Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRCIND001 Mapping and Delivery Guide
Work effectively in a community pharmacy

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRCIND001 - Work effectively in a community pharmacy
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to work effectively in a community pharmacy by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures and by using effective work practices to plan and organise daily work activities. This unit applies to any individual working at any level as a pharmacy or dispensary assistant in a community pharmacy. They may report directly to a retail supervisor or manager, under the overall supervision of a pharmacist, or report directly to a pharmacist.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure use of:

information technology hardware and software

online information systems

current plain English guidelines issued by regulatory bodies covering National Employment Standards (NES), anti-discrimination or equal employment opportunity law

plain English information about industrial awards for community pharmacy employees issued by regulatory bodies or unions

organisational policies and procedures for general work and pharmacy practices.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:

have worked in the pharmacy sector for at least two years.
Prerequisites/co-requisites
Competency Field Working in Industry
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Source and use information on employment in community pharmacy.
       
Element: Identify and access sources that provide current and accurate information on employee and employer rights and responsibilities.
       
Element: Obtain and interpret key information on individual responsibilities for anti-discrimination, harassment and equal employment opportunity.
       
Element: Source and interpret information on national employment standards and specific employment arrangements for current role.
       
Element: Source and use information on skill and knowledge requirements for own and related roles in community pharmacy.
       
Element: Comply with all employment requirements.
       
Element: Work within organisational requirements.
       
Element: Obtain, interpret and comply with organisational procedures.
  • Accept and process prescriptions according to organisational procedures.
       
Element: Participate in environmentally sustainable work practices, according to organisational procedures.
       
Element: Seek advice and information from supervisors and managers to ensure full understanding of organisational requirements.
       
Element: Work within own role boundaries and recognise roles and responsibilities of other pharmacy staff.
       
Element: Use designated lines of pharmacy communication and reporting.
       
Element: Follow organisational dress or uniform standards.
       
Element: Use effective work habits.
       
Element: Plan and organise daily work activities within scope of responsibility.
       
Element: Maintain work areas according to organisational procedures and standards.
       
Element: Act promptly on instructions, information and follow procedures relevant to the task.
       
Element: Work collaboratively with team members, supervisors and managers to maximise efficiency and quality of daily work outcomes.
       
Element: Prioritise and complete competing tasks within designated timeframes.
       
Element: Source and use information on employment in community pharmacy.
  • Identify and access sources that provide current and accurate information on employee and employer rights and responsibilities.
  • Obtain and interpret key information on individual responsibilities for anti-discrimination, harassment and equal employment opportunity.
  • Source and interpret information on national employment standards and specific employment arrangements for current role.
  • Source and use information on skill and knowledge requirements for own and related roles in community pharmacy.
  • Comply with all employment requirements.
       
Element: Work within organisational requirements.
  • Obtain, interpret and comply with organisational procedures.
  • Accept and process prescriptions according to organisational procedures.
  • Participate in environmentally sustainable work practices, according to organisational procedures.
  • Seek advice and information from supervisors and managers to ensure full understanding of organisational requirements.
  • Work within own role boundaries and recognise roles and responsibilities of other pharmacy staff.
  • Use designated lines of pharmacy communication and reporting.
  • Follow organisational dress or uniform standards.
       
Element: Use effective work habits.
  • Plan and organise daily work activities within scope of responsibility.
  • Maintain work areas according to organisational procedures and standards.
  • Act promptly on instructions, information and follow procedures relevant to the task.
  • Work collaboratively with team members, supervisors and managers to maximise efficiency and quality of daily work outcomes.
  • Prioritise and complete competing tasks within designated timeframes.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source and use information on employment in community pharmacy.

1.1.Identify and access sources that provide current and accurate information on employee and employer rights and responsibilities.

1.2.Obtain and interpret key information on individual responsibilities for anti-discrimination, harassment and equal employment opportunity.

1.3.Source and interpret information on national employment standards and specific employment arrangements for current role.

1.4.Source and use information on skill and knowledge requirements for own and related roles in community pharmacy.

1.5.Comply with all employment requirements.

2. Work within organisational requirements.

2.1.Obtain, interpret and comply with organisational procedures.

2.2. Accept and process prescriptions according to organisational procedures.

2.3.Participate in environmentally sustainable work practices, according to organisational procedures.

2.4.Seek advice and information from supervisors and managers to ensure full understanding of organisational requirements.

2.5.Work within own role boundaries and recognise roles and responsibilities of other pharmacy staff.

2.6.Use designated lines of pharmacy communication and reporting.

2.7.Follow organisational dress or uniform standards.

3. Use effective work habits.

3.1.Plan and organise daily work activities within scope of responsibility.

3.2.Maintain work areas according to organisational procedures and standards.

3.3.Act promptly on instructions, information and follow procedures relevant to the task.

3.4.Work collaboratively with team members, supervisors and managers to maximise efficiency and quality of daily work outcomes.

3.5.Prioritise and complete competing tasks within designated timeframes.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access, interpret and use information about employment rights and responsibilities and organisational procedures in community pharmacy from three different sources

use effective planning, organisational and communication skills to address five community pharmacy daily work activities that individually or cumulatively involve situations where:

customers require dispensing services

customers require referral to pharmacist or more senior pharmacy colleagues.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on employment rights and responsibilities:

employer associations

Fair Work Commission

Fair Work Ombudsman

state and territory government boards and commissions for anti-discrimination and equal employment opportunity

staff handbooks

trade unions

basic aspects of these employment related laws covering rights and responsibilities of employees and employers:

Fair Work Act 2009; minimum workplace entitlements provided by the National Employment Standards (NES)

relevant state or territory anti-discrimination or equal employment opportunity law:

harassment provisions; types of harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law

equal employment opportunity (EEO) provisions; rights of employees and responsibilities of employers to make merit based employment decisions

role of relevant state or territory board or commission in managing complaints

general role characteristics, boundaries and responsibilities for key community pharmacy jobs, including career paths:

pharmacy assistants

dispensary assistants

retail supervisors and managers

pharmacists

basic aspects of industrial awards for community pharmacy employees

primary functions of trade unions for community pharmacy employees

organisational policies and procedures that relate to general work practices:

uniform, personal presentation

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

harassment

environmentally sustainable workplace practices

organisational policies and procedures that relate to pharmacy work practices:

accepting and processing prescriptions

referral to pharmacist

typical terms and conditions of employment for community pharmacies

sustainable work practices in pharmacies:

waste disposal

practices for reducing water and energy use in pharmacies.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source and use information on employment in community pharmacy.

1.1.Identify and access sources that provide current and accurate information on employee and employer rights and responsibilities.

1.2.Obtain and interpret key information on individual responsibilities for anti-discrimination, harassment and equal employment opportunity.

1.3.Source and interpret information on national employment standards and specific employment arrangements for current role.

1.4.Source and use information on skill and knowledge requirements for own and related roles in community pharmacy.

1.5.Comply with all employment requirements.

2. Work within organisational requirements.

2.1.Obtain, interpret and comply with organisational procedures.

2.2. Accept and process prescriptions according to organisational procedures.

2.3.Participate in environmentally sustainable work practices, according to organisational procedures.

2.4.Seek advice and information from supervisors and managers to ensure full understanding of organisational requirements.

2.5.Work within own role boundaries and recognise roles and responsibilities of other pharmacy staff.

2.6.Use designated lines of pharmacy communication and reporting.

2.7.Follow organisational dress or uniform standards.

3. Use effective work habits.

3.1.Plan and organise daily work activities within scope of responsibility.

3.2.Maintain work areas according to organisational procedures and standards.

3.3.Act promptly on instructions, information and follow procedures relevant to the task.

3.4.Work collaboratively with team members, supervisors and managers to maximise efficiency and quality of daily work outcomes.

3.5.Prioritise and complete competing tasks within designated timeframes.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
Accept and process prescriptions according to organisational procedures. 
 
 
 
 
 
 
 
 
 
 
 
Identify and access sources that provide current and accurate information on employee and employer rights and responsibilities. 
Obtain and interpret key information on individual responsibilities for anti-discrimination, harassment and equal employment opportunity. 
Source and interpret information on national employment standards and specific employment arrangements for current role. 
Source and use information on skill and knowledge requirements for own and related roles in community pharmacy. 
Comply with all employment requirements. 
Obtain, interpret and comply with organisational procedures. 
Accept and process prescriptions according to organisational procedures. 
Participate in environmentally sustainable work practices, according to organisational procedures. 
Seek advice and information from supervisors and managers to ensure full understanding of organisational requirements. 
Work within own role boundaries and recognise roles and responsibilities of other pharmacy staff. 
Use designated lines of pharmacy communication and reporting. 
Follow organisational dress or uniform standards. 
Plan and organise daily work activities within scope of responsibility. 
Maintain work areas according to organisational procedures and standards. 
Act promptly on instructions, information and follow procedures relevant to the task. 
Work collaboratively with team members, supervisors and managers to maximise efficiency and quality of daily work outcomes. 
Prioritise and complete competing tasks within designated timeframes. 

Forms

Assessment Cover Sheet

SIRCIND001 - Work effectively in a community pharmacy
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRCIND001 - Work effectively in a community pharmacy

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: