Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRCHCS201 Mapping and Delivery Guide
Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency SIRCHCS201 - Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
Description This unit describes the performance outcomes, skills and knowledge required to support the supply of Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3).
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to community pharmacy employees working as pharmacy assistants or dispensary assistants. Pharmacy assistants work directly with customers, suggesting Pharmacy Medicines and unscheduled medicines. In situations where customers require referral to a pharmacist for therapeutic advice, or where the supply of Pharmacist Only Medicines or products is required, the pharmacy assistant gathers information, refers the customer on, and then supports the pharmacist by finalising the supply of medicines and products.A person undertaking this role is required to work under the supervision of a pharmacist.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field Health Care Support
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify and locate scheduled medicines in the pharmacy.
  • Follow pharmacy procedures that address legal requirements and industrystandards for the supply of medicines and products to customers in community pharmacies.
  • Identify medicines, storage locations and requirements according to the Standard for the Uniform Scheduling of Medicines and Poisons (SUSMP).
  • Identify common medicine categories for which Pharmacy Medicines or Pharmacist Only Medicines are available.
       
Element: Assess customer needs.
  • Follow pharmacy protocols and procedures to determine customer needs, applying tact and discretion when collecting information.
  • Assess response from customer.
  • Identify and act on triggers for referral to a pharmacist.
       
Element: Supply scheduled medicines.
  • Apply pharmacy procedures for complying with the conditions relating to the supply of scheduled medicines.
  • Supply medicines and products to meet customer needs where relevant.
  • Finalise supply of Pharmacy Medicines and Pharmacist Only Medicines and products to customers following pharmacist provision of therapeutic advice.
  • Access relevant information sources to provide product, lifestyle and self-care advice to customers and check customer understanding.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

apply knowledge of commonly requested medicines scheduled as Pharmacy Medicines and Pharmacist Only Medicines

follow pharmacy protocols and procedures to identify customer supply needs

operate within the role boundaries that apply to a pharmacy assistant and follow pharmacy protocols and procedures when supplying Pharmacy Medicines and Pharmacist Only Medicines

refer all requests for Pharmacist Only Medicines to a pharmacist, and recognise and act on other triggers for referral.

Context of and specific resources for assessment

Assessment must ensure that competency is:

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated across a range of customers over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.

Assessment must ensure access to:

a range of real or simulated customers with different requirements

a range of Pharmacy Medicines and Pharmacist Only Medicines

typical pharmacy storage locations, shelf facings and signage for a community pharmacy, including unscheduled medicines, Pharmacy Medicines and Pharmacist Only Medicines

pharmacy protocols and procedures

relevant regulations and guidelines

relevant documentation, such as:

consumer product information

self-care advice.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the candidate in the workplace:

applying tact and discretion when collecting information from and providing information to customers

following pharmacy procedures when supplying Pharmacy Medicines and Pharmacist Only Medicines

responding to product and symptombased requests

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

role plays to confirm communication skills required to meet diverse customer requirements

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

interact with the customer to:

obtain and provide information

confirm understanding

suggest and supply medicines and products

ask questions to identify and confirm requirements

learning skills to maintain currency of the schedule of the SUSMP

literacy skills to:

follow pharmacy protocols and procedures

interpret information on product labels

record customer information

teamwork skills to operate as part of a pharmacy team, providing relevant information and seeking advice from a pharmacist and other pharmacy staff as required

technology skills to access and use information systems required by the role

Required knowledge

broad factors taken into account when determining scheduling, e.g. quantities and concentration of active ingredients in packaged medicine

common problems or health conditions for which Pharmacy Medicines or Pharmacist Only Medicines are used

health privacy principles

legal requirements and pharmacy procedures for positioning and advertising scheduled items in a pharmacy

personal role boundaries and responsibilities, and circumstances under which referral to a pharmacist or other pharmacy staff is required

pharmacy protocols and procedures relating to Pharmacy Medicines and Pharmacist Only Medicines, including:

maintaining privacy and confidentiality of customer information

referring to a pharmacist

supplying Pharmacy Medicines and Pharmacist Only Medicines

roles of the:

