Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRCHCS413 Mapping and Delivery Guide
Supply and hire aids and equipment to support home health care

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency SIRCHCS413 - Supply and hire aids and equipment to support home health care
Description This unit describes the performance outcomes, skills and knowledge required to provide information to customers on the supply and hire of suitable home health-care aids and equipment to support customers in managing health conditions at home.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to community pharmacy employees working as pharmacy assistants or dispensary assistants. All requests for therapeutic advice must be referred to a pharmacist. A person undertaking this role is required to work under the supervision of a pharmacist.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field Health Care Support
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop knowledge of the pharmacy home health-care aids and equipment range.
  • Identify and locate home health-care aids, equipment and products.
  • Identify customer self-care practices and sources of information on home health care.
  • Use appropriate product terminology.
  • Identify common conditions that can be supported using home health-care aids and equipment.
       
Element: Identify customer needs.
  • Follow pharmacy protocols and procedures to identify the customer, their needs and degree of limitation.
  • Determine what aids have been tried and their efficacy.
  • Follow pharmacy protocols to identify triggers for referral to a pharmacist.
  • Follow pharmacy procedures to respect and protect customer privacy.
       
Element: Recommend and supply home health-care aids.
  • Recommend and supply relevant aids, equipment and products for customer purchase.
  • Fit aids, equipment and products to individual customers where required.
  • Provide customer with information and directions for product use.
  • Explain and demonstrate use, care and maintenance of aids and equipment as appropriate to customer needs.
  • Source and order in specialist aids and equipment to meet customer needs.
  • Identify and act on opportunities to suggest companion products relevant to desired health-care outcomes.
       
Element: Hire equipment and aids to customers.
  • Explain aids and equipment hire service and confirm customer understanding.
  • Complete equipment hire agreement signed by customer and a pharmacy representative.
  • Supply a signed copy to the customer and file duplicate pharmacy agreement.
  • Calculate and collect residual hire fees and sign off on returned hire items.
  • Clean, disinfect and store returned hire items according to pharmacy procedures.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

apply pharmacy protocols and procedures when supplying or hiring out aids, equipment or products

apply knowledge of the common conditions that can be assisted by home health-care aids, equipment or products

apply knowledge of home health-care aids and equipment, their range and application when recommending them for hire or sale to customers

plan and carry out work to meet efficient customer service workflow requirements

provide information to customers in ways appropriate to customer needs and demonstrate appropriate techniques to confirm understanding

recognise and act on situations or requests requiring referral to a pharmacist.

Context of and specific resources for assessment

Assessment must ensure that competency is:

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated across a range of customers over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.

Assessment must ensure access to:

pharmacy protocols and procedures

relevant documentation, such as:

home health-care products and service information

self-care and lifestyle advice

a range of real or simulated customers with different home health-care product and equipment requirements

a range of home health-care aids and equipment.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the candidate in the workplace:

seeking information to establish customer requirements

fitting aids, equipment and products where required

selling or hiring aids and equipment to a range of customers

recognising and acting on situations requiring referral to a pharmacist

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

role plays to confirm communication skills to meet diverse customer requirements

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

interact with the customer to:

ask questions to identify and confirm requirements

provide information and confirm understanding

explain hire agreement conditions

recommend and supply aids and equipment for home health care

provide advice on lifestyle, self-care practices, specialist services and practitioners

refer to a pharmacist or other pharmacy staff where relevant

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

learning skills to:

source information on equipment to meet customer’s special needs

maintain currency of knowledge

literacy skills to:

complete hiring agreements

interpret aids and equipment information and instructions for use

numeracy skills to calculate hire periods and equipment hire costs

planning and organising skills to meet efficient customer service timelines and requirements

teamwork skills to operate as part of a team and provide relevant information to a pharmacist and other pharmacy staff as required

technical skills to:

assess customer degree of physical limitation

demonstrate safe use of aids and equipment

measure and fit relevant aids and equipment

technology skills to access and use information systems required by the role

Required knowledge

common conditions and situations that may be supported by the use of home care aids and equipment

health claims versus evidence-based assessment of the efficacy of aids and equipment

personal role boundaries and responsibilities, and circumstances under which referral to a pharmacist or other pharmacy staff is required

pharmacy protocols and procedures relating to the supply and hire of home care aids and equipment, including:

collecting required information from customers

collecting and supplying information to an agent acting on behalf of a customer

identifying and acting on triggers for referral to a pharmacist

identifying and supplying hire aids and equipment to support home health care

pharmacy equipment hire policy

respecting and protecting customer privacy

range of aids and equipment, including:

features and benefits

applications

fitting and adjustment

care, cleaning and storage

role of formal assessment by health specialists, including:

when referral to a pharmacist to suggest a formal assessment is appropriate

specialist disciplines, e.g.occupational therapist or physiotherapist

suppliers of home care aids and equipment and procedures for sourcing aids and equipment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Home health-care aids, equipment and products may include:

arthritis aids

bathroom and toilet aids

bedroom aids

chairs

scooters

wheelchairs

walking and mobility aids and equipment

pressure care and monitoring aids

footwear products.

Customer may include people:

from a range of social, cultural and ethnic backgrounds and with varying mental and physical abilities

referred to the pharmacy by a general practitioner or sleep specialist

visiting the pharmacy, contacting the pharmacy by phone, or in their own home

with special needs, such as:

the elderly

infants

who are:

drug or alcohol affected

emotionally unstable

mentally unstable

physically unwell.

Sources of information may include:

health-care information

health specialists

industry and professional publications

manufacturer information

pharmacy or supplier product leaflets, brochures and manuals.

Common conditions may include:

aged care

arthritis

incontinence

osteoporosis

palliative care

various physical disabilities.

Protocols and procedures must include:

interacting with the customer to establish:

who the product is for

symptoms

what limitations the customer is experiencing

if the customer has seen a doctor in the last 12 months

other existing health conditions

if the customer is using other aids or equipment

assessing:

customer responses to questions

own confidence that the product or service requested by the customer or envisaged by the pharmacy assistant is right for the customer’s symptoms.

Triggers for referral to a pharmacist may include:

customer who is:

a child under 2

an aged person

pregnant or breastfeeding

taking other medicines

customer who has:

had the complaint for some time

other health conditions, such as asthma, diabetes and high blood pressure

used the product before but is not satisfied with its efficacy

customer appears to be:

sick

angry

confused

dissatisfied

uncertain

under the influence of drugs or alcohol

pharmacy assistant is unsure and needs confirmation of the aid or equipment selected, even if the product has been requested by name.

Hire agreement may include:

printed information outlining conditions of hire relating to:

acceptance

meanings in the agreement

hire fees

delivery of the equipment

termination of the agreement and return of equipment

proper care

liability

default

general matters

pharmacy details

hirer details

equipment details, including serial number for each item

hire details, including:

period

deposit

delivery charge

rate per period

total amount paid

total hire fee

acceptance of hire, including:

checklist indicating that:

items were checked by the pharmacy for suitability prior to hire

equipment was fitted to the hirer

use of the equipment was explained at the time of hire and appropriate printed instructions were provided

proper maintenance and care of items were explained and appropriate printed instructions provided

hirer was satisfied with the condition and suitability for the purpose of the equipment

signed and dated by the hirer

signed and dated on behalf of the pharmacy.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and locate home health-care aids, equipment and products. 
Identify customer self-care practices and sources of information on home health care. 
Use appropriate product terminology. 
Identify common conditions that can be supported using home health-care aids and equipment. 
Follow pharmacy protocols and procedures to identify the customer, their needs and degree of limitation. 
Determine what aids have been tried and their efficacy. 
Follow pharmacy protocols to identify triggers for referral to a pharmacist. 
Follow pharmacy procedures to respect and protect customer privacy. 
Recommend and supply relevant aids, equipment and products for customer purchase. 
Fit aids, equipment and products to individual customers where required. 
Provide customer with information and directions for product use. 
Explain and demonstrate use, care and maintenance of aids and equipment as appropriate to customer needs. 
Source and order in specialist aids and equipment to meet customer needs. 
Identify and act on opportunities to suggest companion products relevant to desired health-care outcomes. 
Explain aids and equipment hire service and confirm customer understanding. 
Complete equipment hire agreement signed by customer and a pharmacy representative. 
Supply a signed copy to the customer and file duplicate pharmacy agreement. 
Calculate and collect residual hire fees and sign off on returned hire items. 
Clean, disinfect and store returned hire items according to pharmacy procedures. 

Forms

Assessment Cover Sheet

SIRCHCS413 - Supply and hire aids and equipment to support home health care
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SIRCHCS413 - Supply and hire aids and equipment to support home health care

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: