Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRCHCS005 Mapping and Delivery Guide
Provide Australian Needle and Syringe Program services

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRCHCS005 - Provide Australian Needle and Syringe Program services
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to provide service to customers of the Australian Needle and Syringe Program (NSP). It covers only the provision of free ready-made equipment packs and the acceptance of sealed sharps disposal containers. It requires the ability to identify and act on triggers for referral to a pharmacist for therapeutic advice.This unit applies to pharmacy assistants working in community pharmacies. They work with some independence, under general supervision and guidance from others, but ultimately under the supervising pharmacist.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a pharmacy with designated front of pharmacy areas. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure use of:

ready-made NSP equipment packs containing:

syringes

swabs

filters

a sharps disposal container

sealed sharps disposal containers

large pharmacy yellow sharps bin

personal protective equipment used to handle sharps disposal containers

operational guidelines of the NSP program

documents used to record and report NSP statistics

brochures and leaflets providing information on self-referral alcohol and drug support agencies

organisational procedures for providing NSP services

customers with whom the individual can interact; these can be:

customers in an industry workplace who are served by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:

have worked in the pharmacy sector for at least two years.
Prerequisites/co-requisites
Competency Field Health Care Support
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify customer needs.
  • Follow organisational procedures to respect and protect customer privacy.
  • Question and actively listen to confirm customer needs.
  • Identify and act on triggers for referral to pharmacist.
       
Element: Provide NSP equipment.
  • Follow organisational procedures and NSP operational guidelines for providing NSP services.
  • Supply ready-made equipment packs to customers.
  • Clearly explain contents of packs and how to use sharps disposal containers.
  • Accept sealed sharps disposal containers and lodge in pharmacy yellow sharps bin.
  • Handle sharps disposal containers safely and hygienically and wear personal protective equipment to avoid injury and infection.
       
Element: Respond to information requirements.
  • Request customer participation in information gathering, according to guidelines.
  • Collect and accurately report customer and other NSP data according to guidelines.
  • Respond to customer requests for information on relevant support agencies.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs.

1.1.Follow organisational procedures to respect and protect customer privacy.

1.2.Question and actively listen to confirm customer needs.

1.3.Identify and act on triggers for referral to pharmacist.

2. Provide NSP equipment.

2.1.Follow organisational procedures and NSP operational guidelines for providing NSP services.

2.2.Supply ready-made equipment packs to customers.

2.3.Clearly explain contents of packs and how to use sharps disposal containers.

2.4.Accept sealed sharps disposal containers and lodge in pharmacy yellow sharps bin.

2.5.Handle sharps disposal containers safely and hygienically and wear personal protective equipment to avoid injury and infection.

3. Respond to information requirements.

3.1.Request customer participation in information gathering, according to guidelines.

3.2.Collect and accurately report customer and other NSP data according to guidelines.

3.3.Respond to customer requests for information on relevant support agencies.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide Australian Needle and Syringe Program (NSP) services to three different customers, and provide information to each on:

content and use of ready-made equipment packs

how to use sharps disposal containers

statistics collected by the NSP

self-referral alcohol and drug support agencies

demonstrate the correct procedures for the return of sharps disposal containers and lodgement in pharmacy yellow sharps bins

collect customer and other NSP statistics and complete one report.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

public health benefits of needle and syringe programs

operational guidelines of the NSP program and instructions for collecting and reporting NSP statistics

content and use of ready-made equipment packs

safe and hygienic practices for handling returned sharps disposal containers

sources of information on self-referral alcohol and drug support agencies

role boundaries and responsibilities of pharmacy assistants for providing NSP program services, and circumstances which require and trigger referral to a pharmacist

organisational procedures for providing NSP services:

questions that must be asked to collect information about customer needs

collecting and supplying information to an agent acting on behalf of a customer

identifying and acting on triggers for referral to a pharmacist

maintaining privacy and confidentiality of customer information

collecting, recording and reporting NSP statistics

safe handling and disposal of sharps containers.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs.

1.1.Follow organisational procedures to respect and protect customer privacy.

1.2.Question and actively listen to confirm customer needs.

1.3.Identify and act on triggers for referral to pharmacist.

2. Provide NSP equipment.

2.1.Follow organisational procedures and NSP operational guidelines for providing NSP services.

2.2.Supply ready-made equipment packs to customers.

2.3.Clearly explain contents of packs and how to use sharps disposal containers.

2.4.Accept sealed sharps disposal containers and lodge in pharmacy yellow sharps bin.

2.5.Handle sharps disposal containers safely and hygienically and wear personal protective equipment to avoid injury and infection.

3. Respond to information requirements.

3.1.Request customer participation in information gathering, according to guidelines.

3.2.Collect and accurately report customer and other NSP data according to guidelines.

3.3.Respond to customer requests for information on relevant support agencies.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Follow organisational procedures to respect and protect customer privacy. 
Question and actively listen to confirm customer needs. 
Identify and act on triggers for referral to pharmacist. 
Follow organisational procedures and NSP operational guidelines for providing NSP services. 
Supply ready-made equipment packs to customers. 
Clearly explain contents of packs and how to use sharps disposal containers. 
Accept sealed sharps disposal containers and lodge in pharmacy yellow sharps bin. 
Handle sharps disposal containers safely and hygienically and wear personal protective equipment to avoid injury and infection. 
Request customer participation in information gathering, according to guidelines. 
Collect and accurately report customer and other NSP data according to guidelines. 
Respond to customer requests for information on relevant support agencies. 

Forms

Assessment Cover Sheet

SIRCHCS005 - Provide Australian Needle and Syringe Program services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRCHCS005 - Provide Australian Needle and Syringe Program services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: