Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRXCCS305 Mapping and Delivery Guide
Maintain business to business relationships
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SIRXCCS305 - Maintain business to business relationships |
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Description | This unit describes the performance outcomes, skills and knowledge required to develop and maintain enduring relationships with business customers, focusing on identification of customer needs.This unit covers the identification of key customer contacts and service-specific customer needs. It requires conformance with trading terms and the building of customer contacts to maintain sustainable business relationships. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to sales team members who build a customer base and then service its needs. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Maintain close contact with business customers. |
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Element: Identify business customer needs. |
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Element: Improve business customer outcomes and business relationships. |
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