Advisory Committee in Chemicals Scheduling

Advisory Committee on Medicines Scheduling

Therapeutic Goods Administration (TGA) in approving registration of new medicines

sources of information on scheduled medicines

system for scheduling medicines

schedule of medicines, including:

Pharmacy Medicine (S2)

Pharmacist Only Medicine (S3)

Prescription Only Medicine (S4)

Caution (S5)

Poison (S6)

Dangerous Poison (S7)

Controlled Drug (S8)

Prohibited Substance (S9)

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legal requirements and industry standardsmay vary between States and Territories and may include:

consumer law, environmental law, work health and safety (WHS); and welfare law drugs, poisons and controlled substances legislation

Health Act and related regulations

Pharmacy Board of Australia guidelines and directives

pharmacy and pharmacist Acts and related regulations

Pharmaceutical Society of Australia’s Professional Practice Standards

privacy legislation

Therapeutic Goods Administration guidelines and requirements

SUSMP.

Customers may include people:

from a range of social, cultural and ethnic backgrounds and with varying mental and physical abilities

visiting the pharmacy, contacting the pharmacy by phone, or in their own home

with special needs, such as:

the elderly

infants

who are:

drug or alcohol affected

emotionally unstable

mentally unstable

physically unwell.

Standards for the Uniform Scheduling of Medicines and Poisonsmay include:

general sales medicines (unscheduled)

Pharmacy Medicine (S2)

Pharmacist Only Medicine (S3)

Prescription Only Medicine (S4)

Controlled Drug (S8).

Protocols and proceduresmay include:

questioning the customer to establish:

who the product is for

symptoms

duration of symptoms

other existing health conditions

other medications being used by the customer

if the customer has seen a doctor in the past 12 months

assessing:

customer responses to questions

own confidence that the product or service requested by the customer or recommended by the pharmacy assistant is right for the customer’s symptoms.

Triggers for referral to a pharmacist may include:

customer who is:

a child under 2

an aged person

pregnant or breastfeeding

taking other medicines

customer who has:

had the complaint for some time

other health conditions, such as asthma, diabetes and high blood pressure

used the product before but is not satisfied with its efficacy

pharmacy assistant is unsure and needs confirmation of the medicine selected, even if the product has been requested by name

customer who appears to be:

sick

confused

uncertain

dissatisfied

angry

under the influence of drugs or alcohol

personal concern regarding the accuracy of the information given by the customer

request for Pharmacist Only Medicine.

Information sources may include:

self-care and health-care information

product brochures and leaflets supplied by a pharmacist

manufacturer information

Consumer Medicine Information (CMI) website and phone line

industry and professional publications.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Follow pharmacy procedures that address legal requirements and industrystandards for the supply of medicines and products to customers in community pharmacies. 
Identify medicines, storage locations and requirements according to the Standard for the Uniform Scheduling of Medicines and Poisons (SUSMP). 
Identify common medicine categories for which Pharmacy Medicines or Pharmacist Only Medicines are available. 
Follow pharmacy protocols and procedures to determine customer needs, applying tact and discretion when collecting information. 
Assess response from customer. 
Identify and act on triggers for referral to a pharmacist. 
Apply pharmacy procedures for complying with the conditions relating to the supply of scheduled medicines. 
Supply medicines and products to meet customer needs where relevant. 
Finalise supply of Pharmacy Medicines and Pharmacist Only Medicines and products to customers following pharmacist provision of therapeutic advice. 
Access relevant information sources to provide product, lifestyle and self-care advice to customers and check customer understanding. 

Forms

Assessment Cover Sheet

SIRCHCS201 - Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessment Record Sheet

SIRCHCS201 - Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

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