- SIRXSLS003A - Coordinate sales performance
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRXSLS003A Mapping and Delivery Guide
Coordinate sales performance
Version 1.0
Issue Date: April 2024
| Qualification | - |
Unit of Competency | SIRXSLS003A - Coordinate sales performance |
|---|---|---|---|
| Description | This unit describes the performance outcomes, skills and knowledge required to implement and monitor adherence to sales policies and procedures, and monitor the achievement of sales targets. | ||
| Employability Skills | The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. | ||
| Learning Outcomes and Application | This unit requires the team member to implement and monitor store policies and procedures and relevant legislation in relation to sales transactions, and to provide feedback to management and staff on sales performance in relation to sales targets and planning. Those with managerial responsibility undertake this role. | ||
| Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
| Prerequisites/co-requisites | Nil | ||
| Competency Field | Sales | ||
| Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
|---|---|---|---|---|---|---|---|---|
| Elements of Competency | Performance Criteria | |||||||
| Element: Implement sales policies and procedures. |
| |||||||
| Element: Monitor achievement of sales targets. |
| |||||||
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: consistently applies store policies and procedures and industry codes of practice in regard to customer service and selling products and services implements and monitors store policies and procedures in relation to sales transactions, including non-cash sales and variations to standard sales transactions monitors and provides feedback to management and staff on sales performance in relation to sales targets and planning. |
Context of and specific resources for assessment | Assessment must ensure access to: a retail work environment relevant documentation, such as: policy and procedures manuals individual and department sales targets and results reporting proformas legislation and statutory requirements a sales team point-of-sale equipment and materials. |
Methods of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: observation of the candidate in the workplace third-party reports from a supervisor answers to questions about specific skills and knowledge review of portfolios of evidence and third-party workplace reports of on-the-job performance. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Assessing employability skills | Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit: interpersonal communication skills to: provide feedback, coaching and performance analysis through clear and direct communication ask questions to identify and confirm requirements share information give instructions use language and concepts appropriate to cultural differences use and interpret non-verbal communication literacy skills in regard to: reading and understanding store policy and procedures processing, recording and documenting information numerical skills in regard to: analysis of store, department and individual sales figures. |
The following knowledge must be assessed as part of this unit: store policies and procedures, in regard to: external and internal customer contact selling products and services allocated duties and responsibilities store merchandise and services customer profile location of store departments and importance of sales to store performance store and department sales targets factors that enhance sales performance stock control procedures relevant legislation and statutory requirements relevant industry codes of practice relevant OHS requirements pricing procedures, including GST requirements principles and techniques of interpersonal communication. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. | |
Store policy and procedures in regard to: | selling products and services sales transactions reporting. |
Relevant legislation may include: | Trade Practices and Fair Trading Acts tobacco laws liquor laws lottery legislation industry codes of practice OHS sale of second-hand goods sale of X and R rated products pricing procedures, including GST requirements trading hours transport, storage and handling of goods. |
Selling may include: | face to face telephone internet. |
Sales transactions may include: | cash EFTPOS cheque credit card store card lay-by gift voucher. |
Team may include: | full-time, part-time, casual or contract staff people with varying degrees of language and literacy people from a range of cultural, social and ethnic backgrounds people with a range of responsibilities and job descriptions. |
Handling techniques may vary according to: | stock characteristics OHS industry codes of practice. |
Customers may include: | new or repeat contacts external or internal contacts customers with routine or special requests people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities. |
Feedback to management and staff may include: | presentations reports informal meetings financial reports business documents records of store sales. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Implement and monitor adherence to store policy and procedures and relevant legislation in regard to selling. | |||
| Implement and monitor store policy and procedures in regard to sales transactions. | |||
| Monitor team to ensure information is entered into point-of-sale equipment accurately. | |||
| Monitor team to ensure the efficient and safe handling of goods through point-of-sale areas. | |||
| Monitor team to ensure that products and services are matched to customer needs. | |||
| Monitor and record individual and department sales targets according to store policy. | |||
| Monitor and record store sales results in line with sales targets and according to store policy. | |||
| Provide feedback to management and staff on sales performance in relation to sales targets and planning. |
Forms
Assessment Cover Sheet
SIRXSLS003A - Coordinate sales performance
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
SIRXSLS003A - Coordinate sales performance
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: