Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRWINV301 Mapping and Delivery Guide
Administer supply to a business

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency SIRWINV301 - Administer supply to a business
Description This unit describes the performance outcomes, skills and knowledge required to maintain supplier relationships and administer the supply of goods and services to a business, while maintaining ethical and professional relationships with suppliers, and working within the required legal, legislative and business supply requirements.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to sales staff with a responsibility for ensuring the supply of merchandise to a business.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Maintain effective supplier relationships.
  • Identify associations with suppliers external to the business.
  • Identify supplier relationships internal to the business.
  • Confirm measures and determinants of effective supplier relationships.
  • Determine barriers to maintaining effective supplier relationships.
  • Implement strategies to improve supply chain management as required.
       
Element: Deal ethically with suppliers.
  • Ensure dealings with suppliers conform to relevant legal, legislative and business practices and requirements.
  • Confirm principles and practices underpinning ethical conduct with regard to suppliers.
       
Element: Resolve supplier enquiries.
  • Provide routine information to suppliers.
  • Determine nature of supplier enquiries.
  • Resolve supplier enquiries or pass on to relevant personnel for resolution.
       
Element: Confirm legal, legislative and business supply requirements.
  • Detail systems concerning how supplier products or services must comply with relevant standards and business policy and procedures.
  • Check product labelling to ensure compliance with legislation.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

uses business technology to communicate with suppliers according to business policy and procedures

identifies, describes and applies the principles and practices underpinning ethical conduct with regard to communication and relationships with suppliers

maintains associations with suppliers over time and across a range of customer relationships to promote positive business outcomes

responds to supplier enquiries in an accurate and timely manner within the scope of job role and responsibilities, and refers enquiries to other relevant personnel as required

processes receivables using agreed business procedures and technology, and according to relevant legislative requirements.

Context of and specific resources for assessment

Assessment must ensure access to:

a business-to-business sales work environment

relevant documentation, such as:

policy and procedures manuals

supplier information

legislation and statutory requirements

industry codes of practice

a stock control system

relevant business technology.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

third-party reports from a supervisor

review of portfolio of evidence

written or verbal questioning to assess knowledge and understanding.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication and interpersonal skills to:

ask questions to identify and confirm requirements

conduct interface with suppliers and workplace team in a facilitative manner through clear and direct communication

use and interpret non-verbal communication

use language and concepts appropriate to cultural differences

literacy and numeracy skills to:

check product labelling to ensure compliance

read a range of workplace documents

maintain records

maintain stock ordering and recording systems

planning and organising skills to plan and prioritise work schedule

routine problem-solving skills to resolve supplier enquiries

self-management skills to apply standards applicable to receiving goods

technology skills to use available business technology

Required knowledge

customer service measurement options

legal, administrative and business supply requirements

relevant legislation, statutory requirements relating to the retail industry, including work health and safety (WHS) aspects of job

potential barriers to supplier relationships

relationship arrangements and communication processes with suppliers

associations with internal suppliers

ethical conduct in relation to suppliers

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Suppliersmay be:

commercial companies

community and not-for-profit organisations

external and internal

governments

public agencies or organisations.

Supplier relationships may be influenced by:

continuous improvement

cost and price analysis

due diligence requirements

infrastructure and capital outlay requirements

integration and compatibility of organisational systems

intellectual property and technology rights

market position

planning cycles and the time of the year

risk sharing

supply chain management

terms and conditions agreed

value for money

value management.

Measures and determinants may include:

communication

customer satisfaction

inventory control

loss prevention

time management

value for money.

Relevant legal, legislative and business practices may include:

Australian Competition and Consumer Commission provisions

awards, workplace agreements and other industrial arrangements

emergency procedures

environmental protection legislation

equal employment opportunity (EEO) and antidiscrimination law

GST

industry codes of practice

licence, patent or copyright arrangements

WHS

policy and protocols

product labelling

quality assurance systems, procedures and policies

supplier or customer instructions

Australian consumer law and fair trading Acts

transport, storage and handling of goods

work procedures.

Routine information may relate to:

delivery of products

leasing agreements and consultancies

maintenance and support agreements

provision of services

purchase orders

quality

quantity

stock and supply agreements

time schedules.

Relevant personnel may include:

area and store manager

frontline staff

specialist staff

supervisor

team leader.

Relevant standards may include:

Australian standards

handling, transport and storage of goods

industry standards

international standards

labelling of goods

manufacturing quality and control.

Business policy and procedures may relate to:

acquisition and sale of products and services

capacity of receiving area to handle, store, process, manage and display products and services

internal management structure and communication relationships

inventory control

receipt, handling and storage of goods

relationships and communication with suppliers

risk management.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify associations with suppliers external to the business. 
Identify supplier relationships internal to the business. 
Confirm measures and determinants of effective supplier relationships. 
Determine barriers to maintaining effective supplier relationships. 
Implement strategies to improve supply chain management as required. 
Ensure dealings with suppliers conform to relevant legal, legislative and business practices and requirements. 
Confirm principles and practices underpinning ethical conduct with regard to suppliers. 
Provide routine information to suppliers. 
Determine nature of supplier enquiries. 
Resolve supplier enquiries or pass on to relevant personnel for resolution. 
Detail systems concerning how supplier products or services must comply with relevant standards and business policy and procedures. 
Check product labelling to ensure compliance with legislation. 

Forms

Assessment Cover Sheet

SIRWINV301 - Administer supply to a business
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SIRWINV301 - Administer supply to a business

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: