Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRRPOS004A Mapping and Delivery Guide
Handle customer interviews and applications
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | SIRRPOS004A - Handle customer interviews and applications |
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Description | This unit describes the performance outcomes, skills and knowledge required to conduct interviews with customers for services associated with third-party agencies. | ||
Employability Skills | The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. | ||
Learning Outcomes and Application | This competency applies to retail post personnel at supervisor level. It requires the team member to consistently apply the correct government and corporate policies and procedures for interviewing and processing applications for third-party agencies. It also requires the staff member to act in a professional and customer focused manner at all times while ensuring the confidentiality of the customer is maintained and the integrity of the application process assured. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Retail Post |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Prepare for the interview. |
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Element: Conduct customer interview. |
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Element: Finalise application. |
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