Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRCPPA012 Mapping and Delivery Guide
Assist customers with asthma-care aids and equipment
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SIRCPPA012 - Assist customers with asthma-care aids and equipment |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to gather information about customer needs, and provide suggestions and information on asthma-care aids and equipment. It requires the ability to identify and act on triggers for referral to a pharmacist for therapeutic advice or supply of scheduled asthma medicines.This unit applies to pharmacy assistants working in community pharmacies. They work with some independence, under general supervision and guidance from others, but ultimately under the supervising pharmacist.This unit incorporates the requirement for pharmacy assistants to comply with federal, state and territory law and Pharmacy Board of Australia Guidelines. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be: an industry workplace a simulated industry environment. Assessment must ensure use of: information technology hardware and software online information systems pharmacy display and storage locations, shelf facings and signage for asthma-care aids and equipment a diverse, comprehensive and commercial range of asthma-care aids and equipment: spacer devices nebulisers masks for adults and children peak flow meters customer brochures and leaflets providing information on: directions for use, care and maintenance of aids and equipment lifestyle and self-care practices specialist services that support asthma management organisational procedures for supplying asthma related products customers with whom the individual can interact; these can be: customers in an industry workplace who are served by the individual during the assessment process; or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation. Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and: have worked in the pharmacy sector for at least two years. |
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Prerequisites/co-requisites | |||
Competency Field | Pharmacy Product Advice |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Collect information about customer needs. |
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Element: Assess customer information and determine need for referral. |
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Element: Provide product, self-care and lifestyle information. |
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Element: Maintain and develop knowledge of asthma management, products and services. |
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