Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRWIND001A Mapping and Delivery Guide
Confirm wholesale business practices

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRWIND001A - Confirm wholesale business practices
Description This unit describes the performance outcomes, skills and knowledge required to identify and maintain relationships with customers and to operate within the wholesale workplace.
Employability Skills The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.
Learning Outcomes and Application This unit is an overall introduction to the wholesale industry and specific workplace activities completed within a supply chain. It involves identifying and describing the structure of the wholesale industry and workplace, organising personal work plans and presentation according to business policy and procedures, and understanding relevant legislation and workplace awards and agreements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field Working in Industry
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Outline the structure and scope of the wholesale industry.
  • Identify key roles and activities within the wholesale industry.
  • Confirm structure and key focus of sectors within the wholesale industry.
  • Determine responsibilities of employers in relation to new employees in the industry.
  • Determine responsibilities of new employees within the industry.
  • Determine role and importance of service within the wholesale industry.
  • Identify nature and types of career pathways within the wholesale and related business operations.
  • Determine key wholesale industry bodies.
  • Compare and contrast features of a specific workplace context with other workplaces within the wholesale industry.
  • Define and use common industry terminology.
       
Element: Follow workplace practices.
  • Identify and explain communication and reporting chain within a workplace.
  • Identify relevant awards and agreements and interpret them accurately.
  • Confirm business employment policy and procedures.
  • Identify work schedule and rosters.
  • Complete work schedule and rosters to business requirements.
  • Organise tasks and routines to meet workplace duties.
  • Maintain personal dress and presentation according to business policy and procedures.
  • Maintain personal hygiene according to business policy and legislation.
  • Display non-discriminatory attitudes when interacting with customers and staff and management.
  • Use non-discriminatory language.
       
Element: Identify customers within the business supply chain.
  • Confirm types of business products and services.
  • Determine position of business in supply chain.
  • Determine nature of supply chain from product or service origin to consumer use.
  • Determine customers internal to the business and the supply chain and external customers.
  • Create effective service environment through verbal and non-verbal communication according to business policy.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

defines and explains distinguishing features of:

the wholesale industry

sectors within the industry

characteristics of a specific workplace

customers serviced by a wholesale business operation

plans and documents a personal career pathway

knows employee's own rights and responsibilities in regard to awards and agreements

accesses, comprehends and processes information accurately according to business policy and procedures

participates actively and positively within a workplace team

identifies and discusses customers by type and requirements

plans personal work routines and uses time effectively

uses correct industry terminology.

Context of and specific resources for assessment

Assessment must ensure access to:

a real or simulated work environment

relevant documentation, such as:

business or sample policy and procedures

business or sample job descriptions and organisational charts

relevant awards or agreements

legislation on equal opportunity, equal employment opportunity (EEO) and anti-discrimination

business or sample policies on OHS

information on:

business operations

products and services

supply chains.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

a simulated role play

third-party reports from a supervisor

customer feedback

review of portfolio of evidence

written or verbal questioning to assess knowledge and understanding.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXCOM001A Communicate in the workplace

SIRXOHS001A Apply safe working practices

SIRXCLM001A Organise and maintain work areas

SIRXIND001A Work effectively in a retail environment.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

literacy skills in regard to the comprehension of workplace documents

numeracy skills in regard to:

addition and subtraction

multiplication and division

percentages

calculating cash amounts

performing credit checks

calculating ordering amounts

estimating storage space

time management

working as part of a team

application of relevant policy and procedures in a workplace

organisation of personal task completion.

The following knowledge must be assessed as part of this unit:

supply chain for business and the roles of different players at every stage within the supply chain.

industry terminology

business organisational structure

rights and responsibilities of employers and employees in wholesale workplace

forms of work in wholesale industry

major changes affecting wholesale workplaces

basic operational requirements, including those affecting products and services

legislation and statutory requirements, such as:

equal opportunity legislation

anti-discrimination legislation

industry awards and agreements

business policy and procedures in regard to:

external and internal customer contact

hygiene and self-presentation

verbal and non-verbal presentation

codes of conduct

allocated duties and responsibilities

collecting, organising and processing information

OHS aspects within the industry.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Service may involve:

interacting with customers

interacting with supervisors and other staff members

handling telephone enquiries

organising and maintaining work areas

maintaining merchandise and displays

preparing goods for delivery

assisting other team members

working within required timelines.

Tasks and routines may be:

regular

rostered

recurring

irregular.

Customers may include:

external and internal contacts

new or repeat contacts

business or direct customers

customers with routine or special requests

people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Staff and management may:

come from a range of social, cultural and ethnic backgrounds

have varying degrees of language and literacy levels.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify key roles and activities within the wholesale industry. 
Confirm structure and key focus of sectors within the wholesale industry. 
Determine responsibilities of employers in relation to new employees in the industry. 
Determine responsibilities of new employees within the industry. 
Determine role and importance of service within the wholesale industry. 
Identify nature and types of career pathways within the wholesale and related business operations. 
Determine key wholesale industry bodies. 
Compare and contrast features of a specific workplace context with other workplaces within the wholesale industry. 
Define and use common industry terminology. 
Identify and explain communication and reporting chain within a workplace. 
Identify relevant awards and agreements and interpret them accurately. 
Confirm business employment policy and procedures. 
Identify work schedule and rosters. 
Complete work schedule and rosters to business requirements. 
Organise tasks and routines to meet workplace duties. 
Maintain personal dress and presentation according to business policy and procedures. 
Maintain personal hygiene according to business policy and legislation. 
Display non-discriminatory attitudes when interacting with customers and staff and management. 
Use non-discriminatory language. 
Confirm types of business products and services. 
Determine position of business in supply chain. 
Determine nature of supply chain from product or service origin to consumer use. 
Determine customers internal to the business and the supply chain and external customers. 
Create effective service environment through verbal and non-verbal communication according to business policy. 

Forms

Assessment Cover Sheet

SIRWIND001A - Confirm wholesale business practices
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRWIND001A - Confirm wholesale business practices

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: