Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRCCPM503 Mapping and Delivery Guide
Manage pharmacy premises and equipment

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRCCPM503 - Manage pharmacy premises and equipment
Description This unit describes the performance outcomes, skills and knowledge required to ensure pharmacy merchandise, premises and equipment are consistently presented and maintained in line with the image of a professional health provider.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to persons with managerial responsibility in community pharmacies and may include management across single or multiple outlet businesses.Persons in this role are required to apply initiative and judgement, using a range of problem-solving and decision-making strategies.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field Community Pharmacy Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Manage pharmacy appearance and access.
  • Develop and implement pharmacy procedures for pharmacy housekeeping andmaintenance.
  • Ensure pharmacy housekeeping standards are monitored and maintained.
  • Provide easy and safe access into and within the pharmacy for people with mobility aids.
  • Maintain professional services area that is clearly distinguishable from the general trading area and supervised at all times by a pharmacist.
  • Initiate contingency plans in the event of merchandise or pharmacy presentation problems.
       
Element: Manage pharmacy stock storage and equipment maintenance.
  • Ensure all equipment used in the pharmacy is kept clean, serviceable and calibrated where required.
  • Maintain areas for receiving and storing stock under appropriate conditions, according to stock category.
  • Ensure refrigerated storage is cold chain tested and certified at regular intervals.
  • Maintain a room temperature at no more than 25 degrees in professional, trading and storage areas of the pharmacy.
       
Element: Manage pharmacy merchandise presentation.
  • Ensure layout and presentation promote customer flow, and comply with scheduled medicine display restrictions and pharmacy visual merchandising policies and plans.
  • Develop and implement layout assessment checks.
  • Organise the location of displays of temporary specials and promotions.
  • Define standards for visual presentations and displays and clearly communicate these to team members.
  • Ensure team members maintain displays in a clean and tidy condition according to display plans.
  • Consult with front-of-pharmacy team members to assess customer response to space allocations.
       
Element: Maintain pharmacy merchandise pricing.
  • Maintain pricing of pharmacy medicines and products according to pharmacy pricing policy.
  • Communicate accurate pricing information and changes to relevant team members.
  • Ensure current and accurate pricing is maintained on all displays.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

manage pharmacy appearance and access

manage stock-handling storage to maintain optimum quality

plan and coordinate a system of regular equipment checks and maintenance

manage space allocation, merchandise presentation and pricing to comply with medicine schedules and pharmacy visual merchandising standards.

Context of and specific resources for assessment

Assessment must ensure that competency is:

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.

Assessment must ensure access to:

a pharmacy team

relevant documentation, such as:

current pricing information

relevant pharmacy procedures

merchandise range

space allocation data

visual merchandising plans.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

case studies

observation of the candidate in the workplace

research report

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

consult team members

convey accurate pricing information to team members

explain pharmacy standards and expectations to front-of-pharmacy team members

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

literacy skills to:

read pharmacy documents

follow visual merchandising plans

follow pharmacy merchandising and pricing procedures

numeracy skills to:

analyse stock figures

check and maintain pricing policies

check and maintain merchandise space requirements

problem-solving skills to initiate a contingency plan in the event of incidents, such as:

blackouts

breakages

major spillages

planning and organising skills to:

work with pharmacist in charge to monitor dispensary equipment and cold storage

arrange equipment maintenance where required

develop and implement layout and assessment checks

technology skills to use pharmacy point-of-sale and stock software

Required knowledge

appropriate storage conditions for temperature-sensitive stock

cold chain requirements

merchandise space allocations and stock layout

pharmacy equipment requiring regular maintenance checks or calibration

pharmacy protocols and procedures in regard to:

efficient and sustainable use of resources

housekeeping for premises, fittings, fixtures and equipment

pricing

stock storage

visual merchandising

range and availability of pharmacy products

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Pharmacy housekeeping and maintenance may include:

pharmacy premises

fittings and fixtures

equipment

safe disposal of undispensed or returned medicines

maintenance and calibration of:

cold chain equipment and storage areas

weighing and measuring devices

servicing and updating pharmacy hardware and software.

Category may include:

temperature-sensitive stock requiring storage between 2 degrees centigrade and 8 degrees centigrade

scheduled medicines

cytotoxic medicines

unscheduled stock items

damaged, faulty or expired stock

return of unwanted medicines

products subject to recall.

Visual merchandising policies and plans may include:

banner group display standards

key product areas

medicine locations, according to schedules

pharmacy image

pharmacy layout and space availability

pricing policy

seasonal lines

target market.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop and implement pharmacy procedures for pharmacy housekeeping andmaintenance. 
Ensure pharmacy housekeeping standards are monitored and maintained. 
Provide easy and safe access into and within the pharmacy for people with mobility aids. 
Maintain professional services area that is clearly distinguishable from the general trading area and supervised at all times by a pharmacist. 
Initiate contingency plans in the event of merchandise or pharmacy presentation problems. 
Ensure all equipment used in the pharmacy is kept clean, serviceable and calibrated where required. 
Maintain areas for receiving and storing stock under appropriate conditions, according to stock category. 
Ensure refrigerated storage is cold chain tested and certified at regular intervals. 
Maintain a room temperature at no more than 25 degrees in professional, trading and storage areas of the pharmacy. 
Ensure layout and presentation promote customer flow, and comply with scheduled medicine display restrictions and pharmacy visual merchandising policies and plans. 
Develop and implement layout assessment checks. 
Organise the location of displays of temporary specials and promotions. 
Define standards for visual presentations and displays and clearly communicate these to team members. 
Ensure team members maintain displays in a clean and tidy condition according to display plans. 
Consult with front-of-pharmacy team members to assess customer response to space allocations. 
Maintain pricing of pharmacy medicines and products according to pharmacy pricing policy. 
Communicate accurate pricing information and changes to relevant team members. 
Ensure current and accurate pricing is maintained on all displays. 

Forms

Assessment Cover Sheet

SIRCCPM503 - Manage pharmacy premises and equipment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRCCPM503 - Manage pharmacy premises and equipment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: