Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRXTAD002 Mapping and Delivery Guide
Develop the retail frontline

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIRXTAD002 - Develop the retail frontline
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to assess and develop the skills level of frontline team members.It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a services industry environment. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

relevant documentation for:

industry and organisational skills requirements:

position descriptions

organisational procedures relevant to job role

industry standards and codes of practice relevant to job role

team members in need of development; these can be:

individuals in an industry workplace, or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Prerequisites/co-requisites
Competency Field Training and Development
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Evaluate skills of team members.
  • Identify desired skill level based on organisational and industry standards.
  • Obtain feedback from others regarding current skill level of team and individual team members.
  • Observe team member capacity to complete required tasks.
  • Define gap between desired and current skill level of team and individuals.
       
Element: Provide development opportunities.
  • Determine appropriate modes of training and training opportunities for addressing skill gaps.
  • Create development plan to address identified skills gaps in consultation with relevant team members.
  • Facilitate development opportunities for team and individual team members.
       
Element: Review learning effectiveness.
  • Obtain feedback from team members on learning outcomes and effectiveness of training.
  • Observe developed skills in order to measure improved productivity.
  • Facilitate sharing of individual acquired skills with the team.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Evaluate skills of team members.

1.1.Identify desired skill level based on organisational and industry standards.

1.2.Obtain feedback from others regarding current skill level of team and individual team members.

1.3.Observe team member capacity to complete required tasks.

1.4.Define gap between desired and current skill level of team and individuals.

2. Provide development opportunities.

2.1.Determine appropriate modes of training and training opportunities for addressing skill gaps.

2.2.Create development plan to address identified skills gaps in consultation with relevant team members.

2.3.Facilitate development opportunities for team and individual team members.

3. Review learning effectiveness.

3.1.Obtain feedback from team members on learning outcomes and effectiveness of training.

3.2.Observe developed skills in order to measure improved productivity.

3.3.Facilitate sharing of individual acquired skills with the team.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

compare current skill level, against organisational performance standards, to identify and confirm the training requirements of:

one team member

one team

for the above training requirements create a development plan that covers:

training objectives

an action plan

modes of training and training delivery

review development of team members to evaluate effectiveness of the above training

communicate developments with team members.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on industry and organisational skills requirements:

position descriptions

organisational procedures relevant to job role

industry standards and codes of practice relevant to job role

techniques for:

analysing performance and training needs

seeking and obtaining feedback on training needs

completing a competency gap analysis

creating a development plan

key components of a development plan:

training objectives

an action plan

modes of training:

direct feedback

on-the-training

coaching

formal training

group sessions

individual sessions

development opportunities:

formal learning events

incidental learning

coaching

mentoring

networking

job rotation

action learning projects.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Evaluate skills of team members.

1.1.Identify desired skill level based on organisational and industry standards.

1.2.Obtain feedback from others regarding current skill level of team and individual team members.

1.3.Observe team member capacity to complete required tasks.

1.4.Define gap between desired and current skill level of team and individuals.

2. Provide development opportunities.

2.1.Determine appropriate modes of training and training opportunities for addressing skill gaps.

2.2.Create development plan to address identified skills gaps in consultation with relevant team members.

2.3.Facilitate development opportunities for team and individual team members.

3. Review learning effectiveness.

3.1.Obtain feedback from team members on learning outcomes and effectiveness of training.

3.2.Observe developed skills in order to measure improved productivity.

3.3.Facilitate sharing of individual acquired skills with the team.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify desired skill level based on organisational and industry standards. 
Obtain feedback from others regarding current skill level of team and individual team members. 
Observe team member capacity to complete required tasks. 
Define gap between desired and current skill level of team and individuals. 
Determine appropriate modes of training and training opportunities for addressing skill gaps. 
Create development plan to address identified skills gaps in consultation with relevant team members. 
Facilitate development opportunities for team and individual team members. 
Obtain feedback from team members on learning outcomes and effectiveness of training. 
Observe developed skills in order to measure improved productivity. 
Facilitate sharing of individual acquired skills with the team. 

Forms

Assessment Cover Sheet

SIRXTAD002 - Develop the retail frontline
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRXTAD002 - Develop the retail frontline

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: