Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRXMGT002 Mapping and Delivery Guide
Lead a frontline team

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRXMGT002 - Lead a frontline team
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to lead and manage a frontline team by delegating work, monitoring performance and taking action to improve standards of performance. It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

relevant documentation:

organisational policies and procedures for:

standards of performance

addressing poor performance

dealing with workplace conflict

organisational standards of performance

team members; these can be:

individuals in an industry workplace, or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Prerequisites/co-requisites
Competency Field Management and Leadership
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Lead the team.
  • Lead by example demonstrating high standards of personal performance and behaviours reflective of organisational values.
  • Promote an environment in which team members are motivated to achieve high standards of performance.
  • Communicate openly and honestly with team members to create a positive team culture.
  • Consult with team members when making decisions that impact them.
       
Element: Delegate work.
  • Delegate tasks and responsibilities to team members, clearly defining team and individual responsibilities and limits of responsibilities.
  • Consult with and inform team members about expected standards of performance using appropriate communication methods.
       
Element: Monitor performance standards.
  • Provide team members with feedback on their performance against expected standards.
  • Recognise coaching needs and provide on the job coaching to team members for improved performance.
  • Determine factors contributing to poor performance and implement solutions for improved performance.
  • Address ongoing poor performance according to organisational procedures.
  • Encourage team members to offer ideas, views or suggestions for improved operation.
       
Element: Take action on performance issues.
  • Deal with team and individual workplace issues fairly, openly and promptly according to organisational policies and procedures.
  • Manage difficult conversations with team members and reach timely solutions.
  • Complete accurate and neutral reporting on team member performance where performance issues exist.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Lead the team.

1.1.Lead by example demonstrating high standards of personal performance and behaviours reflective of organisational values.

1.2.Promote an environment in which team members are motivated to achieve high standards of performance.

1.3.Communicate openly and honestly with team members to create a positive team culture.

1.4.Consult with team members when making decisions that impact them.

2. Delegate work.

2.1.Delegate tasks and responsibilities to team members, clearly defining team and individual responsibilities and limits of responsibilities.

2.2.Consult with and inform team members about expected standards of performance using appropriate communication methods.

3. Monitor performance standards.

3.1.Provide team members with feedback on their performance against expected standards.

3.2.Recognise coaching needs and provide on the job coaching to team members for improved performance.

3.3.Determine factors contributing to poor performance and implement solutions for improved performance.

3.4.Address ongoing poor performance according to organisational procedures.

3.5.Encourage team members to offer ideas, views or suggestions for improved operation.

4. Take action on performance issues.

4.1.Deal with team and individual workplace issues fairly, openly and promptly according to organisational policies and procedures.

4.2.Manage difficult conversations with team members and reach timely solutions.

4.3.Complete accurate and neutral reporting on team member performance where performance issues exist.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

lead and manage a work team, across the duration of two different work shifts, by:

delegating workplace tasks and responsibilities to a team

evaluating team performance

coaching for improvement in performance on two occasions

implementing a strategy for improve team performance

follow organisational policies and procedures to effectively manage the following difficult situations:

consistent poor performance

workplace conflict.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures for:

monitoring standards of performance

addressing poor performance

dealing with workplace conflict

role and importance of monitoring team members performance and providing feedback

role of leadership in managing frontline teams

strategies for:

identifying causes of poor performance

improving team performance outcomes

organisational standards of performance

principles and techniques in interpersonal communication skills:

conflict resolution

team building

delegation

key principles of coaching and how they are used to assist others in completion of job tasks:

explanation

questioning

listening to trainee

observing and evaluating trainee competency

providing feedback.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Lead the team.

1.1.Lead by example demonstrating high standards of personal performance and behaviours reflective of organisational values.

1.2.Promote an environment in which team members are motivated to achieve high standards of performance.

1.3.Communicate openly and honestly with team members to create a positive team culture.

1.4.Consult with team members when making decisions that impact them.

2. Delegate work.

2.1.Delegate tasks and responsibilities to team members, clearly defining team and individual responsibilities and limits of responsibilities.

2.2.Consult with and inform team members about expected standards of performance using appropriate communication methods.

3. Monitor performance standards.

3.1.Provide team members with feedback on their performance against expected standards.

3.2.Recognise coaching needs and provide on the job coaching to team members for improved performance.

3.3.Determine factors contributing to poor performance and implement solutions for improved performance.

3.4.Address ongoing poor performance according to organisational procedures.

3.5.Encourage team members to offer ideas, views or suggestions for improved operation.

4. Take action on performance issues.

4.1.Deal with team and individual workplace issues fairly, openly and promptly according to organisational policies and procedures.

4.2.Manage difficult conversations with team members and reach timely solutions.

4.3.Complete accurate and neutral reporting on team member performance where performance issues exist.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Lead by example demonstrating high standards of personal performance and behaviours reflective of organisational values. 
Promote an environment in which team members are motivated to achieve high standards of performance. 
Communicate openly and honestly with team members to create a positive team culture. 
Consult with team members when making decisions that impact them. 
Delegate tasks and responsibilities to team members, clearly defining team and individual responsibilities and limits of responsibilities. 
Consult with and inform team members about expected standards of performance using appropriate communication methods. 
Provide team members with feedback on their performance against expected standards. 
Recognise coaching needs and provide on the job coaching to team members for improved performance. 
Determine factors contributing to poor performance and implement solutions for improved performance. 
Address ongoing poor performance according to organisational procedures. 
Encourage team members to offer ideas, views or suggestions for improved operation. 
Deal with team and individual workplace issues fairly, openly and promptly according to organisational policies and procedures. 
Manage difficult conversations with team members and reach timely solutions. 
Complete accurate and neutral reporting on team member performance where performance issues exist. 

Forms

Assessment Cover Sheet

SIRXMGT002 - Lead a frontline team
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRXMGT002 - Lead a frontline team

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: