Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SISXIND001 Mapping and Delivery Guide
Work effectively in sport, fitness and recreation environments

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SISXIND001 - Work effectively in sport, fitness and recreation environments
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to work effectively in a sport, recreation or fitness environment. The unit requires the ability to use industry knowledge to support the completion of day-to-day work activities.This unit applies to key personnel working in customer service roles in gyms, aquatic centres, community centres or indoor activity centres. It also applies to individuals working as instructors, trainers or guides and volunteers in indoor and outdoor settings with a range of client groups.These individuals work under supervision and according to relevant legislation and organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in:

a sport, fitness or recreation environment. This can be a workplace or simulated environment.

Assessment must ensure access to:

products and services to be delivered to clients

industryrealistic ratios of staff to clients; these can be:

staff and clients in an industry workplace, or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Prerequisites/co-requisites
Competency Field Working in Industry
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop industry knowledge.
  • Identify and access sources of information on the industry sector.
  • Implement industry information in day-to-day work activities.
  • Identify the economic and social significance, and the impact, of the industry sector on individuals and the community.
  • Update knowledge and share with clients and colleagues as appropriate.
  • Identify the role of volunteers within the sport, fitness and recreation industry.
       
Element: Identify client needs and organisational objectives.
  • Conduct and participate in daily work activities.
  • Refer clients to services.
  • Implement a client focused approach according to community development philosophies and principles.
  • Identify and apply industry standards of ethical practice.
  • Adapt work processes to meet the specific needs of individual clients.
       
Element: Implement customer service practices.
  • Respond to client feedback in line with individual level of responsibility.
  • Follow up on client feedback in a timely manner.
  • Record communication and outcome between client and organisation.
       
Element: Minimise risks to personal and public safety.
  • Identify situations that may endanger the personal safety of self, staff and other clients.
  • Implement actions to minimise risk, as required.
  • Report situations to appropriate staff, as required.
       
Element: Develop industry knowledge.
  • Identify and access sources of information on the industry sector.
  • Implement industry information in day-to-day work activities.
  • Identify the economic and social significance, and the impact, of the industry sector on individuals and the community.
  • Update knowledge and share with clients and colleagues as appropriate.
  • Identify the role of volunteers within the sport, fitness and recreation industry.
       
Element: Identify client needs and organisational objectives.
  • Conduct and participate in daily work activities.
  • Refer clients to services.
  • Implement a client focused approach according to community development philosophies and principles.
  • Identify and apply industry standards of ethical practice.
  • Adapt work processes to meet the specific needs of individual clients.
       
Element: Implement customer service practices.
  • Respond to client feedback in line with individual level of responsibility.
  • Follow up on client feedback in a timely manner.
  • Record communication and outcome between client and organisation.
       
Element: Minimise risks to personal and public safety.
  • Identify situations that may endanger the personal safety of self, staff and other clients.
  • Implement actions to minimise risk, as required.
  • Report situations to appropriate staff, as required.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop industry knowledge.

1.1 Identify and access sources of information on the industry sector.

1.2 Implement industry information in day-to-day work activities.

1.3 Identify the economic and social significance, and the impact, of the industry sector on individuals and the community.

1.4 Update knowledge and share with clients and colleagues as appropriate.

1.5 Identify the role of volunteers within the sport, fitness and recreation industry.

2. Identify client needs and organisational objectives.

2.1 Conduct and participate in daily work activities.

2.2 Refer clients to services.

2.3 Implement a client focused approach according to community development philosophies and principles.

2.4 Identify and apply industry standards of ethical practice.

2.5 Adapt work processes to meet the specific needs of individual clients.

3. Implement customer service practices.

3.1 Respond to client feedback in line with individual level of responsibility.

3.2 Follow up on client feedback in a timely manner.

3.3 Record communication and outcome between client and organisation.

4. Minimise risks to personal and public safety.

4.1 Identify situations that may endanger the personal safety of self, staff and other clients.

4.2 Implement actions to minimise risk, as required.

4.3 Report situations to appropriate staff, as required.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate industry knowledge and provide service to clients for a minimum of ten service periods that individually or in combination involve:

interacting with and positively responding to diverse demands and requests of multiple clients

working with speed and efficiency to deal with numerous service and operational tasks simultaneously

identifying issues and problems, determining solutions and taking appropriate action to resolve

working cooperatively as part of a team, monitoring the service process and workflow, and taking responsibility for own work outcomes

providing technical advice and support to other team members.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures for:

administrative reporting

administration and reporting relating to:

completing financial transactions

completing work plans and schedules

handover

hygiene, health, safety and security:

completing incident, work health and safety and maintenance reports

customer service

complaint handling

information sources for the sport, fitness and recreation industry and how to access that information

roles and responsibilities of service team members

sectors of the sport, fitness and recreation industry and their interrelationships, roles and functions

full details of organisation products, services, facilities, current promotions, events and entertainment.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop industry knowledge.

1.1 Identify and access sources of information on the industry sector.

1.2 Implement industry information in day-to-day work activities.

1.3 Identify the economic and social significance, and the impact, of the industry sector on individuals and the community.

1.4 Update knowledge and share with clients and colleagues as appropriate.

1.5 Identify the role of volunteers within the sport, fitness and recreation industry.

2. Identify client needs and organisational objectives.

2.1 Conduct and participate in daily work activities.

2.2 Refer clients to services.

2.3 Implement a client focused approach according to community development philosophies and principles.

2.4 Identify and apply industry standards of ethical practice.

2.5 Adapt work processes to meet the specific needs of individual clients.

3. Implement customer service practices.

3.1 Respond to client feedback in line with individual level of responsibility.

3.2 Follow up on client feedback in a timely manner.

3.3 Record communication and outcome between client and organisation.

4. Minimise risks to personal and public safety.

4.1 Identify situations that may endanger the personal safety of self, staff and other clients.

4.2 Implement actions to minimise risk, as required.

4.3 Report situations to appropriate staff, as required.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and access sources of information on the industry sector. 
Implement industry information in day-to-day work activities. 
Identify the economic and social significance, and the impact, of the industry sector on individuals and the community. 
Update knowledge and share with clients and colleagues as appropriate. 
Identify the role of volunteers within the sport, fitness and recreation industry. 
Conduct and participate in daily work activities. 
Refer clients to services. 
Implement a client focused approach according to community development philosophies and principles. 
Identify and apply industry standards of ethical practice. 
Adapt work processes to meet the specific needs of individual clients. 
Respond to client feedback in line with individual level of responsibility. 
Follow up on client feedback in a timely manner. 
Record communication and outcome between client and organisation. 
Identify situations that may endanger the personal safety of self, staff and other clients. 
Implement actions to minimise risk, as required. 
Report situations to appropriate staff, as required. 
Identify and access sources of information on the industry sector. 
Implement industry information in day-to-day work activities. 
Identify the economic and social significance, and the impact, of the industry sector on individuals and the community. 
Update knowledge and share with clients and colleagues as appropriate. 
Identify the role of volunteers within the sport, fitness and recreation industry. 
Conduct and participate in daily work activities. 
Refer clients to services. 
Implement a client focused approach according to community development philosophies and principles. 
Identify and apply industry standards of ethical practice. 
Adapt work processes to meet the specific needs of individual clients. 
Respond to client feedback in line with individual level of responsibility. 
Follow up on client feedback in a timely manner. 
Record communication and outcome between client and organisation. 
Identify situations that may endanger the personal safety of self, staff and other clients. 
Implement actions to minimise risk, as required. 
Report situations to appropriate staff, as required. 

Forms

Assessment Cover Sheet

SISXIND001 - Work effectively in sport, fitness and recreation environments
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SISXIND001 - Work effectively in sport, fitness and recreation environments

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: