Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRXCCS509 Mapping and Delivery Guide
Manage business customers
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SIRXCCS509 - Manage business customers |
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Description | This unit describes the performance outcomes, skills and knowledge required to manage contracts, reinforce trading terms, and negotiate deals with business customers.The unit covers ways to negotiate and finalise legally binding contractual agreements with a range of business customers, according to company policy and legislative requirements, to meet business targets and strategic outcomes. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to senior sales personnel who negotiate contractual arrangements with customers to meet business outcomes and strategic goals. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Negotiate deals. |
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Element: Manage trading terms. |
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Element: Manage business contracts. |
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