Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRRPOS001A Mapping and Delivery Guide
Process postal outlet transactions
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SIRRPOS001A - Process postal outlet transactions |
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Description | This unit describes the performance outcomes, skills and knowledge required to process business transactions specific to a postal outlet. | ||
Employability Skills | The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. | ||
Learning Outcomes and Application | This unit applies to frontline service personnel. It requires the team member to consistently apply postal outlet policy and procedures, identifying and clarifying customer requirements, then processing and finalising transactions to meet customer postal needs. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Retail Post |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify customer requirements. |
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Element: Process transaction. |
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Element: Finalise transaction. |
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