Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRCHCS410 Mapping and Delivery Guide
Advise on pregnancy and maternal health products and services

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRCHCS410 - Advise on pregnancy and maternal health products and services
Description This unit describes the performance outcomes, skills and knowledge required to advise customers on products, services and customer self-care practices to support customers in managing pregnancy and maternal health.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to community pharmacy employees working as pharmacy assistants or dispensary assistants. It restricts them to suggesting Pharmacy Medicines and unscheduled medicines, aids and equipment to customers. In situations where customers require referral to a pharmacist for therapeutic advice, or where the supply of Pharmacist Only Medicines products is required, the pharmacy assistant gathers information, refers the customer on, and then supports the pharmacist by finalising the supply of medicines and products. A person undertaking this role is required to work under the supervision of a pharmacist.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites SIRCHCS201Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
Competency Field Health Care Support
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop knowledge of pregnancy and maternal health conditions and products.
  • Identify the physical and physiological effects of pregnancy.
  • Identify pregnancy and maternal health conditions.
  • Identify and locate the pharmacy range of pregnancy and maternal health products.
  • Identify and access sources of information, specialist services and practitioners.
       
Element: Identify customer needs.
  • Follow pharmacy protocols and procedures to interact with the customer and identify the customer and their needs and symptoms, including duration and severity.
  • Determine what medicines and products have been tried to assist with the specific condition.
  • Follow pharmacy protocols to identify triggers for referral to a pharmacist.
  • Follow pharmacy procedures to respect and protect customer privacy.
       
Element: Provide information and advice to customers.
  • Finalise supply of scheduled medicines and products to customers, or after pharmacist provision of therapeutic advice where required.
  • Provide customers with information on lifestyle, self-care practices and specialist services to support pregnancy and maternal health.
  • Recommend pregnancy and maternal health products appropriate to customer symptoms and needs.
  • Provide the customer with information and directions for product use.
  • Identify and act on opportunities to suggest companion products relevant to desired health-care outcomes.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

access relevant sources of information to assist the customer and maintain currency of knowledge

apply knowledge of medicines, aids and equipment when recommending and selling products for pregnancy and maternal health conditions

follow pharmacy protocols and procedures when selling pregnancy and maternal health medicines, aids and equipment

provide information to customers in ways appropriate to customer needs and demonstrating appropriate techniques to confirm understanding

recognise personal role boundaries and act on situations or requests requiring referral to a pharmacist.

Context of and specific resources for assessment

Assessment must ensure that competency is:

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated across a range of customers over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.

Assessment must ensure access to:

a range of real or simulated customers with different pregnancy or maternal health requirements

a range of products and equipment for pregnancy and maternal health conditions

relevant pharmacy protocols and procedures

relevant documentation, such as:

pregnancy and maternal health, products and service information

self-care and lifestyle advice.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the candidate in the workplace:

seeking information to establish customer requirements

recommending and supplying pregnancy and maternal health medicines, aids and equipment to a range of customers

identifying and acting on triggers for referral to a pharmacist

selling pregnancy and maternal health medicines, aids and equipment to a range of customers

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

role plays to confirm communication skills to meet diverse customer requirements

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

interact with the customer to:

ask questions to identify and confirm requirements

provide information

confirm understanding

explain pharmacy pregnancy and maternal health services

recommend and supply pregnancy and maternal health medicines, aids and equipment

provide advice on lifestyle, self-care practices, specialist services and practitioners

refer to a pharmacist or other pharmacy staff where relevant

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

learning skills to maintain currency of knowledge about pregnancy and maternal health medicines and products

literacy skills to:

interpret product and self-care information

use specialist information and services to support pregnancy and maternal health conditions

follow pharmacy procedures

planning and organising skills to organise own work to meet customer service requirements

technology skills to access and use information systems required by the role

teamwork skills to operate as part of a pharmacy team, providing relevant information and seeking advice from a pharmacist and other pharmacy staff as required

Required knowledge

common factors that can contribute to maternal health needs and related lifestyle and self-care information

common symptoms of pregnancy and maternal health conditions

personal role boundaries and responsibilities and circumstances under which referral to a pharmacist or other pharmacy staff is required

pharmacy protocols and procedures relating to the supply of pregnancy and maternal health medicines, aids, kits and equipment, including:

collecting required information from customers

collecting and supplying information to an agent acting on behalf of a customer

identifying and acting on triggers for referral to a pharmacist

identifying and supplying the relevant medicines, information, aids and equipment to meet customer needs

respecting and protecting customer privacy

physical and physiological changes that occur during and following pregnancy

pregnancy and maternal health aids and equipment

pregnancy and related health conditions

principles of evidence-based assessment as they apply to assessing the efficacy of medicines used to treat pregnancy and maternal health conditions and awareness of credible sources of information on product range

relevant product and health condition terminology

sources of information, advice and specialist services relating to pregnancy and maternal health

use, care and storage requirements for aids and equipment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Pregnancy and maternal health conditions may include:

backache

breast and nipple changes

changes in hair condition

constipation

headache

haemorrhoids

indigestion or heartburn

gestational diabetes

fatigue

postnatal depression

preeclampsia

morning sickness

swelling of hands and feet

varicose veins

weakened nails.

Pregnancy and maternal health products may include:

breast expressing kits

complementary medicines

dietary supplements

maternity pads

morning sickness treatments

nipple care products, including:

nipple shields

nursing pads

nursing accessories, such as pillows

unscheduled medicines

pharmacy medication

pregnancy testing kits

stretch mark and related skincare products.

Sources of information, specialist services and practitioners include:

doctors

health-care information

manufacturer information

medicines databases

industry and professional publications

other health-care specialists

pharmacist

pharmacy or supplier product leaflets, brochures and manuals

support organisations

relevant websites.

Pharmacy protocols and procedures must include:

interacting with the customer to establish:

who the product is for

symptoms

duration of symptoms

other existing health conditions

other medications being used by the customer

assessing:

customer responses to questions

own confidence that the product or service requested by the customer or envisaged by the pharmacy assistant is right for the customer’s symptoms.

Customer may include people:

from a range of social, cultural and ethnic backgrounds and with varying mental and physical abilities

visiting the pharmacy, contacting the pharmacy by phone, or in their own home

with special needs, such as:

the elderly

infants

who are:

drug or alcohol affected

emotionally unstable

mentally unstable

physically unwell.

Triggers for referral to a pharmacist must include:

customer who is:

a child under 2

an aged person

pregnant or breastfeeding

taking other medicines

customer who has:

had the complaint for some time

other health conditions, such as asthma, diabetes and high blood pressure

used the product before but is not satisfied with its efficacy

requested a large quantity of one or more medicines or products

customer appears to be:

sick

angry

confused

dissatisfied

uncertain

under the influence of drugs or alcohol

pharmacy assistant is unsure and needs confirmation of the medicine selected, even if the product has been requested by name

request for Pharmacist Only Medicine.

Scheduled medicinesmay include:

Pharmacy Medicines (S2)

Pharmacist Only Medicines(S3)

Prescription Only Medicines (S4).

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify the physical and physiological effects of pregnancy. 
Identify pregnancy and maternal health conditions. 
Identify and locate the pharmacy range of pregnancy and maternal health products. 
Identify and access sources of information, specialist services and practitioners. 
Follow pharmacy protocols and procedures to interact with the customer and identify the customer and their needs and symptoms, including duration and severity. 
Determine what medicines and products have been tried to assist with the specific condition. 
Follow pharmacy protocols to identify triggers for referral to a pharmacist. 
Follow pharmacy procedures to respect and protect customer privacy. 
Finalise supply of scheduled medicines and products to customers, or after pharmacist provision of therapeutic advice where required. 
Provide customers with information on lifestyle, self-care practices and specialist services to support pregnancy and maternal health. 
Recommend pregnancy and maternal health products appropriate to customer symptoms and needs. 
Provide the customer with information and directions for product use. 
Identify and act on opportunities to suggest companion products relevant to desired health-care outcomes. 

Forms

Assessment Cover Sheet

SIRCHCS410 - Advise on pregnancy and maternal health products and services
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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

SIRCHCS410 - Advise on pregnancy and maternal health products and services

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Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

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Overall assessment result: Competent Not yet competent

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