Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRXQUA005A Mapping and Delivery Guide
Maintain operational quality and productivity
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SIRXQUA005A - Maintain operational quality and productivity |
---|---|---|---|
Description | This unit describes the performance outcomes, skills and knowledge required to maintain operational quality and productivity in a sales or service enterprise. | ||
Employability Skills | The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. | ||
Learning Outcomes and Application | This unit requires senior operations staff to achieve business and improvement targets by securing work team commitment to quality assurance, and the ongoing maintenance and assertion of productivity and quality systems. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | Nil | ||
Competency Field | Quality and Innovation |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Maintain productivity. |
| |||||||
Element: Assure quality. |
| |||||||
Element: Build a commitment to continuous improvement. |
| |||||||
Element: Implement process quality. |
|