Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRXSLS406 Mapping and Delivery Guide
Manage sales and service delivery
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SIRXSLS406 - Manage sales and service delivery |
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Description | This unit describes the performance outcomes, skills and knowledge required to monitor, maintain and improve sales and service delivery. It involves market research, developing new markets, and marketing products and services within the culture of the overall store policy.The unit requires the team member to develop and maintain excellence in sales and service delivery by ensuring the provision of a wellresourced working environment for fellow staff. The team member is required to proactively pursue the continuous improvement of operations by seeking, evaluating and reporting feedback from customers and colleagues on sales and service delivery and working conditions; and locating and negotiating adequate supply of stock and other necessary resources according to store policy. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to staff with managerial responsibility. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish and respond to customer requirements. |
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Element: Monitor, maintain and improve sales and service delivery. |
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Element: Negotiate supply of goods. |
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Element: Provide productive work environment. |
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