Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRXIND001 Mapping and Delivery Guide
Work effectively in a service environment
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | SIRXIND001 - Work effectively in a service environment |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities. It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a services industry environment. This can be: an industry workplace a simulated industry environment. Assessment must ensure access to: relevant business technology with internet capability relevant documentation: current plain English guidelines issued by regulatory bodies covering: minimum workplace entitlements provided by the National Employment Standards (NES) relevant provisions of Commonwealth, state or territory anti-discrimination and equal employment opportunity (EEO) law industrial awards for retail employees, issued by regulatory bodies or unions organisational policies and procedures that relate to general work practices as detailed in the Knowledge Evidence. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | Working in Industry |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Source and use information on employment rights and responsibilities. |
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Element: Work within organisational requirements. |
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Element: Use effective work habits. |
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