Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRXSLS002 Mapping and Delivery Guide
Follow point-of-sale procedures

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency SIRXSLS002 - Follow point-of-sale procedures
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to follow point-of-sale work systems, process transactions and complete sales.It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a service industries environment. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

organisational policies and procedures for point-of-sale activities

current plain English regulatory documents distributed by government regulators outlining key aspects of legislation that impact point-of-sale activities as listed in the Knowledge Evidence

point-of-sale equipment and consumables

financial transaction documentation for non-cash sales

cash

assessment activities that allow the individual to work with commercial speed, timing and productivity.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Prerequisites/co-requisites
Competency Field Sales
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Follow point of sale work systems.
  • Open and close point-of-sale terminal at designated times and according to organisational procedures.
  • Clear point-of-sale terminal and transfer cash.
  • Handle cash according to organisational policies and procedures.
  • Maintain supplies of change at agreed levels in point-of-sale terminal to agreed levels.
  • Maintain adequate supplies of consumables.
       
Element: Process point-of-sale transactions.
  • Identify transaction type and required procedure to be followed.
  • Correctly interpret sale price information.
  • Make accurate calculations for pricing and collection of payment.
  • Enter accurate sale information into point-of-sale equipment.
  • Confirm price to customer and check customer payment against sale value.
  • Provide correct change for cash payments.
  • Identify transaction errors, follow procedures for resolution and complete accurate records.
       
Element: Complete sales.
  • Generate and complete documentation associated with the sale.
  • Confirm and process any purchase follow up activities.
  • Acknowledge and thank customer in line with organisational policy.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Follow point of sale work systems.

1.1.Open and close point-of-sale terminal at designated times and according to organisational procedures.

1.2.Clear point-of-sale terminal and transfer cash.

1.3.Handle cash according to organisational policies and procedures.

1.4.Maintain supplies of change at agreed levels in point-of-sale terminal to agreed levels.

1.5.Maintain adequate supplies of consumables.

2. Process point-of-sale transactions.

2.1.Identify transaction type and required procedure to be followed.

2.2.Correctly interpret sale price information.

2.3.Make accurate calculations for pricing and collection of payment.

2.4.Enter accurate sale information into point-of-sale equipment.

2.5.Confirm price to customer and check customer payment against sale value.

2.6.Provide correct change for cash payments.

2.7.Identify transaction errors, follow procedures for resolution and complete accurate records.

3. Complete sales.

3.1.Generate and complete documentation associated with the sale.

3.2.Confirm and process any purchase follow up activities.

3.3.Acknowledge and thank customer in line with organisational policy.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow procedures for set up, maintenance and close of point-of-sale area/terminal on three different occasions

perform three point-of-sale transactions for each of the following:

cash sales

non-cash sales

perform three point-of-sale transactions for each of the following:

refunds

exchanges

make six accurate financial calculations relating to product pricing that individually or cumulatively involve:

multiple products

products of varying prices

products with percentage discounts

follow procedures to complete four sales that require post purchase activity.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures for:

exchanges

refunds

lay-by

basic key aspects of legislation that impact point-of-sale activities:

Australian Consumer Law

features of products sold by the organisation

functions and procedures for operating point-of-sale equipment:

opening and closing

clearance of terminal and transference of tender

recording takings

consumables required by system

security

cash handling procedures:

counting cash

handling cash floats

change required, denominations of change and tendering change

security

procedures for non-cash transactions:

credit cards

EFTPOS

vouchers

types of purchase follow up activities and associated organisational policies and procedures:

placing of orders

delivery

issuing of invoices

issuing of receipts

wrapping and packing.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Follow point of sale work systems.

1.1.Open and close point-of-sale terminal at designated times and according to organisational procedures.

1.2.Clear point-of-sale terminal and transfer cash.

1.3.Handle cash according to organisational policies and procedures.

1.4.Maintain supplies of change at agreed levels in point-of-sale terminal to agreed levels.

1.5.Maintain adequate supplies of consumables.

2. Process point-of-sale transactions.

2.1.Identify transaction type and required procedure to be followed.

2.2.Correctly interpret sale price information.

2.3.Make accurate calculations for pricing and collection of payment.

2.4.Enter accurate sale information into point-of-sale equipment.

2.5.Confirm price to customer and check customer payment against sale value.

2.6.Provide correct change for cash payments.

2.7.Identify transaction errors, follow procedures for resolution and complete accurate records.

3. Complete sales.

3.1.Generate and complete documentation associated with the sale.

3.2.Confirm and process any purchase follow up activities.

3.3.Acknowledge and thank customer in line with organisational policy.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Open and close point-of-sale terminal at designated times and according to organisational procedures. 
Clear point-of-sale terminal and transfer cash. 
Handle cash according to organisational policies and procedures. 
Maintain supplies of change at agreed levels in point-of-sale terminal to agreed levels. 
Maintain adequate supplies of consumables. 
Identify transaction type and required procedure to be followed. 
Correctly interpret sale price information. 
Make accurate calculations for pricing and collection of payment. 
Enter accurate sale information into point-of-sale equipment. 
Confirm price to customer and check customer payment against sale value. 
Provide correct change for cash payments. 
Identify transaction errors, follow procedures for resolution and complete accurate records. 
Generate and complete documentation associated with the sale. 
Confirm and process any purchase follow up activities. 
Acknowledge and thank customer in line with organisational policy. 

Forms

Assessment Cover Sheet

SIRXSLS002 - Follow point-of-sale procedures
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SIRXSLS002 - Follow point-of-sale procedures

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: