Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRCHCS004 Mapping and Delivery Guide
Test blood glucose and advise on equipment and services for diabetes management

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRCHCS004 - Test blood glucose and advise on equipment and services for diabetes management
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to test blood glucose, record levels, recommend appropriate home blood glucose testing equipment and assist customers with diabetes management information. It requires the ability to identify and act on triggers for referral to a pharmacist for therapeutic advice.This unit applies to pharmacy assistants working in community pharmacies. They work with some independence, under general supervision and guidance from others, but ultimately under the supervising pharmacist.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure use of:

information technology hardware and software

online information systems

pharmacy blood glucose testing equipment and consumables:

digital blood glucose testing monitor

disposable lancets and trigger devices

test strips

adhesive bandages

alcohol wipes

sharps disposal containers

large pharmacy yellow sharps bin

personal protective equipment used for testing blood glucose and handling sharps

commercial product range of home blood glucose testing equipment:

digital blood glucose testing monitors

disposable lancets and trigger devices

test strips

urine glucose testing kits

templates for:

pharmacy blood glucose testing records

customer personal blood glucose records

customer brochures and leaflets providing information on:

directions for product use

care and maintenance of equipment

lifestyle and self-care practices

National Diabetes Services Scheme (NDSS)

specialist services that support diabetes management

organisational procedures for testing blood glucose and supplying home blood glucose testing equipment

customers with whom the individual can interact; these can be:

customers in an industry workplace who are served by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:

have worked in the pharmacy sector for at least two years.
Prerequisites/co-requisites
Competency Field Health Care Support
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify customer needs.
  • Follow organisational procedures to respect and protect customer privacy.
  • Question and actively listen to confirm customer needs.
  • Explain features of initial and repeat blood pressure testing services.
  • Identify and act on triggers for referral to pharmacist.
       
Element: Test blood glucose levels.
  • Follow organisational procedures for testing blood glucose.
  • Explain limitations of single test as accurate indicator and suggest regular monitoring.
  • Select quiet and comfortable area and clearly explain testing procedure to customer.
  • Prepare and use testing equipment according to manufacturer instructions.
  • Apply lancet to inside of customer fingertip or alternative area.
  • Trigger lancet, hold blood against test strip loaded into monitor and wait for monitor to register blood glucose reading.
  • Read test results, enter accurate and complete information on testing record and refer to pharmacist for verification.
  • Provide confirmed record to customer and file copy.
  • Dispose of used lancets and strips according to safety requirements.
       
Element: Support use of home blood glucose testing equipment.
  • Follow organisational procedures for supplying home blood glucose testing equipment.
  • Identify and recommend equipment appropriate to customer needs and clearly explain its features.
  • Demonstrate use, care and maintenance of digital home blood glucose testing equipment and confirm customer understanding.
  • Provide information on common reasons for inaccurate readings.
  • Show customer how to keep a blood glucose record.
       
Element: Provide information on diabetes management.
  • Encourage customer to take and record regular blood glucose readings and report to their doctor.
  • Provide and process key information on the National Diabetes Services Scheme (NDSS).
  • Source, review and provide customers with information on lifestyle, self-care practices and availability of specialist services that support diabetes management.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs.

1.1.Follow organisational procedures to respect and protect customer privacy.

1.2.Question and actively listen to confirm customer needs.

1.3.Explain features of initial and repeat blood glucose testing services.

1.4.Identify and act on triggers for referral to pharmacist.

2. Test blood glucose levels.

2.1.Follow organisational procedures for testing blood glucose.

2.2.Explain limitations of single test as accurate indicator and suggest regular monitoring.

2.3.Select quiet and comfortable area and clearly explain testing procedure to customer.

2.4.Prepare and use testing equipment according to manufacturer instructions.

2.5.Apply lancet to inside of customer fingertip or alternative area.

2.6.Trigger lancet, hold blood against test strip loaded into monitor and wait for monitor to register blood glucose reading.

2.7.Read test results, enter accurate and complete information on testing record and refer to pharmacist for verification.

2.8.Provide confirmed record to customer and file copy.

2.9.Dispose of used lancets and strips according to safety requirements.

3. Support use of home blood glucose testing equipment.

3.1.Follow organisational procedures for supplying home blood glucose testing equipment.

3.2.Identify and recommend equipment appropriate to customer needs and clearly explain its features.

3.3.Demonstrate use, care and maintenance of digital home blood glucose testing equipment and confirm customer understanding.

3.4.Provide information on common reasons for inaccurate readings.

3.5.Show customer how to keep a blood glucose record.

4. Provide information on diabetes management.

4.1.Encourage customer to take and record regular blood glucose readings and report to their doctor.

4.2.Provide and process key information on the National Diabetes Services Scheme (NDSS).

