Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRXMGT001 Mapping and Delivery Guide
Supervise and support frontline team members

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRXMGT001 - Supervise and support frontline team members
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to monitor the work activities and performance standards of team members to ensure organisational and team goals are achieved to an expected standard. It applies to individuals working in frontline roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

relevant organisational documentation:

performance standards for frontline tasks

organisational vision

key elements and steps of frontline tasks

team members; these can be:

individuals in an industry workplace, or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Prerequisites/co-requisites
Competency Field Management and Leadership
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communicate with the team.
  • Communicate organisational vision and individual responsibilities clearly to team members.
  • Inform team members of expected standards of work and behaviours.
  • Provide team members with relevant information regarding sales targets and team goals.
       
Element: Monitor team performance.
  • Follow up allocated tasks and check that standards of performance are met.
  • Provide feedback to team members on their performance when required standards are not met.
  • Recognise team member’s efforts when high, or improved, standards of performance are displayed.
  • Determine factors contributing to poor performance and implement solutions for improved performance.
  • Recognise training needs of team members and notify relevant personnel as required.
       
Element: Promote team morale.
  • Determine team motivators and seek opportunities to improve motivation.
  • Create a supportive team environment where all members feel valued.
  • Encourage team members to share their views and feedback regarding the workplace and value their input.
  • Treat all team members equally and with respect.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate with the team.

1.1.Communicate organisational vision and individual responsibilities clearly to team members.

1.2.Inform team members of expected standards of work and behaviours.

1.3.Provide team members with relevant information regarding sales targets and team goals.

2. Monitor team performance.

2.1.Follow up allocated tasks and check that standards of performance are met.

2.2.Provide feedback to team members on their performance when required standards are not met.

2.3.Recognise team member’s efforts when high, or improved, standards of performance are displayed.

2.4.Determine factors contributing to poor performance and implement solutions for improved performance.

2.5.Recognise training needs of team members and notify relevant personnel as required.

3. Promote team morale.

3.1.Determine team motivators and seek opportunities to improve motivation.

3.2.Create a supportive team environment where all members feel valued.

3.3.Encourage team members to share their views and feedback regarding the workplace and value their input.

3.4.Treat all team members equally and with respect.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

supervise a work team, across the duration of two different work shifts, to ensure organisational and team goals are achieved

demonstrate the following skills during supervision of the above work shifts:

communicating responsibilities and expected standards of work to team members

implementing techniques to motivate team members and improve team morale

providing feedback on team members performance

monitoring team members for:

adherence to policies and procedures

customer service standards

productivity

team interactions.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

primary role of team supervisors

organisational performance standards for frontline tasks

strategies and techniques for:

effective communication with team members

improving team and individual morale

increasing team and individual productivity

creating a team environment in the workplace

motivation others

providing feedback regarding performance

constructive feedback

recognition of positive performance

importance of providing team members with an understanding of the commercial impacts of their behaviours and goal attainment.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate with the team.

1.1.Communicate organisational vision and individual responsibilities clearly to team members.

1.2.Inform team members of expected standards of work and behaviours.

1.3.Provide team members with relevant information regarding sales targets and team goals.

2. Monitor team performance.

2.1.Follow up allocated tasks and check that standards of performance are met.

2.2.Provide feedback to team members on their performance when required standards are not met.

2.3.Recognise team member’s efforts when high, or improved, standards of performance are displayed.

2.4.Determine factors contributing to poor performance and implement solutions for improved performance.

2.5.Recognise training needs of team members and notify relevant personnel as required.

3. Promote team morale.

3.1.Determine team motivators and seek opportunities to improve motivation.

3.2.Create a supportive team environment where all members feel valued.

3.3.Encourage team members to share their views and feedback regarding the workplace and value their input.

3.4.Treat all team members equally and with respect.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Communicate organisational vision and individual responsibilities clearly to team members. 
Inform team members of expected standards of work and behaviours. 
Provide team members with relevant information regarding sales targets and team goals. 
Follow up allocated tasks and check that standards of performance are met. 
Provide feedback to team members on their performance when required standards are not met. 
Recognise team member’s efforts when high, or improved, standards of performance are displayed. 
Determine factors contributing to poor performance and implement solutions for improved performance. 
Recognise training needs of team members and notify relevant personnel as required. 
Determine team motivators and seek opportunities to improve motivation. 
Create a supportive team environment where all members feel valued. 
Encourage team members to share their views and feedback regarding the workplace and value their input. 
Treat all team members equally and with respect. 

Forms

Assessment Cover Sheet

SIRXMGT001 - Supervise and support frontline team members
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRXMGT001 - Supervise and support frontline team members

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: