Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRWINV002A Mapping and Delivery Guide
Administer supply into a business

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRWINV002A - Administer supply into a business
Description This unit describes the performance outcomes, skills and knowledge required to maintain supplier relationships and administer the supply of goods and services into a wholesale business.
Employability Skills The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.
Learning Outcomes and Application This unit encompasses the administration of purchasing and supply of products and services into a wholesale business while maintaining ethical and professional relationships with suppliers, and working within the required legal, legislative and business supply requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field Inventory
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Maintain effective supplier relationships.
  • Identify associations with suppliers external to the business.
  • Identify supplier relationships internal to the business.
  • Confirm measures and determinants of effective supplier relationships.
  • Determine barriers to maintaining effective supplier relationships.
       
Element: Deal ethically with suppliers.
  • Ensure dealings with suppliers conform to relevant legal, legislative and business practices and requirements.
  • Confirm principles and practices underpinning ethical conduct with regard to suppliers.
       
Element: Resolve supplier enquiries.
  • Provide routine information to suppliers.
  • Determine nature of supplier enquiries.
  • Resolve supplier enquiries or pass onto relevant personnel for resolution.
       
Element: Confirm legal, legislative and business supply requirements.
  • Detail systems concerning how supplier products or services must comply with relevant standards; risk management; capacity of area receiving to handle, store, process, manage and or display products and services; and business policy and procedures.
  • Check product labelling to ensure compliance with legislation.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

uses business technology to communicate with suppliers according to business policy and procedures

identifies, describes and consistently applies the principles and practices underpinning ethical conduct with regard to communication and relationships with suppliers

maintains associations with suppliers over time and across a range of customer relationships to promote positive business outcomes

responds to supplier enquiries in an accurate and timely manner within the scope of job role and responsibilities, and refers enquiries to other relevant personnel as required

processes receivables using agreed business procedures and technology, and according to relevant legislative requirements.

Context of and specific resources for assessment

Assessment must ensure access to:

a wholesale work environment

relevant documentation, such as:

policy and procedures manuals

supplier information

legislation and statutory requirements

industry codes of practice

a stock control system

relevant business technology.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

third-party reports from a supervisor

review of portfolio of evidence

written or verbal questioning to assess knowledge and understanding.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

safe use of available business technology

application of standards applicable to receiving goods

interpersonal communication skills to:

conduct interface with suppliers and workplace team in a facilitative manner through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

planning and prioritising work schedule

literacy and numeracy skills in regard to:

reading and understanding a range of workplace documents

maintaining records

maintaining stock ordering and recording systems

checking product labelling to ensure compliance

routine problem-solving skills.

The following knowledge must be assessed as part of this unit:

internal organisation and referral mechanisms

relationship arrangements and communication processes with suppliers

customer service measurement options

legal, administrative and business supply requirements

potential barriers to supplier relationships

understanding associations with internal suppliers

understanding of ethical conduct in relation to suppliers

OHS aspects of job.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Suppliers may be:

commercial companies

public agencies or organisations

governments

community and not-for-profit organisations

internal

external.

Supplier relationships may be influenced by:

due diligence requirements

value for money

risk sharing

market position

planning cycles and the time of the year

cost and price analysis

terms and conditions agreed

intellectual property and technology rights

value management

continuous improvement

supply chain management

infrastructural and capital outlay requirements

organisational systems integration and compatibility.

Measures and determinants may include:

customer satisfaction

communication

time management

value for money

loss prevention

inventory control.

Relevant legal, legislative and business practices may include:

policy and protocols

work procedures

quality assurance systems, procedures and policies

awards, workplace agreements and other industrial arrangements

supplier or customer instructions

OHS

industry codes of practice

product labelling

licence, patent or copyright arrangements

environmental protection legislation

equal employment opportunity (EEO) and anti-discrimination law

emergency procedures

transport, storage and handling of goods

GST

Australian Competition and Consumer Commission provisions

Trade Practices and Fair Trading Acts.

Routine information may relate to:

delivery of products

provision of services

quality

quantity

time schedules

purchase orders

maintenance and support agreements

leasing agreements and consultancies

stock and supply agreements.

Relevant personnel may include:

frontline staff

area and store manager

supervisor

team leader

specialist staff.

Relevant standards may include:

Australian standards

international standards

industry standards

manufacturing quality and control

handling, transport and storage of goods

labelling of goods.

Business policy and procedures may relate to:

acquisition and sale of products and services

internal management structure and communication relationships

inventory control

receipt, handling and storage of goods

relationships and communication with suppliers.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify associations with suppliers external to the business. 
Identify supplier relationships internal to the business. 
Confirm measures and determinants of effective supplier relationships. 
Determine barriers to maintaining effective supplier relationships. 
Ensure dealings with suppliers conform to relevant legal, legislative and business practices and requirements. 
Confirm principles and practices underpinning ethical conduct with regard to suppliers. 
Provide routine information to suppliers. 
Determine nature of supplier enquiries. 
Resolve supplier enquiries or pass onto relevant personnel for resolution. 
Detail systems concerning how supplier products or services must comply with relevant standards; risk management; capacity of area receiving to handle, store, process, manage and or display products and services; and business policy and procedures. 
Check product labelling to ensure compliance with legislation. 

Forms

Assessment Cover Sheet

SIRWINV002A - Administer supply into a business
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRWINV002A - Administer supply into a business

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: