Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRCHCS415 Mapping and Delivery Guide
Coordinate pharmacy health promotions and home medicine reviews

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRCHCS415 - Coordinate pharmacy health promotions and home medicine reviews
Description This unit describes the performance outcomes, skills and knowledge required to plan and implement health promotions and coordinate home medicines reviews within a community pharmacy.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to pharmacy assistants and dispensary assistants in community pharmacies. Persons in this role may report directly to a front of pharmacy manager under the indirect supervision of a pharmacist or report directly to a pharmacist. Within this context, a person undertaking this role applies discretion, judgement and accepts responsibility for outcomes of own work.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites SIRCHCS201Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
Competency Field Health Care Support
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop health education, promotion and awareness strategies.
  • Establish goals and objectives for health education, promotion and awareness.
  • Identify and assess potential health promotion and related awareness strategies to ensure compatibility with pharmacy requirements.
  • Ensure that timelines and costs for promotion of activities are realistic and consistent with budget resources.
  • Develop action plans to provide details of products and services being promoted.
  • Present and advocate health education and promotion strategies to the pharmacy team.
       
Element: Implement health education and awareness promotions.
  • Ensure personnel and resources to support promotional activities are identified and prepared to facilitate the achievement of promotional goals.
  • Identify and agree on roles and responsibilities for delivery of promotional services and allocate to relevant personnel.
  • Establish and conduct relationships with targeted groups in a manner that enhances the positive image of the pharmacy.
  • Use networks to assist in the implementation of promotional activities.
  • Monitor and evaluate activities against the goals and objectives of the program.
       
Element: Coordinate home medicines reviews.
  • Confirm that all mandatory fields of the general practitioner (GP) referral form have been completed and record date of receipt.
  • Check availability of pharmacist to conduct home medicines review.
  • Determine and book customer’s preferred place, time and date for the review.
  • Notify the relevant GP with details of review arrangements before each interview.
  • Maintain records of patient home medicines reviews (HMR) as directed by the pharmacist.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the assessment guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

apply pharmacy protocols and procedures when developing and implementing promotional strategies for health education and awareness

design and deliver health promotion activities

monitor and evaluate health education and awareness promotional activities

present and advocate promotional strategies within the pharmacy

assess and report on customer satisfaction

coordinate home medicines reviews .

Context of and specific resources for assessment

Assessment must ensure that competency:

is observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrates the development of promotional strategies for a range of products and services performed over a sufficient period of time to demonstrate handling of a range of contingencies

is demonstrated in a real or simulated pharmacy workplace environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.

Assessment must ensure access to:

dispensary information systems

examples of relevant products and services and health promotional strategies

office equipment and resources

relevant pharmacy policy and procedures

relevant codes of practice or guidelines.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the candidate in the workplace:

planning, implementing and evaluating a health promotion

coordinating home medicines reviews

analysis of responses to case studies and scenarios

assessment of written reports

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

review of portfolios of evidence and third-party reports of on-the-job performance by the learner.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

ask questions to identify and confirm requirements

engage with customers during promotions

collaborate with others regarding development of promotional strategies

present and advocate health education and promotion strategies to the pharmacy team

provide relevant information to a manager or supervising pharmacist

liaise with suppliers through clear and direct communication

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

learning skills to research potential health promotion activities

problem-solving skills to manage contingencies in promotional activities

literacy skills to:

read a variety of texts

prepare general information and papers

write formal and informal letters according to target audience

technology skills to select and use technology to maintain records of home medicines reviews

Required knowledge

pharmacy protocols and procedures relating to promotional strategies for pharmacy products and services, including:

pharmacy layout and presentation

advertising and promotions

organising and documenting home medicines reviews

project management principles, including liaising with others and coordinating activities to achieve outcomes within budget and timelines

planning processes for organising promotional activities

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Health promotionmay include:

any subject from a possible wide range of health topics, such as:

free blood pressure testing

diabetes awareness and glucose testing

continence education

diet and nutrition

healthy heart promotions

smoking cessation

SunSmart.

Awareness strategies may include:

advertisements

flyers

informing customers about the event

customer functions

health screening services

local media announcements

product launches

web pages.

Pharmacy requirementsmay include:

confidentiality and security requirements

defined resource parameters

pharmacy and ethical standards

goals, objectives, plans, systems and processes

legal and organisational policies, guidelines and requirements

work health and safety (WHS) policies, procedures and programs

pricing and discount policies

quality processes and standards

who is responsible for products or services.

Personnel and resourcesmay include:

management

marketing funds

pharmacy staff

promotional products

samples

technology

time

venue

visiting experts.

Networks may include:

supplier

customer

internal

media and promotional

professional

social.

Records of patient home medicines reviews may include:

medication profile

information provided

record of activities undertaken, strategies developed, date and pharmacist’s name

outcome of activities undertaken during the course of the HMR

facilitation of desired outcomes of the HMR

methods and times of communication preferred by the GP and other involved health professionals

copy of the medication management plan developed by the GP

referral form provided by the GP.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish goals and objectives for health education, promotion and awareness. 
Identify and assess potential health promotion and related awareness strategies to ensure compatibility with pharmacy requirements. 
Ensure that timelines and costs for promotion of activities are realistic and consistent with budget resources. 
Develop action plans to provide details of products and services being promoted. 
Present and advocate health education and promotion strategies to the pharmacy team. 
Ensure personnel and resources to support promotional activities are identified and prepared to facilitate the achievement of promotional goals. 
Identify and agree on roles and responsibilities for delivery of promotional services and allocate to relevant personnel. 
Establish and conduct relationships with targeted groups in a manner that enhances the positive image of the pharmacy. 
Use networks to assist in the implementation of promotional activities. 
Monitor and evaluate activities against the goals and objectives of the program. 
Confirm that all mandatory fields of the general practitioner (GP) referral form have been completed and record date of receipt. 
Check availability of pharmacist to conduct home medicines review. 
Determine and book customer’s preferred place, time and date for the review. 
Notify the relevant GP with details of review arrangements before each interview. 
Maintain records of patient home medicines reviews (HMR) as directed by the pharmacist. 

Forms

Assessment Cover Sheet

SIRCHCS415 - Coordinate pharmacy health promotions and home medicine reviews
Assessment task 1: [title]

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I declare that the assessment tasks submitted for this unit are my own work.

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Assessment Record Sheet

SIRCHCS415 - Coordinate pharmacy health promotions and home medicine reviews

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Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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