Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRXHRM002 Mapping and Delivery Guide
Maintain employee relations

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRXHRM002 - Maintain employee relations
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to maintain employee relations in the workplace and implement dispute and grievance procedures when employment related issues occur. It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in:

an industry workplace

a simulated retail work environment.

Assessment must ensure access to:

relevant documentation:

current industrial awards and agreements

organisational policies and procedures as outlined in the Knowledge Evidence

relevant legislation and industry codes of practice as outlined in the Knowledge Evidence

team members; these can be:

individuals in an industry workplace, or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Prerequisites/co-requisites
Competency Field Human Resource Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Apply relevant industrial awards, agreements and legislation to the workplace.
  • Identify and accurately interpret relevant industrial awards, agreements and legislation.
  • Apply relevant awards and agreements accurately and consistently to all team members.
  • Inform team members of changes in awards and agreements.
  • Provide information on relevant awards and agreements to team members as requested.
       
Element: Minimise potential industrial problems.
  • Provide regular opportunities for team members to discuss problems that directly or indirectly affect their work.
  • Counsel team members on workplace issues as required, in a positive and constructive manner or refer to appropriate personnel when necessary.
  • Identify potential and actual conflicts between team members and take remedial action.
  • Accurately maintain records of team member counselling and conflict, including outcomes.
       
Element: Implement dispute settlement procedures.
  • Follow organisational dispute and grievance policies and procedures accurately and promptly in the instance of workplace disputes.
  • Inform team members of current organisational dispute and grievance policies and procedures.
  • Apply all policies and procedures in an impartial manner.
  • Record details of all disputes or grievances accurately and completely, and make available to authorised personnel.
  • Refer unsettled disputes or grievances to relevant personnel.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Apply relevant industrial awards, agreements and legislation to the workplace.

1.1.Identify and accurately interpret relevant industrial awards, agreements and legislation.

1.2.Apply relevant awards and agreements accurately and consistently to all team members.

1.3.Inform team members of changes in awards and agreements.

1.4.Provide information on relevant awards and agreements to team members as requested.

2. Minimise potential industrial problems.

2.1.Provide regular opportunities for team members to discuss problems that directly or indirectly affect their work.

2.2.Counsel team members on workplace issues as required, in a positive and constructive manner or refer to appropriate personnel when necessary.

2.3.Identify potential and actual conflicts between team members and take remedial action.

2.4.Accurately maintain records of team member counselling and conflict, including outcomes.

3. Implement dispute settlement procedures.

3.1.Follow organisational dispute and grievance policies and procedures accurately and promptly in the instance of workplace disputes.

3.2.Inform team members of current organisational dispute and grievance policies and procedures.

3.3.Apply all policies and procedures in an impartial manner.

3.4.Record details of all disputes or grievances accurately and completely, and make available to authorised personnel.

3.5.Refer unsettled disputes or grievances to relevant personnel.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and correctly interpret current information on relevant industry employment legislation, awards and agreements

use appropriate communication styles and follow organisational policies and procedures and relevant legislation to:

communicate employment legislation, awards and agreements to one team member as relevant to their job role

counsel one team member on an employment related issue

resolve one employment related dispute and one employment related grievance.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures and key aspects of relevant legislative requirements for:

workplace ethics

unfair dismissal

shift availability or non-attendance

shift rosters

interpersonal conflict

conflict management

grievances, counselling and discipline

personal animosity

discriminatory behaviour

harassment

equal opportunity issues

non-compliance with policies and procedures

part time, casual, full time work, contract employment

traineeships

key aspects of employee and employer rights and responsibilities in regards to awards and agreements in retail workplace

key aspects of relevant legislation and industry codes of practice:

Equal Employment Opportunity (EEO)

anti-discrimination

unfair dismissal

workplace relations

Work Health and Safety (WHS)

responsibilities of employers and employees under an Australian Apprenticeship contract of training (as applicable to the workplace)

communication techniques for dealing with employment related issues

current industrial awards and agreements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Apply relevant industrial awards, agreements and legislation to the workplace.

1.1.Identify and accurately interpret relevant industrial awards, agreements and legislation.

1.2.Apply relevant awards and agreements accurately and consistently to all team members.

1.3.Inform team members of changes in awards and agreements.

1.4.Provide information on relevant awards and agreements to team members as requested.

2. Minimise potential industrial problems.

2.1.Provide regular opportunities for team members to discuss problems that directly or indirectly affect their work.

2.2.Counsel team members on workplace issues as required, in a positive and constructive manner or refer to appropriate personnel when necessary.

2.3.Identify potential and actual conflicts between team members and take remedial action.

2.4.Accurately maintain records of team member counselling and conflict, including outcomes.

3. Implement dispute settlement procedures.

3.1.Follow organisational dispute and grievance policies and procedures accurately and promptly in the instance of workplace disputes.

3.2.Inform team members of current organisational dispute and grievance policies and procedures.

3.3.Apply all policies and procedures in an impartial manner.

3.4.Record details of all disputes or grievances accurately and completely, and make available to authorised personnel.

3.5.Refer unsettled disputes or grievances to relevant personnel.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and accurately interpret relevant industrial awards, agreements and legislation. 
Apply relevant awards and agreements accurately and consistently to all team members. 
Inform team members of changes in awards and agreements. 
Provide information on relevant awards and agreements to team members as requested. 
Provide regular opportunities for team members to discuss problems that directly or indirectly affect their work. 
Counsel team members on workplace issues as required, in a positive and constructive manner or refer to appropriate personnel when necessary. 
Identify potential and actual conflicts between team members and take remedial action. 
Accurately maintain records of team member counselling and conflict, including outcomes. 
Follow organisational dispute and grievance policies and procedures accurately and promptly in the instance of workplace disputes. 
Inform team members of current organisational dispute and grievance policies and procedures. 
Apply all policies and procedures in an impartial manner. 
Record details of all disputes or grievances accurately and completely, and make available to authorised personnel. 
Refer unsettled disputes or grievances to relevant personnel. 

Forms

Assessment Cover Sheet

SIRXHRM002 - Maintain employee relations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRXHRM002 - Maintain employee relations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: