Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRXCOM101 Mapping and Delivery Guide
Communicate in the workplace to support team and customer outcomes
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SIRXCOM101 - Communicate in the workplace to support team and customer outcomes |
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Description | This unit describes the performance outcomes, skills and knowledge required for effective communication with customers and other staff in the workplace. It involves establishing contact with customers, processing information, working in a team, maintaining personal presentation, following routine instructions, and reading and interpreting retail documents.The unit covers the ability to select and use verbal and non-verbal communication techniques to interact with colleagues and customers in a positive and inclusive manner, and to interpret and generate workplace information in a variety of formats. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit relates to frontline service staff and supervisors. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Communicate face-to-face with customers. |
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Element: Use technology to communicate with customers. |
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Element: Communicate with customers and colleagues from diverse backgrounds. |
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Element: Work in a team. |
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Element: Read and interpret retail documents. |
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