Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRXPRO005A Mapping and Delivery Guide
Manage distribution processes

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency SIRXPRO005A - Manage distribution processes
Description This unit describes the performance outcomes, skills and knowledge required to manage distribution relationships to ensure supply from a retail or wholesale business meets operational and customer requirements.
Employability Skills The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.
Learning Outcomes and Application This unit includes consideration of purchasing arrangements, monitoring and reviewing supplier relationships and agreements together with the quality control of supply and distribution.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field Product Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Manage purchasing agreements with business customers.
  • Review distribution and supply agreements with business customers to ensure they are legally enforceable.
  • Amend existing supply and distribution agreements to meet agreed business customer and end consumer needs.
  • Negotiate new supply and distribution agreements according to business policy and procedures and legal requirements.
  • Implement supply and distribution agreements to achieve agreed business and customer objectives.
  • Communicate supply and distribution licences and agreements to relevant personnel.
       
Element: Monitor supply arrangements with business customers.
  • Set measures and determinants of effective supplier relationships between the retail or wholesale business and customers.
  • Monitor ability of retail or wholesale business to meet obligations under supply and distribution agreements.
  • Determine satisfaction of customers with supply and distribution of retail or wholesale products and services.
  • Investigate customer complaints or reported problems with supply and distribution systems.
  • Resolve reported problems or customer complaints with supply and distribution systems and remove root causes.
       
Element: Introduce product range.
  • Inform managers and staff of new product ranges and advise of preferred location of merchandise.
  • Implement staff training in product knowledge to introduce product range.
  • Demonstrate or display new product ranges to staff according to business merchandising plan.
       
Element: Monitor quality control of supply and distribution.
  • Establish merchandise quality standards with suppliers according to legal requirements, customer requirements and business policy.
  • Monitor and ensure quality of merchandise during supply, manufacture and delivery processes.
  • Record stock return figures and analyse against target figures.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

negotiates and executes supply and distribution agreements according to business policy and legal requirements

ensures distribution processes comply with obligations under distribution and license agreements and relevant legislation

responds to customer complaints and supply and distribution problems promptly according to business policy and procedures

reviews distribution processes and supply agreements to ensure continuous improvement.

Context of and specific resources for assessment

Assessment must ensure access to:

a retail or wholesale work environment

relevant sources of product information

relevant information and documentation, including:

business policy and procedures

relevant legislation and statutory requirements

industry codes of practice

supply and distribution data

business customers with a range of supply and distribution needs.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

third-party reports from a supervisor

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

develop, implement and monitor contracts and agreements

literacy and numeracy skills to:

read and understand a range of workplace documentation

access and interpret supply and distribution information

generate reports

maintain distribution records and information

time management

strategising, planning and prioritising

collecting and organising information

analysing and evaluating information

interpersonal communication skills to:

negotiate supply and distribution agreements

report and resolve customer complaints

inform managers and staff of new products and how best to promote them through clear and direct communication

ask questions to identify and confirm requirements

share information

give instructions

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication.

The following knowledge must be assessed as part of this unit:

business purchasing and distribution practices and procedures

legal considerations

range decisions and practices

existing supply and distribution agreements

quality standards relating to:

merchandising

supply

products

customer service

ethical practices affecting purchasing agreements

risk management

principles and techniques in analysis, assessment, development and implementation

OHS aspects of job

relevant commercial law and legislation.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Distribution and supply agreements may include:

delivery of products

provision of services

maintenance and support agreements

leasing agreements and consultancies

research and development.

Business customer and end consumer needs may vary according to:

demographics

economics

competition

social and cultural factors

political influences

legal factors

natural factors

technology.

Business policy and procedures may relate to:

supply and distribution of merchandise

interacting with customers

approval processes

negotiating supply and distribution agreements.

Legal requirements may include:

industry codes of practice

transport, storage and handling of goods

contract law

Trade Practices and Fair Trading Acts

pricing procedures, including inclusion or exclusion of GST.

Business and customer objectives may relate to:

time management

standards of work

quality

quantity

observance of policy and procedures

meeting legislative requirements

financial control

inventory control

risk management

loss prevention.

Relevant personnel may include:

manager or supervisor

colleagues

business or area manager

internal or external logistics personnel

business customer contacts

end consumers.

Customers may include:

new or repeat contacts

internal or external contacts

customers with routine or special requests

local, regional, interstate or international customers

people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Managers and staff may include:

full-time, part-time or casual or contract staff

staff under contract

people with varying degrees of language and literacy

people from a range of cultural, social and ethnic backgrounds

people with a range of responsibilities and job descriptions.

Training may include:

formal or informal training

coaching or mentoring

informational seminars

written information.

Merchandising plan may relate to:

business culture

current market position

merchandise and product range

pricing, labelling and packaging requirements.

Suppliers may be:

local or overseas

existing or new contacts

internal or external.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review distribution and supply agreements with business customers to ensure they are legally enforceable. 
Amend existing supply and distribution agreements to meet agreed business customer and end consumer needs. 
Negotiate new supply and distribution agreements according to business policy and procedures and legal requirements. 
Implement supply and distribution agreements to achieve agreed business and customer objectives. 
Communicate supply and distribution licences and agreements to relevant personnel. 
Set measures and determinants of effective supplier relationships between the retail or wholesale business and customers. 
Monitor ability of retail or wholesale business to meet obligations under supply and distribution agreements. 
Determine satisfaction of customers with supply and distribution of retail or wholesale products and services. 
Investigate customer complaints or reported problems with supply and distribution systems. 
Resolve reported problems or customer complaints with supply and distribution systems and remove root causes. 
Inform managers and staff of new product ranges and advise of preferred location of merchandise. 
Implement staff training in product knowledge to introduce product range. 
Demonstrate or display new product ranges to staff according to business merchandising plan. 
Establish merchandise quality standards with suppliers according to legal requirements, customer requirements and business policy. 
Monitor and ensure quality of merchandise during supply, manufacture and delivery processes. 
Record stock return figures and analyse against target figures. 

Forms

Assessment Cover Sheet

SIRXPRO005A - Manage distribution processes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SIRXPRO005A - Manage distribution processes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: