Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRXICT303 Mapping and Delivery Guide
Operate retail information technology systems

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRXICT303 - Operate retail information technology systems
Description This unit describes the performance outcomes, skills and knowledge required to operate information technology systems, resolve system faults, perform point-of-sale system transactions, and safely and securely store electronic information according to store policy and procedures and relevant legislation. It involves understanding the operation of hardware and software in use, editing and updating information, and solving problems in relation to hardware and software.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to managerial or supervisory staff with a responsibility to operate store information technology systems in a retail environment.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Use store information technology system.
  • . Demonstrate operation of store information technology system to staff members according to store policy and procedures, as required.
  • . Identify and operate hardware and software according to manufacturer instructions and store policy and procedures.
  • . Interpret the application and uses of information technology systems available.
  • . Transmit data according to electronic data interchange (EDI) procedures as required.
  • . Use keyboard skills to enter information accurately and as required by store policy.
  • . Regularly perform back-up procedures according to store policy.
       
Element: Edit and update information.
  • . Identify information to be edited and updated according to store procedures.
  • . Edit and update information on system according to store policy and procedures.
  • . Identify and enter price changes into store system as required.
  • . Ensure shelf data price and computer records match according to store policy.
       
Element: Solve information technology system problems.
  • . Identify equipment, hardware and software faults and rectify where possible or seek expert assistance without delay.
  • . Monitor and implement maintenance program for hardware and software systems according to manufacturer specifications and store procedures.
  • . Handle routine problems using appropriate problem-solving techniques and refer to relevant personnel as required.
  • . Evaluate and resolve problems arising at point of sale according to store procedures and relevant legislation.
  • . Provide assistance positively and actively to staff as problems arise.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applies store policy and procedures in regard to information technology systems, including:

resolving system faults

using and applying store credit and EFTPOS

reviewing and entering information on store system

follows requirements of relevant legislation and statutory requirements, including Australian consumer law and credit procedures.

Context of and specific resources for assessment

Assessment must ensure access to:

a real or simulated retail work environment

hardware and software instruction manuals

information technology system

relevant documentation, such as:

store or sample policy and procedures on management of information technology systems

legislation and statutory requirements

WHS requirements

industry codes of practice.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

role play

answers to questions about specific skills and knowledge

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication and interpersonal skills to:

ask questions to identify and confirm requirements

convey knowledge of store technology system to other staff members

provide assistance to staff through clear and direct communication

refer problems to appropriate personnel

share information

use and interpret non-verbal communication

use language and concepts appropriate to cultural differences

literacy and numeracy skills to process and record information

technology skills to:

apply and use hardware and software

use store technology information systems

Required knowledge

manufacturer specifications in regard to operation of hardware and software

problem-solving techniques

relevant industry codes of practice

relevant legislation and statutory requirements, including:

consumer law

credit procedures

software licensing specifications

store policy and procedures in regard to use and operation of store information technology systems, including:

efficient and sustainable use of resources

work health and safety (WHS) and ergonomic requirements

operation of equipment

solutions to problems and breakdowns

use and maintenance of hardware and software systems

store products and services range, including pricing structure

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Information technology system used may be:

centrally based

store-based

networked.

Staff members may be:

fulltime, part-time or casual

under contract

people with varying degrees of language and literacy

people from a range of cultural, social and ethnic backgrounds

people with a range of responsibilities and job descriptions.

Store policy and procedures in regard to:

efficient and sustainable use of resources

information technology systems

WHS

processing sales orders.

Hardwaremay include:

bar coding

hand-held pricing equipment

personal computers or terminals (standalone or networked)

point-of-sale terminals

scanning equipment.

Software may include:

databases

EDI

financial

spreadsheets

word processing.

Application and uses may include:

arrangement of credit for customer via a third party

credit checks for granting of credit or loans

customer records

electronic cataloguing

financial management

individual, department or item sales performance analysis

inventory control

point-of-sale operations, including:

credit cards

EFTPOS

loyalty cards

online sales

smart cards

pricing and price changes

staff payroll, from staff log-in and log-out information

staff rosters

stock transfers and delivery

use of internet facilities

use of multimedia.

Information may include:

customer details or records, including:

names

contact details

consumer information or profiles

orders

price changes

staffing information

stock records

stock transfers.

Back-up procedures may include:

CD

digital tape

DVD

external hard drive

offsite data storage

zip disc.

Faults may include:

hardware faults or breakdowns

point-of-sale functionality problems, such as:

cheque clearances

credit facilities

EFTPOS

pricing variations

software functionality problems

staff error or lack of training.

Problem-solving techniques may include:

following routine procedures or manufacturer recommendations

lateral thinking

referral to:

operator

manager

specialist.

Relevant personnel may include:

manager

supervisor

team leader

technical specialist.

Relevant legislation may include:

consumer law

credit procedures

WHS.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
. Demonstrate operation of store information technology system to staff members according to store policy and procedures, as required. 
. Identify and operate hardware and software according to manufacturer instructions and store policy and procedures. 
. Interpret the application and uses of information technology systems available. 
. Transmit data according to electronic data interchange (EDI) procedures as required. 
. Use keyboard skills to enter information accurately and as required by store policy. 
. Regularly perform back-up procedures according to store policy. 
. Identify information to be edited and updated according to store procedures. 
. Edit and update information on system according to store policy and procedures. 
. Identify and enter price changes into store system as required. 
. Ensure shelf data price and computer records match according to store policy. 
. Identify equipment, hardware and software faults and rectify where possible or seek expert assistance without delay. 
. Monitor and implement maintenance program for hardware and software systems according to manufacturer specifications and store procedures. 
. Handle routine problems using appropriate problem-solving techniques and refer to relevant personnel as required. 
. Evaluate and resolve problems arising at point of sale according to store procedures and relevant legislation. 
. Provide assistance positively and actively to staff as problems arise. 

Forms

Assessment Cover Sheet

SIRXICT303 - Operate retail information technology systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRXICT303 - Operate retail information technology systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: