Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SISXHRM001 Mapping and Delivery Guide
Recruit and manage volunteers

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency SISXHRM001 - Recruit and manage volunteers
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to establish the need for volunteers and to recruit, induct and manage volunteers.This unit applies to those with responsibility for managing volunteers in the context of an established volunteer management policy framework. Work is performed according to relevant legislation and organisational policies and procedures.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in:

a workplace or simulated industry environment.

Assessment must ensure use of:

organisational documentation such as volunteer management policies and procedures, volunteer job descriptions, selection tools, induction packages

legislation and organisational policies and procedures in relation to the recruitment and management of volunteers

participants to be recruited; these can be:

participants in a sport or recreation setting, or

individuals who participate in project activities, role plays or simulated activities, set up for the purpose of assessment, within a training organisation.

Assessment activities that allow the individual to:

recruit and induct volunteers in situations that require the planning and problem-solving skills reflective of the workplace.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Prerequisites/co-requisites
Competency Field Human Resource Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine volunteer requirements.
  • Establish need for volunteers in a timely manner based on analysis of workforce needs.
  • Identify and document key requirements for volunteers.
  • Access and interpret the organisational volunteer management policy for relevant procedures.
       
Element: Recruit volunteers.
  • Identify and target sources for volunteer recruitment.
  • Prepare and communicate call for volunteers including information about scope of role.
  • Receive and process applications.
  • Organise suitable venue and conduct selection procedures.
  • Analyse and record outcomes of selection process.
  • Advise applicants of selection outcomes and follow-up processes.
       
Element: Induct volunteers.
  • Prepare and distribute relevant documentation to successful volunteers.
  • Organise suitable time and venue for volunteer induction.
  • Prepare documents and resources for induction.
  • Provide induction to volunteers.
  • Identify and arrange training required by volunteers to undertake allocated roles and responsibilities.
       
Element: Manage volunteers.
  • Review volunteer performance and provide feedback and opportunities for additional training where required.
  • Develop and maintain accurate records of volunteer engagement.
       
Element: Determine volunteer requirements.
  • Establish need for volunteers in a timely manner based on analysis of workforce needs.
  • Identify and document key requirements for volunteers.
  • Access and interpret the organisational volunteer management policy for relevant procedures.
       
Element: Recruit volunteers.
  • Identify and target sources for volunteer recruitment.
  • Prepare and communicate call for volunteers including information about scope of role.
  • Receive and process applications.
  • Organise suitable venue and conduct selection procedures.
  • Analyse and record outcomes of selection process.
  • Advise applicants of selection outcomes and follow-up processes.
       
Element: Induct volunteers.
  • Prepare and distribute relevant documentation to successful volunteers.
  • Organise suitable time and venue for volunteer induction.
  • Prepare documents and resources for induction.
  • Provide induction to volunteers.
  • Identify and arrange training required by volunteers to undertake allocated roles and responsibilities.
       
Element: Manage volunteers.
  • Review volunteer performance and provide feedback and opportunities for additional training where required.
  • Develop and maintain accurate records of volunteer engagement.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine volunteer requirements.

1.1 Establish need for volunteers in a timely manner based on analysis of workforce needs.

1.2 Identify and document key requirements for volunteers.

1.3 Access and interpret the organisational volunteer management policy for relevant procedures.

2. Recruit volunteers.

2.1 Identify and target sources for volunteer recruitment.

2.2 Prepare and communicate call for volunteers including information about scope of role.

2.3 Receive and process applications.

2.4 Organise suitable venue and conduct selection procedures.

2.5 Analyse and record outcomes of selection process.

2.6 Advise applicants of selection outcomes and follow-up processes.

3. Induct volunteers.

3.1 Prepare and distribute relevant documentation to successful volunteers.

3.2 Organise suitable time and venue for volunteer induction.

3.3 Prepare documents and resources for induction.

3.4 Provide induction to volunteers.

3.5 Identify and arrange training required by volunteers to undertake allocated roles and responsibilities.

4. Manage volunteers.

4.1 Review volunteer performance and provide feedback and opportunities for additional training where required.

4.2 Develop and maintain accurate records of volunteer engagement.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

recruit and induct volunteers for at least one activity or organisation in accordance with organisational procedures and relevant legislation.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

legislation and organisational policies and procedures that impact volunteer recruitment and management:

work health and safety/occupational health and safety

employment conditions

anti-discrimination and equal opportunity

working with children

privacy

selection processes

induction and training procedures

communication protocols

administration procedures

security

volunteer eligibility and suitability with roles:

coach or instructor

fundraiser

official

administrator

organiser

finance

technical assistance

maintenance

transport

first aid

determinants of volunteer eligibility and suitability:

conflict of interest

police checks

competencies required

selection processes and how they are conducted:

interviews

appraisal tests

timelines

notification procedures

content and purpose of volunteer management policies:

philosophy

volunteer eligibility

rights and responsibilities

training and accreditation

expenses and reimbursement

cash handling

security

grievance procedures

authorities and responsibilities

reporting.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine volunteer requirements.

1.1 Establish need for volunteers in a timely manner based on analysis of workforce needs.

1.2 Identify and document key requirements for volunteers.

1.3 Access and interpret the organisational volunteer management policy for relevant procedures.

2. Recruit volunteers.

2.1 Identify and target sources for volunteer recruitment.

2.2 Prepare and communicate call for volunteers including information about scope of role.

2.3 Receive and process applications.

2.4 Organise suitable venue and conduct selection procedures.

2.5 Analyse and record outcomes of selection process.

2.6 Advise applicants of selection outcomes and follow-up processes.

3. Induct volunteers.

3.1 Prepare and distribute relevant documentation to successful volunteers.

3.2 Organise suitable time and venue for volunteer induction.

3.3 Prepare documents and resources for induction.

3.4 Provide induction to volunteers.

3.5 Identify and arrange training required by volunteers to undertake allocated roles and responsibilities.

4. Manage volunteers.

4.1 Review volunteer performance and provide feedback and opportunities for additional training where required.

4.2 Develop and maintain accurate records of volunteer engagement.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish need for volunteers in a timely manner based on analysis of workforce needs. 
Identify and document key requirements for volunteers. 
Access and interpret the organisational volunteer management policy for relevant procedures. 
Identify and target sources for volunteer recruitment. 
Prepare and communicate call for volunteers including information about scope of role. 
Receive and process applications. 
Organise suitable venue and conduct selection procedures. 
Analyse and record outcomes of selection process. 
Advise applicants of selection outcomes and follow-up processes. 
Prepare and distribute relevant documentation to successful volunteers. 
Organise suitable time and venue for volunteer induction. 
Prepare documents and resources for induction. 
Provide induction to volunteers. 
Identify and arrange training required by volunteers to undertake allocated roles and responsibilities. 
Review volunteer performance and provide feedback and opportunities for additional training where required. 
Develop and maintain accurate records of volunteer engagement. 
Establish need for volunteers in a timely manner based on analysis of workforce needs. 
Identify and document key requirements for volunteers. 
Access and interpret the organisational volunteer management policy for relevant procedures. 
Identify and target sources for volunteer recruitment. 
Prepare and communicate call for volunteers including information about scope of role. 
Receive and process applications. 
Organise suitable venue and conduct selection procedures. 
Analyse and record outcomes of selection process. 
Advise applicants of selection outcomes and follow-up processes. 
Prepare and distribute relevant documentation to successful volunteers. 
Organise suitable time and venue for volunteer induction. 
Prepare documents and resources for induction. 
Provide induction to volunteers. 
Identify and arrange training required by volunteers to undertake allocated roles and responsibilities. 
Review volunteer performance and provide feedback and opportunities for additional training where required. 
Develop and maintain accurate records of volunteer engagement. 

Forms

Assessment Cover Sheet

SISXHRM001 - Recruit and manage volunteers
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SISXHRM001 - Recruit and manage volunteers

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: