Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRCPPA005 Mapping and Delivery Guide
Assist customers with cough and cold relief products
Issue Date: June 2019
||Unit of Competency||SIRCPPA005 - Assist customers with cough and cold relief products|
|Learning Outcomes and Application||This unit describes the performance outcomes, skills and knowledge required to gather information about customer needs, and provide suggestions and information on Pharmacy Medicines (S2) and unscheduled cough and cold relief products. It requires the ability to identify and act on triggers for referral to a pharmacist for therapeutic advice and supply of Pharmacist Only Medicines (S3).This unit applies to pharmacy assistants working in community pharmacies. They work with some independence, under general supervision and guidance from others, but ultimately under the supervising pharmacist.This unit incorporates the requirement for pharmacy assistants to comply with federal, state and territory law and Pharmacy Board of Australia Guidelines for supplying scheduled Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3). At the time of publication, they are not, however, required to hold an occupational licence or to be certified as competent in this unit to supply scheduled medicines.|
|Duration and Setting||X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure use of:
information technology hardware and software
online information systems
pharmacy display and storage locations, shelf facings and signage for unscheduled products and Pharmacy Medicines (S2)
a diverse commercial range of cough and cold relief unscheduled products and Pharmacy Medicines (S2) in different forms:
customer brochures and leaflets providing information on:
directions for product use
lifestyle and self-care practices
organisational procedures for supplying cough and cold relief medicines and products
customers with whom the individual can interact; these can be:
customers in an industry workplace who are served by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisationâ€™s requirements for assessors, and:
have worked in the pharmacy sector for at least two years.
|Competency Field||Pharmacy Product Advice|
|Development and validation strategy and guide for assessors and learners||Student Learning Resources||Handouts
|Assessment 1||Assessment 2||Assessment 3||Assessment 4|
|Elements of Competency||Performance Criteria|
|Element: Collect information about customer cough and cold relief needs.|
|Element: Assess customer information and determine need for referral.|
|Element: Provide product, self-care and lifestyle information.|
|Element: Maintain and develop knowledge of cough and cold relief products.|