Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRCPPK202 Mapping and Delivery Guide
Assist customers seeking eye and ear products
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | SIRCPPK202 - Assist customers seeking eye and ear products |
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Description | This unit describes the performance outcomes, skills and knowledge required to provide information to customers on products, services and customer self-care practices relating to eye and ear care, and supply products relevant to their needs. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to community pharmacy employees working as pharmacy assistants. Pharmacy assistants work directly with customers, providing information on and supplying Pharmacy Medicines and unscheduled medicines or products for eye and ear applications. In situations where customers require referral to a pharmacist for therapeutic advice, or where the supply of Pharmacist Only Medicines or products is required, the pharmacy assistant gathers information, refers the customer on, and then supports the pharmacist by finalising the supply of medicines and products.A person undertaking this role is required to work under the supervision of a pharmacist. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | SIRCHCS201Support the supply of Pharmacy Medicines and Pharmacist Only Medicines | ||
Competency Field | Pharmacy Product Knowledge |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Collect information regarding customer eye or ear care needs. |
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Element: Identify and respond to customer needs and requirements. |
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Element: Provide relevant product, self-care and lifestyle information. |
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Element: Maintain and build own knowledge of eye and ear care medicines and products. |
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