Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRXCCS203 Mapping and Delivery Guide
Promote loyalty programs
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SIRXCCS203 - Promote loyalty programs |
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Description | This unit describes the performance outcomes, skills and knowledge required to promote loyalty programs to customers. It covers the development of relationships with customers to identify regular and new repeat customers, and customers eligible for specific loyalty programs. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to frontline service staff and supervisors. It requires the team member to promote loyalty programs to customers and to offer loyalty rewards to specific customers according to workplace procedures. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Clarify details of loyalty programs. |
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Element: Promote participation in loyalty programs. |
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Element: Offer loyalty rewards. |
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Element: Review customer responses to loyalty programs. |
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