Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRXQUA003A Mapping and Delivery Guide
Create an innovative work environment

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency SIRXQUA003A - Create an innovative work environment
Description This unit describes the performance outcomes, skills and knowledge required to create a work environment that enables and supports the application of innovative practices in the workplace.
Employability Skills The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.
Learning Outcomes and Application This unit requires the team leader to create a work environment that fosters innovation, and includes consideration of working conditions and practices, management practices, physical layout and training and education.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field Quality and Innovation
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Implement work practices and procedures to support innovation.
  • Establish working conditions that encourage the application of innovation in the workplace.
  • Implement processes to maximise the use of innovation in work activities.
  • Introduce and maintain workplace procedures to foster the application of innovation in the workplace.
  • Facilitate collaborative work arrangements to foster innovation.
       
Element: Implement management practices to support innovation.
  • Actively support and guide the development of new ideas.
  • Ensure all ideas are positively received and constructive advice provided.
  • Establish and maintain relationships based on mutual respect and trust between management and staff.
  • Exemplify innovative work practice in the way management approaches work and team responsibilities.
       
Element: Promote innovation in the workplace.
  • Acknowledge staff suggestions, improvements and innovation.
  • Celebrate and promote innovation by appropriate means.
  • Promote and reinforce the value placed by management on innovation in spite of the potential risks.
       
Element: Create a physical environment that supports innovation.
  • Decorate the physical environment to maximise creativity.
  • Design work spaces to encourage the cross-fertilisation of ideas as well as the application of innovation at work skills.
  • Design work spaces to provide for the development of relationships between all members of the workplace.
       
Element: Provide information and learning opportunities to foster innovation.
  • Share relevant information, knowledge and skills within the organisation.
  • Provide formal learning opportunities to help develop skills needed for innovation at work.
  • Create active learning opportunities in which managers and staff can learn from the experience of others.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

organises procedures to support innovation in the workplace

encourages collaborative work arrangements

implements management practices that support innovation

provides encouragement for innovation

rewards suggestions, improvements and innovation in the workplace through celebration and promotion by appropriate means

creates a physical environment that supports innovation

establishes strategies to promote innovative work practice

provides information and learning opportunities to foster innovation.

Context of and specific resources for assessment

Assessment must ensure access to:

a retail work environment

relevant documentation, such as store policy and procedures manuals

a range of communication equipment

a work team.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

third-party reports from a supervisor

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

interpersonal communication skills to:

discuss and provide constructive feedback on ideas

establish and maintain relationships and share information through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

leadership skills

encouraging and supporting achievements of team members

accessing, interpreting and sharing information

researching information.

The following knowledge must be assessed as part of this unit:

innovation at work skills

basic management principles

the ways workplace climate can affect employees' attitudes and performance

coaching and learning opportunities for employees and how they can be used to improve the skills in the use of innovative work practices

factors that can motivate staff to apply innovative work practices

ways of rewarding performance in the workplace.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Working conditions may include:

flexible working hours

family friendly leave entitlements

time provided for ideas generation

study leave

social leave.

Processes to encourage the application of innovation in the workplace may include:

collecting data

future scanning

seeking feedback

networking

making suggestions

creative thinking

collaborating.

Work activities may include:

the development of new products

processes

services

programs

tools

work practices.

Workplace procedures may relate to:

staff meetings

training

performance management

project management

client relations

briefing processes.

Collaborative work arrangements may include:

working in teams or partnerships

working with supplier organisations

working in different sections.

Management and staff may:

come from a variety of social, cultural or ethnic backgrounds

vary in literacy and numeracy skills

vary in competencies.

Acknowledgement may include:

congratulating team

providing newsletter stories

using idea to help generate other ideas

acknowledgement from management.

Ways to celebrate and promote innovation may include:

positive feedback presentation to peers and higher management

prizes

certificates

articles in newsletters.

Physical environment may include:

work station arrangements

work space design and décor

relaxation areas

eating areas

external areas

location of work sections.

Sources of relevant information may include:

contact with others inside or outside the store

customers

staff

publications

business journals

newspapers

conferences and courses

internet

statistics

observation

market research.

Learning opportunities may include:

formal training or education

informal learning

coaching and mentoring

job rotation

information seminars

on-line learning

conferences

policy and procedures

reports.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish working conditions that encourage the application of innovation in the workplace. 
Implement processes to maximise the use of innovation in work activities. 
Introduce and maintain workplace procedures to foster the application of innovation in the workplace. 
Facilitate collaborative work arrangements to foster innovation. 
Actively support and guide the development of new ideas. 
Ensure all ideas are positively received and constructive advice provided. 
Establish and maintain relationships based on mutual respect and trust between management and staff. 
Exemplify innovative work practice in the way management approaches work and team responsibilities. 
Acknowledge staff suggestions, improvements and innovation. 
Celebrate and promote innovation by appropriate means. 
Promote and reinforce the value placed by management on innovation in spite of the potential risks. 
Decorate the physical environment to maximise creativity. 
Design work spaces to encourage the cross-fertilisation of ideas as well as the application of innovation at work skills. 
Design work spaces to provide for the development of relationships between all members of the workplace. 
Share relevant information, knowledge and skills within the organisation. 
Provide formal learning opportunities to help develop skills needed for innovation at work. 
Create active learning opportunities in which managers and staff can learn from the experience of others. 

Forms

Assessment Cover Sheet

SIRXQUA003A - Create an innovative work environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SIRXQUA003A - Create an innovative work environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: