Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRRSTY001 Mapping and Delivery Guide
Style the customer

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRRSTY001 - Style the customer
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to style a customer in trends and product ranges by making product recommendations suited to the customer and their needs. This unit applies to fashion retailers, from small independents and boutiques to larger department stores. This includes apparel, jewellery and footwear retailers. It applies to frontline personnel who have some autonomy coupled with close supervision and guidance from others. This includes front line sales assistants, retail stylists and customer service representatives. However; in smaller retail businesses, senior personnel also undertake this function. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a retail environment. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

sources of product information:

organisational product information and price lists

supplier brochures, information sheets and price lists

range of merchandise including a complementary product range

organisational policies and procedures relating to the sale of products and services.

customers with varying styling requirements; these can be:

individuals in an industry workplace, or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Prerequisites/co-requisites
Competency Field Styling
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop product knowledge.
  • Develop and maintain current product knowledge by accessing relevant sources of information.
  • Conduct research to develop and maintain knowledge of current industry trends.
       
Element: Select style options.
  • Determine and clarify customer preferences, needs and expectations and make product recommendations accordingly.
  • Make recommendations suited to the customer’s physical features as required.
  • Promote the features and benefits of products.
  • Promote complementary products that will enhance the overall style and lead to increased sales.
       
Element: Style the customer.
  • Collaborate with the customer to determine product option best suited to their needs, and provide alternative options as required.
  • Advise customers of sizing and fit product as required.
  • Provide expertise and feedback regarding product style and fit.
  • Provide additional information to answer customer questions as required.
  • Check customer satisfaction and take action to improve satisfaction levels as required.
       
Element: Advise on after sales services.
  • Communicate product care requirements to customers.
  • Advise on and arrange after sales service as required.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop product knowledge.

1.1.Develop and maintain current product knowledge by accessing relevant sources of information.

1.2.Conduct research to develop and maintain knowledge of current industry trends.

2. Select style options.

2.1.Determine and clarify customer preferences, needs and expectations and make product recommendations accordingly.

2.2.Make recommendations suited to the customer’s physical features as required.

2.3.Promote the features and benefits of products.

2.4.Promote complementary products that will enhance the overall style and lead to increased sales.

3. Style the customer.

3.1.Collaborate with the customer to determine product option best suited to their needs, and provide alternative options as required.

3.2.Advise customers of sizing and fit product as required.

3.3.Provide expertise and feedback regarding product style and fit.

3.4.Provide additional information to answer customer questions as required.

3.5.Check customer satisfaction and take action to improve satisfaction levels as required.

4. Advise on after sales services.

4.1.Communicate product care requirements to customers.

4.2.Advise on and arrange after sales service as required.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

use product knowledge and current industry trends to provide personalised styling advice for four different customers with various styling requirements

for the above styling sessions:

determine customer needs and preferences

make product recommendations and style the customer according to their needs and physical features

provide customer with product information and care requirements.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures relating to the sale of products and services

current industry styling trends

detailed product knowledge:

product range and range options

product sizing

product care

product materials and characteristics

complementary products

supplier information

techniques for:

customer styling

product fitting

maximising sales when styling a customer

customer service when styling a customer

physical characteristics of customers and their relationship to styling

relationships between visual balance, colour and fashion

Australian standard sizes and their international equivalents.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop product knowledge.

1.1.Develop and maintain current product knowledge by accessing relevant sources of information.

1.2.Conduct research to develop and maintain knowledge of current industry trends.

2. Select style options.

2.1.Determine and clarify customer preferences, needs and expectations and make product recommendations accordingly.

2.2.Make recommendations suited to the customer’s physical features as required.

2.3.Promote the features and benefits of products.

2.4.Promote complementary products that will enhance the overall style and lead to increased sales.

3. Style the customer.

3.1.Collaborate with the customer to determine product option best suited to their needs, and provide alternative options as required.

3.2.Advise customers of sizing and fit product as required.

3.3.Provide expertise and feedback regarding product style and fit.

3.4.Provide additional information to answer customer questions as required.

3.5.Check customer satisfaction and take action to improve satisfaction levels as required.

4. Advise on after sales services.

4.1.Communicate product care requirements to customers.

4.2.Advise on and arrange after sales service as required.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop and maintain current product knowledge by accessing relevant sources of information. 
Conduct research to develop and maintain knowledge of current industry trends. 
Determine and clarify customer preferences, needs and expectations and make product recommendations accordingly. 
Make recommendations suited to the customer’s physical features as required. 
Promote the features and benefits of products. 
Promote complementary products that will enhance the overall style and lead to increased sales. 
Collaborate with the customer to determine product option best suited to their needs, and provide alternative options as required. 
Advise customers of sizing and fit product as required. 
Provide expertise and feedback regarding product style and fit. 
Provide additional information to answer customer questions as required. 
Check customer satisfaction and take action to improve satisfaction levels as required. 
Communicate product care requirements to customers. 
Advise on and arrange after sales service as required. 

Forms

Assessment Cover Sheet

SIRRSTY001 - Style the customer
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRRSTY001 - Style the customer

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: