Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRCDIS008 Mapping and Delivery Guide
Coordinate service to residential care facilities

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRCDIS008 - Coordinate service to residential care facilities
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to maintain relationships with residential care facilities to provide quality service and coordinate the ongoing supply of medications and other pharmacy products to their residents. It requires the ability to administer trading terms and contracts and to assist pharmacists with patient medication reviews, administrative records and reports.This unit applies to senior dispensary assistants working in community pharmacies. When coordinating care facility services, they work under the direct supervision of a pharmacist and their role is limited to those functions that do not require them to exercise professional pharmaceutical judgement or discretion.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a pharmacy with a designated operational dispensary and administration area. This must be in an industry workplace, which meets Pharmacy Board of Australia and relevant industry standards for dispensary operations.

Assessment must ensure use of:

information technology hardware and software

dispensary and invoicing software currently used by the community pharmacy industry

template contracts with residential care facilities

orders for bulk stock and multiple individual medications for patients

template:

delivery schedules

patient supply records and medication charts

medication-related incident reports and registers

Pharmaceutical Society of Australia’s Professional Practice Standards – provisions relevant to services to residential care facilities

organisational procedures for supplying medications and products to residential care facilities

residential care facility customers with whom the individual can interact

pharmacists with whom the individual can interact

assessment activities that allow the individual to work with commercial speed, timing and productivity to complete care facility enquiries and orders within nominated service deadlines.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:

have worked in the pharmacy sector for at least two years.
Prerequisites/co-requisites
Competency Field Dispensary
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Maintain contact with residential care facilities.
  • Confirm relevant contact personnel for residential care facilities.
  • Act as contact person to coordinate overall pharmacy service to residential care customers.
  • Initiate regular contact to improve service efficiency.
       
Element: Identify and respond to service requirements.
  • Consult with care facility and establish ordering needs.
  • Clearly explain and confirm trading terms for care facility.
  • Clearly explain pricing policy and procedures.
  • Monitor currency of contract between pharmacy and facility and take action in the case of non-current contracts according to organisational procedures.
       
Element: Maintain services to residential care facilities.
  • Receive and process pharmacy notifications of resident admissions or re-admissions.
  • Negotiate and coordinate arrangements for receiving and filling regular care facility orders.
  • Supply stock medicines to care facility and maintain stock control system according to organisational procedures.
  • Coordinate delivery schedule, emergency deliveries and persons authorised to receive.
  • Negotiate a system to notify pharmacy of all changes to individual patient medication regimens.
  • Liaise with care facility director of nursing or other nominated person to identify information and education needs.
  • Respond to medicine information queries promptly.
       
Element: Administer records.
  • Maintain accurate and complete record of medicines supplied for each resident.
  • Assist pharmacist to regularly review patient medicines and amend patient medication charts, according to organisational procedures.
  • Assist pharmacist to monitor Adverse Drug Reactions (ADR), Adverse Drug Events (ADE) and Therapeutic Drug Monitoring (TDM).
  • Maintain and follow pharmacy system for recording and reporting medication-related incidents.
  • Input data, raise and forward invoices
  • Analyse and reconcile payments in pharmacy systems according to organisational procedures.
  • Identify and respond to discrepancies in records within scope of own role.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain contact with residential care facilities.

1.1.Confirm relevant contact personnel for residential care facilities.

1.2.Act as contact person to coordinate overall pharmacy service to residential care customers.

1.3.Initiate regular contact to improve service efficiency.

2. Identify and respond to service requirements.

2.1.Consult with care facility and establish ordering needs.

2.2.Clearly explain and confirm trading terms for care facility.

2.3.Clearly explain pricing policy and procedures.

2.4.Monitor currency of contract between pharmacy and facility and take action in the case of non-current contracts according to organisational procedures.

3. Maintain services to residential care facilities.

3.1.Receive and process pharmacy notifications of resident admissions or re-admissions.

3.2.Negotiate and coordinate arrangements for receiving and filling regular care facility orders.

3.3.Supply stock medicines to care facility and maintain stock control system according to organisational procedures.

3.4.Coordinate delivery schedule, emergency deliveries and persons authorised to receive.

3.5.Negotiate a system to notify pharmacy of all changes to individual patient medication regimens.

3.6.Liaise with care facility director of nursing or other nominated person to identify information and education needs.

3.7.Respond to medicine information queries promptly.

4. Administer records.

4.1.Maintain accurate and complete record of medicines supplied for each resident.

4.2.Assist pharmacist to regularly review patient medicines and amend patient medication charts, according to organisational procedures.

4.3.Assist pharmacist to monitor Adverse Drug Reactions (ADR), Adverse Drug Events (ADE) and Therapeutic Drug Monitoring (TDM).

4.4.Maintain and follow pharmacy system for recording and reporting medication-related incidents.

4.5.Input data, raise and forward invoices

4.6.Analyse and reconcile payments in pharmacy systems according to organisational procedures.

4.7.Identify and respond to discrepancies in records within scope of own role.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

complete the following activities to supply medications and other pharmacy products to residential care facilities:

coordinate supply services to at least one residential care facility over two supply periods to include:

receiving and processing orders for bulk stock and multiple individual medications for patients

scheduling all regular deliveries

scheduling emergency deliveries

maintaining patient supply records

issuing invoices and reconciling payments

assist pharmacist to review patient medications across two care facilities and amend medical charts for three patients

assist in generating each of these types of reports:

Adverse Drug Reactions reports

Adverse Drug Events reports.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

primary components of the Pharmaceutical Society of Australia’s Professional Practice Standards – provisions relevant to services to residential care facilities

role boundaries and responsibilities of dispensary assistants and pharmacists for providing services to residential care facilities

basic aspects of medication provision in residential care facilities

full details of contractual arrangements with residential care facilities:

services provided:

education and information

stock control

storage

roles and responsibilities of care facility and pharmacy

pricing schedule

trading terms

formats, content and use of:

patient medication charts

medication-related incident reports and registers

pharmacy systems and organisational procedures for:

notifying pharmacy of changes to individual patient medication regimens

receiving and processing orders for bulk stock and multiple individual medications for patients

providing information and education on medications

scheduling regular and emergency medicine deliveries

maintaining patient supply records and medication charts

reviewing patient medications

recording and reporting medication-related incidents

pricing and invoicing for residential care facilities.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain contact with residential care facilities.

1.1.Confirm relevant contact personnel for residential care facilities.

1.2.Act as contact person to coordinate overall pharmacy service to residential care customers.

1.3.Initiate regular contact to improve service efficiency.

2. Identify and respond to service requirements.

2.1.Consult with care facility and establish ordering needs.

2.2.Clearly explain and confirm trading terms for care facility.

2.3.Clearly explain pricing policy and procedures.

2.4.Monitor currency of contract between pharmacy and facility and take action in the case of non-current contracts according to organisational procedures.

3. Maintain services to residential care facilities.

3.1.Receive and process pharmacy notifications of resident admissions or re-admissions.

3.2.Negotiate and coordinate arrangements for receiving and filling regular care facility orders.

3.3.Supply stock medicines to care facility and maintain stock control system according to organisational procedures.

3.4.Coordinate delivery schedule, emergency deliveries and persons authorised to receive.

3.5.Negotiate a system to notify pharmacy of all changes to individual patient medication regimens.

3.6.Liaise with care facility director of nursing or other nominated person to identify information and education needs.

3.7.Respond to medicine information queries promptly.

4. Administer records.

4.1.Maintain accurate and complete record of medicines supplied for each resident.

4.2.Assist pharmacist to regularly review patient medicines and amend patient medication charts, according to organisational procedures.

4.3.Assist pharmacist to monitor Adverse Drug Reactions (ADR), Adverse Drug Events (ADE) and Therapeutic Drug Monitoring (TDM).

4.4.Maintain and follow pharmacy system for recording and reporting medication-related incidents.

4.5.Input data, raise and forward invoices

4.6.Analyse and reconcile payments in pharmacy systems according to organisational procedures.

4.7.Identify and respond to discrepancies in records within scope of own role.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Confirm relevant contact personnel for residential care facilities. 
Act as contact person to coordinate overall pharmacy service to residential care customers. 
Initiate regular contact to improve service efficiency. 
Consult with care facility and establish ordering needs. 
Clearly explain and confirm trading terms for care facility. 
Clearly explain pricing policy and procedures. 
Monitor currency of contract between pharmacy and facility and take action in the case of non-current contracts according to organisational procedures. 
Receive and process pharmacy notifications of resident admissions or re-admissions. 
Negotiate and coordinate arrangements for receiving and filling regular care facility orders. 
Supply stock medicines to care facility and maintain stock control system according to organisational procedures. 
Coordinate delivery schedule, emergency deliveries and persons authorised to receive. 
Negotiate a system to notify pharmacy of all changes to individual patient medication regimens. 
Liaise with care facility director of nursing or other nominated person to identify information and education needs. 
Respond to medicine information queries promptly. 
Maintain accurate and complete record of medicines supplied for each resident. 
Assist pharmacist to regularly review patient medicines and amend patient medication charts, according to organisational procedures. 
Assist pharmacist to monitor Adverse Drug Reactions (ADR), Adverse Drug Events (ADE) and Therapeutic Drug Monitoring (TDM). 
Maintain and follow pharmacy system for recording and reporting medication-related incidents. 
Input data, raise and forward invoices 
Analyse and reconcile payments in pharmacy systems according to organisational procedures. 
Identify and respond to discrepancies in records within scope of own role. 

Forms

Assessment Cover Sheet

SIRCDIS008 - Coordinate service to residential care facilities
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRCDIS008 - Coordinate service to residential care facilities

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: