Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRCDIS002 Mapping and Delivery Guide
Deliver medicines to customers outside the pharmacy

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRCDIS002 - Deliver medicines to customers outside the pharmacy
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to plan for and deliver dispensed medications and other pharmacy products to the homes of community pharmacy customers.This unit applies to pharmacy and dispensary assistants working in community pharmacies. When supplying dispensed medications and other pharmacy products they work under the direct supervision of a pharmacist.This unit incorporates the requirement for pharmacy assistants to comply with federal, state and territory law and Pharmacy Board of Australia Guidelines for supplying scheduled Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3). At the time of publication, they are not, however, required to hold an occupational licence or to be certified as competent in this unit to supply scheduled medicines.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated between:

a pharmacy with a designated operational dispensary area. This must be in an industry workplace, which meets Pharmacy Board of Australia and relevant industry standards for dispensary operations; AND

delivery locations which may be real or simulated.

Assessment must ensure use of:

information technology hardware and software

dispensary point-of-sale software currently used by the community pharmacy industry

online information systems

a diverse commercial product range of dispensed:

Pharmacy Medicines (S2)

Pharmacist Only Medicines (S3)

Prescription Only Medicines (S4)

dispensed medicines with attached:

cautionary and advisory medicine labels

customer medicine labels with directions for use

packing materials and storage containers appropriate for different types of pharmacy medicines and products:

medicines of different forms

light sensitive items

heat sensitive items

real or fictitious, valid and fully completed prescriptions

order documents

delivery documents and schedules

maps or online navigation aids

organisational procedures for home delivery of dispensed prescriptions and products

customers with whom the individual can interact

pharmacists with whom the individual can interact

assessment activities that allow the individual to:

work with commercial speed, timing and productivity to:

process delivery documentation and schedule multiple deliveries for each service period

complete deliveries within nominated deadlines

plan delivery routes in a logical sequence to achieve efficient delivery outcomes.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:

have worked in the pharmacy sector for at least two years.
Prerequisites/co-requisites
Competency Field Dispensary
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Confirm customer delivery requirements.
  • Identify pharmacy products and prescription items for delivery.
  • Check and confirm customer delivery address, contact details and suitable delivery time.
  • Contact customer and confirm products expected, estimated delivery time, payment method and persons authorised to accept delivery.
  • Plan deliveries in a logical sequence for efficiency and optimum customer service.
       
Element: Prepare and plan prescription deliveries.
  • Verify pharmacist has checked dispensed prescription items against customer order and included required information.
  • Complete own check for correct medicines and quantities against prescription.
  • Liaise with pharmacist to confirm method of providing customer advice.
  • Prepare items for delivery to meet handling and storage requirements.
  • Confirm delivery documentation is accurate and complete.
  • Use navigation aids to plan most efficient delivery route.
  • Schedule deliveries to suit requirements of pharmacy and customers.
       
Element: Deliver medicine to customers.
  • Follow organisational procedures when delivering dispensed medicines and other products outside the pharmacy.
  • Verify customer or agent identity and age when required.
  • Verify correctness of delivered items with customer and ensure customer or agent signs and dates prescription and other delivery documents as confirmation of receipt.
  • Arrange for pharmacist follow-up in situations requiring additional assistance or therapeutic advice.
  • Receive, check and record payment using point-of-sale systems.
  • Make alternative arrangements where delivery has failed.
       
Element: Reconcile delivered items and records.
  • Reconcile medicines and other items collected for delivery with items distributed.
  • Reconcile payment with value of items sold.
  • Accurately complete delivery documentation and records.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Confirm customer delivery requirements.

1.1.Identify pharmacy products and prescription items for delivery.

1.2.Check and confirm customer delivery address, contact details and suitable delivery time.

1.3.Contact customer and confirm products expected, estimated delivery time, payment method and persons authorised to accept delivery.

1.4.Plan deliveries in a logical sequence for efficiency and optimum customer service.

2. Prepare and plan prescription deliveries.

2.1.Verify pharmacist has checked dispensed prescription items against customer order and included required information.

2.2.Complete own check for correct medicines and quantities against prescription.

2.3.Liaise with pharmacist to confirm method of providing customer advice.

2.4.Prepare items for delivery to meet handling and storage requirements.

2.5.Confirm delivery documentation is accurate and complete.

2.6.Use navigation aids to plan most efficient delivery route.

2.7.Schedule deliveries to suit requirements of pharmacy and customers.

3. Deliver medicine to customers.

3.1.Follow organisational procedures when delivering dispensed medicines and other products outside the pharmacy.

3.2.Verify customer or agent identity and age when required.

3.3.Verify correctness of delivered items with customer and ensure customer or agent signs and dates prescription and other delivery documents as confirmation of receipt.

3.4.Arrange for pharmacist follow-up in situations requiring additional assistance or therapeutic advice.

3.5.Receive, check and record payment using point-of-sale systems.

3.6.Make alternative arrangements where delivery has failed.

4. Reconcile delivered items and records.

4.1.Reconcile medicines and other items collected for delivery with items distributed.

4.2.Reconcile payment with value of items sold.

4.3.Accurately complete delivery documentation and records.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

deliver dispensed medicines and other products outside the pharmacy on five different occasions

store, transport and package each of the following correctly for delivery:

products in different forms

products that are light sensitive

products that are heat sensitive

deliver the following range of pharmacy medicines and products and complete required documentation:

Pharmacy Medicines (S2)

Pharmacist Only Medicines (S3)

Prescription Only Medicines (S4).

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

role boundaries and responsibilities of pharmacy and dispensary assistants when delivering medicines outside the pharmacy

circumstances which require and trigger referral to a pharmacist

organisational procedures for home delivery of dispensed prescriptions and products:

responding to unavailability of the customer or authorised agent to accept delivery

arranging for a pharmacist to provide follow-up therapeutic advice and information to the customer

protecting security of self, product and cash

responding to theft, loss or accident

receiving, processing and documenting payments

maintaining privacy and confidentiality of customer information

navigation aids for route planning and their features

privacy and confidentiality principles relevant to prescription and pharmacy product transactions with customers

storage and transport conditions and packaging for a range of pharmacy medicines and products in these forms:

drops

liquids

ointments and creams

pessaries

suppositories

tablets and capsules

formats for, use and contents of:

customer medicine labels with directions for use

order documents

delivery documents and schedules

features and functions of community pharmacy point-of-sale software.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Confirm customer delivery requirements.

1.1.Identify pharmacy products and prescription items for delivery.

1.2.Check and confirm customer delivery address, contact details and suitable delivery time.

1.3.Contact customer and confirm products expected, estimated delivery time, payment method and persons authorised to accept delivery.

1.4.Plan deliveries in a logical sequence for efficiency and optimum customer service.

2. Prepare and plan prescription deliveries.

2.1.Verify pharmacist has checked dispensed prescription items against customer order and included required information.

2.2.Complete own check for correct medicines and quantities against prescription.

2.3.Liaise with pharmacist to confirm method of providing customer advice.

2.4.Prepare items for delivery to meet handling and storage requirements.

2.5.Confirm delivery documentation is accurate and complete.

2.6.Use navigation aids to plan most efficient delivery route.

2.7.Schedule deliveries to suit requirements of pharmacy and customers.

3. Deliver medicine to customers.

3.1.Follow organisational procedures when delivering dispensed medicines and other products outside the pharmacy.

3.2.Verify customer or agent identity and age when required.

3.3.Verify correctness of delivered items with customer and ensure customer or agent signs and dates prescription and other delivery documents as confirmation of receipt.

3.4.Arrange for pharmacist follow-up in situations requiring additional assistance or therapeutic advice.

3.5.Receive, check and record payment using point-of-sale systems.

3.6.Make alternative arrangements where delivery has failed.

4. Reconcile delivered items and records.

4.1.Reconcile medicines and other items collected for delivery with items distributed.

4.2.Reconcile payment with value of items sold.

4.3.Accurately complete delivery documentation and records.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify pharmacy products and prescription items for delivery. 
Check and confirm customer delivery address, contact details and suitable delivery time. 
Contact customer and confirm products expected, estimated delivery time, payment method and persons authorised to accept delivery. 
Plan deliveries in a logical sequence for efficiency and optimum customer service. 
Verify pharmacist has checked dispensed prescription items against customer order and included required information. 
Complete own check for correct medicines and quantities against prescription. 
Liaise with pharmacist to confirm method of providing customer advice. 
Prepare items for delivery to meet handling and storage requirements. 
Confirm delivery documentation is accurate and complete. 
Use navigation aids to plan most efficient delivery route. 
Schedule deliveries to suit requirements of pharmacy and customers. 
Follow organisational procedures when delivering dispensed medicines and other products outside the pharmacy. 
Verify customer or agent identity and age when required. 
Verify correctness of delivered items with customer and ensure customer or agent signs and dates prescription and other delivery documents as confirmation of receipt. 
Arrange for pharmacist follow-up in situations requiring additional assistance or therapeutic advice. 
Receive, check and record payment using point-of-sale systems. 
Make alternative arrangements where delivery has failed. 
Reconcile medicines and other items collected for delivery with items distributed. 
Reconcile payment with value of items sold. 
Accurately complete delivery documentation and records. 

Forms

Assessment Cover Sheet

SIRCDIS002 - Deliver medicines to customers outside the pharmacy
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRCDIS002 - Deliver medicines to customers outside the pharmacy

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: