Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRXQUA006A Mapping and Delivery Guide
Benchmark and continuously improve operational quality
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | SIRXQUA006A - Benchmark and continuously improve operational quality |
---|---|---|---|
Description | This unit describes the performance outcomes, skills and knowledge required to benchmark, audit and monitor the continuous improvement of wholesale processes and service systems to attain best practice in service quality. | ||
Employability Skills | The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. | ||
Learning Outcomes and Application | This unit applies to senior personnel. It involves researching best practice, setting benchmarks for customer service performance and business operational systems; and developing and implementing auditing, recording and continuous improvement mechanisms. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | Nil | ||
Competency Field | Quality and Innovation |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Benchmark best practice performance. |
| |||||||
Element: Audit process quality improvement. |
| |||||||
Element: Improve wholesale processes. |
| |||||||
Element: Monitor quality improvement for a wholesale process. |
| |||||||
Element: Monitor customer service quality for a wholesale business. |
| |||||||
Element: Improve service quality. |
|