4.3.Source, review and provide customers with information on lifestyle, self-care practices and availability of specialist services that support diabetes management.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information on diabetes and specialist support services from two different sources

test blood glucose on four different occasions

recommend and demonstrate home blood glucose testing equipment to two different customers, providing clear and accurate information on each of the following:

directions for product use

care and maintenance of home blood glucose testing equipment

methods to avoid inaccurate readings at home

format, content and use of customer personal blood glucose records

lifestyle and self-care practices

National Diabetes Services Scheme (NDSS)

specialist services that support diabetes management.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on diabetes and specialist support services:

federal, state or territory government health education internet sites

not for profit health councils

industry and professional publications

product manufacturer health education materials

key features of the National Diabetes Services Scheme (NDSS):

eligibility

products that fall under NDSS

how to record customer purchases

how to submit a claim for NDSS

types of diabetes and common symptoms:

type 1 diabetes

type 2 diabetes

gestational diabetes

hyperglycaemia

hypoglycaemia

health conditions that can result from diabetes

how insulin works in the human body, at a basic level of understanding

common lifestyle factors that can contribute to or exacerbate diabetes conditions and methods of self-care to address these

key terminology, jargon and common abbreviations relevant to diabetes, for:

health conditions resulting from diabetes

testing and recording blood glucose levels

pharmacy and home blood glucose testing equipment

pharmacy product range of home blood glucose testing equipment:

location

different types

features and uses

ways to avoid inaccurate readings at home

care and maintenance

format, content and use of:

pharmacy blood glucose testing records

customer personal blood glucose records

sources and format of product, lifestyle and self-care information:

manufacturer product support materials:

Consumer Medicines Information (CMI)

product leaflets, brochures, booklets

internet sites

health-care fact sheets

pharmacy manuals

reputable health education internet sites; government and not-for profit organisations

role boundaries and responsibilities of pharmacy assistants, and circumstances which require and trigger referral to a pharmacist

organisational procedures for testing blood glucose and supplying home blood glucose testing equipment:

questions that must be asked to collect information about customer needs

identifying and acting on triggers for referral to a pharmacist, including eligibility for Diabetes MedsCheck

maintaining privacy and confidentiality of customer information

recording and maintaining readings and requirements for pharmacist verification

safe handling and disposal of sharps.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs.

1.1.Follow organisational procedures to respect and protect customer privacy.

1.2.Question and actively listen to confirm customer needs.

1.3.Explain features of initial and repeat blood glucose testing services.

1.4.Identify and act on triggers for referral to pharmacist.

2. Test blood glucose levels.

2.1.Follow organisational procedures for testing blood glucose.

2.2.Explain limitations of single test as accurate indicator and suggest regular monitoring.

2.3.Select quiet and comfortable area and clearly explain testing procedure to customer.

2.4.Prepare and use testing equipment according to manufacturer instructions.

2.5.Apply lancet to inside of customer fingertip or alternative area.

2.6.Trigger lancet, hold blood against test strip loaded into monitor and wait for monitor to register blood glucose reading.

2.7.Read test results, enter accurate and complete information on testing record and refer to pharmacist for verification.

2.8.Provide confirmed record to customer and file copy.

2.9.Dispose of used lancets and strips according to safety requirements.

3. Support use of home blood glucose testing equipment.

3.1.Follow organisational procedures for supplying home blood glucose testing equipment.

3.2.Identify and recommend equipment appropriate to customer needs and clearly explain its features.

3.3.Demonstrate use, care and maintenance of digital home blood glucose testing equipment and confirm customer understanding.

3.4.Provide information on common reasons for inaccurate readings.

3.5.Show customer how to keep a blood glucose record.

4. Provide information on diabetes management.

4.1.Encourage customer to take and record regular blood glucose readings and report to their doctor.

4.2.Provide and process key information on the National Diabetes Services Scheme (NDSS).

4.3.Source, review and provide customers with information on lifestyle, self-care practices and availability of specialist services that support diabetes management.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Follow organisational procedures to respect and protect customer privacy. 
Question and actively listen to confirm customer needs. 
Explain features of initial and repeat blood pressure testing services. 
Identify and act on triggers for referral to pharmacist. 
Follow organisational procedures for testing blood glucose. 
Explain limitations of single test as accurate indicator and suggest regular monitoring. 
Select quiet and comfortable area and clearly explain testing procedure to customer. 
Prepare and use testing equipment according to manufacturer instructions. 
Apply lancet to inside of customer fingertip or alternative area. 
Trigger lancet, hold blood against test strip loaded into monitor and wait for monitor to register blood glucose reading. 
Read test results, enter accurate and complete information on testing record and refer to pharmacist for verification. 
Provide confirmed record to customer and file copy. 
Dispose of used lancets and strips according to safety requirements. 
Follow organisational procedures for supplying home blood glucose testing equipment. 
Identify and recommend equipment appropriate to customer needs and clearly explain its features. 
Demonstrate use, care and maintenance of digital home blood glucose testing equipment and confirm customer understanding. 
Provide information on common reasons for inaccurate readings. 
Show customer how to keep a blood glucose record. 
Encourage customer to take and record regular blood glucose readings and report to their doctor. 
Provide and process key information on the National Diabetes Services Scheme (NDSS). 
Source, review and provide customers with information on lifestyle, self-care practices and availability of specialist services that support diabetes management. 

Forms

Assessment Cover Sheet

SIRCHCS004 - Test blood glucose and advise on equipment and services for diabetes management
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

SIRCHCS004 - Test blood glucose and advise on equipment and services for diabetes management

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: