment to ensure serviceability and correct calibration.

2.3.Complete and maintain accurate records of maintenance and repairs.

2.4.Maintain areas for receiving and storing stock in appropriate conditions for stock category.

2.5.Ensure refrigerated storage is cold chain tested and certified at regular intervals.

2.6.Maintain room temperatures in pharmacy professional, trading and storage areas according to organisational requirements.

3. Manage pharmacy merchandise presentation.

3.1.Ensure layout and presentation promote customer flow, and comply with scheduled medicine display requirements and visual merchandising policies and plans.

3.2.Develop and implement layout assessment checks.

3.3.Organise location for display of temporary specials and promotions.

3.4.Define standards for visual presentations and displays and clearly communicate to team members.

3.5.Ensure team members maintain clean and tidy displays according to display plans.

3.6.Consult with front of pharmacy team members to assess customer response to space allocations.

4. Maintain pharmacy merchandise pricing.

4.1.Maintain pricing of pharmacy medicines and products according to organisational pricing policy.

4.2.Clearly communicate accurate pricing information and changes to team members.

4.3.Ensure current and accurate pricing is maintained on all displays.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop, document and implement organisational procedures for pharmacy housekeeping and maintenance. 
Monitor and maintain pharmacy housekeeping standards. 
Provide easy and safe access into and within pharmacy for people with mobility aids. 
Maintain professional services area as clearly distinguishable from general trading area. 
Identify and resolve merchandise and pharmacy presentation problems. 
Develop and document maintenance schedules for pharmacy equipment according to manufacturer recommendations. 
Coordinate maintenance and repairs of pharmacy equipment to ensure serviceability and correct calibration. 
Complete and maintain accurate records of maintenance and repairs. 
Maintain areas for receiving and storing stock in appropriate conditions for stock category. 
Ensure refrigerated storage is cold chain tested and certified at regular intervals. 
Maintain room temperatures in pharmacy professional, trading and storage areas according to organisational requirements. 
Ensure layout and presentation promote customer flow, and comply with scheduled medicine display requirements and visual merchandising policies and plans. 
Develop and implement layout assessment checks. 
Organise location for display of temporary specials and promotions. 
Define standards for visual presentations and displays and clearly communicate to team members. 
Ensure team members maintain clean and tidy displays according to display plans. 
Consult with front of pharmacy team members to assess customer response to space allocations. 
Maintain pricing of pharmacy medicines and products according to organisational pricing policy. 
Clearly communicate accurate pricing information and changes to team members. 
Ensure current and accurate pricing is maintained on all displays. 

Forms

Assessment Cover Sheet

SIRCCPM005 - Manage pharmacy premises, equipment and merchandise
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SIRCCPM005 - Manage pharmacy premises, equipment and merchandise

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: