Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRXSLS405 Mapping and Delivery Guide
Coordinate a retail operation during economic downturns

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRXSLS405 - Coordinate a retail operation during economic downturns
Description This unit describes the performance outcomes, skills and knowledge required to monitor economic trends, assess their potential impact on business, and identify and implement sales and cost-reduction strategies to minimise adverse effects. It also covers collaborating with and supporting staff to maintain a positive workplace culture and promote sales.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to area, store and department managers and team leaders responsible for anticipating and preparing for economic adversity and implementing strategies to sustain the retail business through difficult periods. It is important that the manager informs and motivates the staff team and that the team works together to minimise the adverse effects of economic downturns.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assess effects of economic trends.
  • Monitor economic trend information from a variety of reliable sources.
  • Identify emerging economic trends that may directly or indirectly affect organisational retail operations.
  • Research possible effects of identified economic trends on organisational retail operations.
  • Consult on findings with relevant organisational personnel.
  • Select and prioritise economic effects requiring actions that fall within scope of role and responsibilities.
       
Element: Engage and motivate staff during adverse trading conditions.
  • Inform staff of economic trends and encourage participation in identification of strategies for managing effects.
  • Reinforce selling skills and opportunities for optimising outcomes of events, offers and programs.
  • Negotiate adjustments to key performance indicators and discuss strategies for achieving expectations.
  • Identify and implement strategies for boosting staff morale and maintaining optimism.
       
Element: Assess strategies for managing effects of economic trends.
  • Review past organisational information to identify effectiveness of strategies for managing the effects of economic trends.
  • Review industry information to identify innovative strategies for managing the effects of economic trends.
  • Assess applicability of identified historical and innovative strategies to current organisational operations and economic circumstances.
  • Communicate and negotiate with landlords, centre managers and local retailer groups to identify options for local action to attract customers.
       
Element: Manage costs to reflect variable trading conditions.
  • Review infrastructure and service costs and identify manageable cost-reduction strategies in consultation with relevant personnel.
  • Review administration and service delivery costs and identify strategies to maintain service levels with reduced costs, in consultation with relevant personnel.
  • Review product range and supply arrangements and identify strategies to maximise sales and reduce costs in consultation with suppliers and relevant personnel.
  • Implement and monitor cost-management strategies and introduce refinements in consultation with relevant personnel.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

assesses economic trends and prioritises those requiring action

implements cost-management strategies

motivates staff to maintain optimism and maximise sales potential

reviews and assesses strategies for managing effects of economic trends, and considers and consults on options for attracting customers.

Context of and specific resources for assessment

Assessment must ensure access to:

a retail work environment

economic trend information

current industry and market data

relevant organisational information, including:

organisational values and objectives

relevant human resources policies

relevant financial data

key performance indicators

sales plans

staff planning and employment data

stock management and control data.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

a role play

customer feedback

answers to questions about specific skills and knowledge

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication and interpersonal skills to:

ask questions to identify and confirm requirements

consult with relevant personnel regarding research findings

negotiate changes and communicate details of implementation plans through clear and direct communication

report information and communicate recommendations

use and interpret non-verbal communication

use language and concepts appropriate to cultural differences

literacy and numeracy skills to:

document plans and reports

evaluate economic trends and forecast effect on business

negotiation skills to consult with landlords, centre managers and local retailer groups to identify options for local action to attract customers

planning and organising skills to:

collect and organise information

plan and propose changes

presentation skills to present research findings to staff and relevant personnel

Required knowledge

emerging trends and changes in retail technology and resources

market needs and marketing opportunities

methodologies for analysing efficiency and effectiveness

methodologies for assessing alternatives in areas of change, including contingency planning

resource use and costs to the organisation

store policies and procedures in regard to:

applying relevant legislation and organisational rules

initiating and implementing change

financial analysis techniques, including:

cost and benefit differential

risk analysis

workplace procedures for quality assurance and control

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Strategies for boosting staff morale and maintaining optimism may include:

being a good role model

giving positive feedback

introducing new rewards

keeping staff informed and reassured

organising social events.

Infrastructure and service costs may include:

building maintenance services

cleaning services

equipment servicing and maintenance

gas and electricity supply

rent and rates

telecommunications

waste disposal services

water supply.

Cost-reduction strategies may include:

adjusting heating and cooling levels

decreasing store or storage area

delaying store and visual merchandising refurbishments

phone limitations

reducing frequency of services, such as:

cleaning

equipment servicing and maintenance.

Strategiesmay include:

altering staff numbers, types and shift arrangements

reducing postage and printing costs.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Monitor economic trend information from a variety of reliable sources. 
Identify emerging economic trends that may directly or indirectly affect organisational retail operations. 
Research possible effects of identified economic trends on organisational retail operations. 
Consult on findings with relevant organisational personnel. 
Select and prioritise economic effects requiring actions that fall within scope of role and responsibilities. 
Inform staff of economic trends and encourage participation in identification of strategies for managing effects. 
Reinforce selling skills and opportunities for optimising outcomes of events, offers and programs. 
Negotiate adjustments to key performance indicators and discuss strategies for achieving expectations. 
Identify and implement strategies for boosting staff morale and maintaining optimism. 
Review past organisational information to identify effectiveness of strategies for managing the effects of economic trends. 
Review industry information to identify innovative strategies for managing the effects of economic trends. 
Assess applicability of identified historical and innovative strategies to current organisational operations and economic circumstances. 
Communicate and negotiate with landlords, centre managers and local retailer groups to identify options for local action to attract customers. 
Review infrastructure and service costs and identify manageable cost-reduction strategies in consultation with relevant personnel. 
Review administration and service delivery costs and identify strategies to maintain service levels with reduced costs, in consultation with relevant personnel. 
Review product range and supply arrangements and identify strategies to maximise sales and reduce costs in consultation with suppliers and relevant personnel. 
Implement and monitor cost-management strategies and introduce refinements in consultation with relevant personnel. 

Forms

Assessment Cover Sheet

SIRXSLS405 - Coordinate a retail operation during economic downturns
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I declare that the assessment tasks submitted for this unit are my own work.

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Assessment Record Sheet

SIRXSLS405 - Coordinate a retail operation during economic downturns

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Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

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Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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